QF11 Downgraded to 4-Class 747
Dec 13, 2013, 3:25 pm
#16
Join Date: Oct 2008
Posts: 2,384
The basic fact is that I paid (more, incidentally) for a certain product. When that product is substituted out and replaced with an inferior version, irrespective of underlying reason, it is acceptable for customers to be upset. I don't care about the small print -- such legalistic jargon is found everywhere to allow outs for companies.
I'm just pointing out that I think you're unreasonable. But I'd like to see if you have a real world example to show otherwise. I could be wrong.
Did you try doing something like this? http://www.dailymail.co.uk/news/arti...L-pyjamas.html
You could have gone down in history as "seat guy"!
Last edited by bmchris; Dec 13, 2013 at 4:07 pm
Dec 13, 2013, 3:29 pm
#17
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Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
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Don't think my complaint is analogous to livery or stewardesses. It's a matter of product and for Qantas to resolve, not me. The basic fact is that I paid (more, incidentally) for a certain product. When that product is substituted out and replaced with an inferior version, irrespective of underlying reason, it is acceptable for customers to be upset. I don't care about the small print -- such legalistic jargon is found everywhere to allow outs for companies.
Dec 13, 2013, 9:23 pm
#18
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Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Yes there is a difference in the hard product.
But it is still a large fully flat bed with decent storage.
The main difference is in the IFE - from the old 10" popup with less selection to the 17" swing-arm with Panasonic software
The food and service will be the same.
I suspect if the A380 was full, passengers will have been transferred to the other QF services that departed earlier (eg. QF107)....
Anyway, enjoy the extra 90 minutes in the QF First Lounge, that is probably the best part of it all.
But it is still a large fully flat bed with decent storage.
The main difference is in the IFE - from the old 10" popup with less selection to the 17" swing-arm with Panasonic software
The food and service will be the same.
I suspect if the A380 was full, passengers will have been transferred to the other QF services that departed earlier (eg. QF107)....
Anyway, enjoy the extra 90 minutes in the QF First Lounge, that is probably the best part of it all.
Dec 14, 2013, 2:45 pm
#19
Join Date: Jul 2005
Location: BOS, Latin America
Programs: AA Plat
Posts: 712
What other airline would give you what you paid for, and has never had an aircraft substitution? The fine print in this case does serve as an out, but also lists what is most probably a surety. Why? Aircraft break, and do go into maintenance. Fleets change and get upgraded. This is not a once in a blue moon occurrence.
I'm just pointing out that I think you're unreasonable. But I'd like to see if you have a real world example to show otherwise. I could be wrong.
Did you try doing something like this? http://www.dailymail.co.uk/news/arti...L-pyjamas.html
You could have gone down in history as "seat guy"!
I'm just pointing out that I think you're unreasonable. But I'd like to see if you have a real world example to show otherwise. I could be wrong.
Did you try doing something like this? http://www.dailymail.co.uk/news/arti...L-pyjamas.html
You could have gone down in history as "seat guy"!
Another example in a different travel industry -- hotels. Several times I have arrived at a hotel and my reserved room type is not available. Each time there have been numerous apologies and typically some sort of consideration extended.
I think what you fail to see is that this is ultimately a client driven business. If a product is inferior to advertised expectations, the client cares. I cared, that's all.
Dec 14, 2013, 2:47 pm
#20
Join Date: Jul 2005
Location: BOS, Latin America
Programs: AA Plat
Posts: 712
QF is not the only airline to sub old for new. UA has excelled in this for quite a while. AFAIK, QF tickets show service class and where / when you are transported. Yes, it is maddening when it happens, but I think your options for recourse are minimal - unless you change flights.
Dec 14, 2013, 6:57 pm
#22
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Dec 16, 2013, 10:04 am
#23
Original Poster
Join Date: Sep 2008
Programs: American AAdvantage
Posts: 1,045
Due to the last minute equipment change, I had to re-purchase the onboard duty free items I had pre-ordered online. When I repaid, I didn't get the 10% discount for ordering online for the first time.
Dec 16, 2013, 1:21 pm
#24
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These 747s would not be substituted for the QF7/8 flights, right? It would require a refueling stop at LAX or HNL.
Due to the last minute equipment change, I had to re-purchase the onboard duty free items I had pre-ordered online. When I repaid, I didn't get the 10% discount for ordering online for the first time.
Due to the last minute equipment change, I had to re-purchase the onboard duty free items I had pre-ordered online. When I repaid, I didn't get the 10% discount for ordering online for the first time.
Dec 17, 2013, 9:16 am
#25
Join Date: Aug 2001
Programs: AA Plat & LTG; QF LTG
Posts: 9,837
QF7/8 is almost always operated by a 747-400ER aircraft. All the -ER aircraft in QF's fleet are 3-class with the refurbished J cabins and Skybed MK-II horizontal beds. There have been a few occasions where a non-ER aircraft has been subbed and that means there will be a scheduled fuel stop along the way. But that is a very rare situation - count on one hand the number of times its happened in the life of the DFW services (the non-ER operation, not the fuel stop which happens sometimes even with an -ER aircraft).