Changes to Qf web site and ASAs
Jun 26, 2013, 1:36 am
#1
Original Poster
Join Date: Sep 2012
Location: Australia and Canada
Programs: Qantas FF Plat; Virgin Aust Plat;
Posts: 799
Changes to Qf web site and ASAs
Surprise no-one else has posted this - or I can't see it, if there is, sorry.
The Qantas booking engine has been strongly 'enhanced'. There appears to have been a number of changes, but as I haven't been able to get the site to work properly all day, so I'm not entirely sure what's happened. There is also apparently an e-mail floating around, but its seems to have been sent selectively by Qantas. I haven't received it.
The company rep on AFF Red Roo has gone into hiding.
The juicy ASAs have been enhanced right off the web site. You now have to call - during Australian business hours. If you are overseas - too bad - pay for the call while you wait for the call centre to answer at midnight your time. There are very strong hints and indications that ASAs will be enhanced into oblivion in a few months.
People are reporting drastic increases in points requirements (I can't confirm) and that certain multi city itineraries which have previously been able to be booked on line are now 'illegal itineraries'.
Sorry I can't be clearer - go to the web site and try to figure it out (if its working properly).
They've added a bunch of white space on search results - apparently to satisfy the kiddies booking on their phones - so you need to scroll a LOT to see search results.
Overall I think its a disgraceful performance by Qantas. Significant downgrade in amenity (ASAs) - little or no communication about the changes to its FFers; disappearance of company rep on forums; web site simply dysfunctional.
Bloody hopeless.
The Qantas booking engine has been strongly 'enhanced'. There appears to have been a number of changes, but as I haven't been able to get the site to work properly all day, so I'm not entirely sure what's happened. There is also apparently an e-mail floating around, but its seems to have been sent selectively by Qantas. I haven't received it.
The company rep on AFF Red Roo has gone into hiding.
The juicy ASAs have been enhanced right off the web site. You now have to call - during Australian business hours. If you are overseas - too bad - pay for the call while you wait for the call centre to answer at midnight your time. There are very strong hints and indications that ASAs will be enhanced into oblivion in a few months.
People are reporting drastic increases in points requirements (I can't confirm) and that certain multi city itineraries which have previously been able to be booked on line are now 'illegal itineraries'.
Sorry I can't be clearer - go to the web site and try to figure it out (if its working properly).
They've added a bunch of white space on search results - apparently to satisfy the kiddies booking on their phones - so you need to scroll a LOT to see search results.
Overall I think its a disgraceful performance by Qantas. Significant downgrade in amenity (ASAs) - little or no communication about the changes to its FFers; disappearance of company rep on forums; web site simply dysfunctional.
Bloody hopeless.
Jun 26, 2013, 2:00 am
#2
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
Surely this is a Beta version of the web site? ASAs are still available in the FF selection area but are not there after logging in. Who on earth edits this for quality control? This is dreadful. Shame.
Jun 26, 2013, 2:05 am
#3
Join Date: Jan 2005
Location: Sydney, Australia
Programs: QF Gold LTG (ow Saph), HHon Silver, Marriot Gold
Posts: 2,927
og,
No this is the plan.
Memo has gone out to operators and briefings shared with certain people stating that the newly termed "marginal ASA's" will only be available via the call centre.
ASAs/points+pay are still available via the website, just not the cheap ones.
No this is the plan.
Memo has gone out to operators and briefings shared with certain people stating that the newly termed "marginal ASA's" will only be available via the call centre.
ASAs/points+pay are still available via the website, just not the cheap ones.
Jun 26, 2013, 2:13 am
#4
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,018
Been a rumor on AFF since March (now confirmed) [1124 posts on the AFF thread)
http://www.australianfrequentflyer.c...sas-48705.html
http://www.australianfrequentflyer.c...sas-48705.html
Jun 26, 2013, 2:15 am
#5
Original Poster
Join Date: Sep 2012
Location: Australia and Canada
Programs: Qantas FF Plat; Virgin Aust Plat;
Posts: 799
ROFL - yes - they forgot to share the info with the flying punters!!
The premium call centre has been giving out directly contradictory information as to what you can do on line and what you can't. Obviously not all of them 'got the memo' either!!
Its a complete shermozzle; a farce; a display of absolute incompetence by Qantas wrt IT and marketing.
Go to the web site. See if it tells you how ASAs work now. See what you can book. See if dozens of Australian cities have been dropped off the arrival/departure menus. See if the links work. See if you get vast swathes of white for those search results that are there. Call the call centre (possibly international call - Aust business hours only) - see if you can make sense when they read out the ASA results they find for you. Don't forget to write them all down as they read them out.
Sweet Jesus. This is a major Australian corporation where a web site is a critical bit of infrastructure. As some-one at AFF said - "it'll settle down in a few days". Yeah, no worries cobber.
Jun 26, 2013, 2:34 am
#6
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
Jun 26, 2013, 2:52 am
#7
Join Date: Sep 2004
Location: country Western Australia
Programs: QF SG(LTS) - AA LTG(1MM)
Posts: 2,771
Followed almost immediately by the decision we can use the A330s better somewhere other than Perth. 
Happy wandering
Fred
Jun 26, 2013, 3:03 am
#8
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
I got this in my email an hour or so ago.
Use your Qantas Points, pay in cash - the choice is yours at qantas.com
To make your life easier we have improved the way you search and book flights as a Qantas Frequent Flyer member. It's now clearer than blue skies and simpler than ever to book flights at qantas.com when using your Qantas Points.^
Start your search at qantas.com homepage. Once you log in, the new search panel is your single point of entry to search for cash fares,+ Classic Awards or Any Seat Awards. We've also introduced a new look and feel and a handy notification if you're about to be logged out due to inactivity.
Find the flight you want, faster
To start, simply enter your destinations and travel dates at qantas.com and select 'Search Flight'. You will be shown all available cash fares for your search. To view these fares as an Any Seat Award,˜ simply select 'View in Points'. If you wish to book a Classic Award*, then simply enter your flight details and select the 'Show Classic Awards only' checkbox before searching.
Search Now
To help you choose which Award fare type is best for you, here are some of the key features:
Any Seat Awards allow you to:
Book any available seat on a flight with a QF or JQ flight number
Combine your Qantas or Jetstar flight with a range of flights on other selected airlines
Earn Qantas Points & Status credits
Request a Flight Award Upgrade using Qantas Points on eligible Qantas domestic and international routes
Use points for taxes, fees and carrier charges
Use a mixture of cash and points to your liking with Points Plus Pay.≠ You can use Points Plus Pay on all Any Seat Award flights. Minimum points levels apply.
Classic Awards allow you to:
Book a Classic Award with Qantas, Jetstar and selected Qantas Frequent Flyer airline partners and affiliates available online at qantas.com
Use points for taxes, fees and carrier charges for Australian and New Zealand domestic Classic Awards
Book oneworld® Classic Awards
Combine flights in different cabins
Make bookings with multiple stopovers.
You can also search when you're on the move on your mobile, tablet or search for Any Seat Awards with the Qantas App. Download now from the App Store. Experience a new way to search at qantas.com.
Followed by this a short time later
Use your Qantas Points, pay in cash - the choice is yours at qantas.com
To make your life easier we have improved the way you search and book flights as a Qantas Frequent Flyer member. It's now clearer than blue skies and simpler than ever to book flights at qantas.com when using your Qantas Points.^
Start your search at qantas.com homepage. Once you log in, the new search panel is your single point of entry to search for cash fares,+ Classic Awards or Any Seat Awards. We've also introduced a new look and feel and a handy notification if you're about to be logged out due to inactivity.
Find the flight you want, faster
To start, simply enter your destinations and travel dates at qantas.com and select 'Search Flight'. You will be shown all available cash fares for your search. To view these fares as an Any Seat Award,˜ simply select 'View in Points'. If you wish to book a Classic Award*, then simply enter your flight details and select the 'Show Classic Awards only' checkbox before searching.
Search Now
To help you choose which Award fare type is best for you, here are some of the key features:
Any Seat Awards allow you to:
Book any available seat on a flight with a QF or JQ flight number
Combine your Qantas or Jetstar flight with a range of flights on other selected airlines
Earn Qantas Points & Status credits
Request a Flight Award Upgrade using Qantas Points on eligible Qantas domestic and international routes
Use points for taxes, fees and carrier charges
Use a mixture of cash and points to your liking with Points Plus Pay.≠ You can use Points Plus Pay on all Any Seat Award flights. Minimum points levels apply.
Classic Awards allow you to:
Book a Classic Award with Qantas, Jetstar and selected Qantas Frequent Flyer airline partners and affiliates available online at qantas.com
Use points for taxes, fees and carrier charges for Australian and New Zealand domestic Classic Awards
Book oneworld® Classic Awards
Combine flights in different cabins
Make bookings with multiple stopovers.
You can also search when you're on the move on your mobile, tablet or search for Any Seat Awards with the Qantas App. Download now from the App Store. Experience a new way to search at qantas.com.
Have your photo taken with Curiosity to go in the draw to win
We have 100,000 Qantas Points to give away in both Sydney and Canberra to one lucky winner*.
Come and have your photo taken with Curiosity, the star of our new advertising campaign, to go into the draw to win 100,000 Qantas Points.
You'll receive a framed photo to take home and pop on your fridge, and we'll email you a digital copy for your own records, and to share if you wish.
We'll be in the following locations, so whether you're a big kid or you've got little kids come and visit us:
Canberra Belconnen Westfield, opposite Sportsgirl, Thursday 27 June 9am - 5.30pm
Sydney Domestic Airport, Terminal 3 (Gate 10), Friday 28 June 7am - 7pm
Bondi Westfield, Level 3 Centre Court, Saturday 29 June 9.30am - 6pm
Parramatta Westfield opposite Prouds, Sunday 30 June 10am - 5pm
Martin Place, Monday 1 July 7.30am - 7pm
We hope to see you there.
P.S For best photo results we recommend you wear bright or light colours and avoid blue.
We have 100,000 Qantas Points to give away in both Sydney and Canberra to one lucky winner*.
Come and have your photo taken with Curiosity, the star of our new advertising campaign, to go into the draw to win 100,000 Qantas Points.
You'll receive a framed photo to take home and pop on your fridge, and we'll email you a digital copy for your own records, and to share if you wish.
We'll be in the following locations, so whether you're a big kid or you've got little kids come and visit us:
Canberra Belconnen Westfield, opposite Sportsgirl, Thursday 27 June 9am - 5.30pm
Sydney Domestic Airport, Terminal 3 (Gate 10), Friday 28 June 7am - 7pm
Bondi Westfield, Level 3 Centre Court, Saturday 29 June 9.30am - 6pm
Parramatta Westfield opposite Prouds, Sunday 30 June 10am - 5pm
Martin Place, Monday 1 July 7.30am - 7pm
We hope to see you there.
P.S For best photo results we recommend you wear bright or light colours and avoid blue.
Jun 26, 2013, 5:28 am
#11
Join Date: Jul 2011
Programs: QF Plat, VA Plat, BA Gold
Posts: 528
Oh dear, the 'marginalized' JASAs was one of the biggest reasons why I choose to fly QF (I usually fall around 100 SCs short each year - so JASAs help me get over the line! + earning points was a nice touch). What a shame, really.
Jun 26, 2013, 6:39 pm
#14
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF Lifetime SG, LH HON, OZ Lifetime Diamond +, HH Diamond, Marriott Lifetime Platinum
Posts: 14,373
Jun 27, 2013, 2:02 am
#15
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,405