Heathrow - Terminal 5
Oct 25, 2011, 9:47 pm
#106
Join Date: Jun 2002
Location: Brisbane
Posts: 805
They haven't said anything on AFF either 
What I think happened was:
BA decides to tighten up ( ie. remove) Lounge access for QP to its Galleries Lounges as some clever d!ck has noticed that its not in the QF T&C's
They don't tell QF and hope that they won't notice.
Members start to complain to QF and upon reading their own T&C's QF realize that strictly speaking BA is correct.
QF decide initially to tell everyone that BA is correct.
Many more people complain and QF decide if they don't do something the Qantas Club will be as useful as Lifetime Golden Wings
What I think happened was:
BA decides to tighten up ( ie. remove) Lounge access for QP to its Galleries Lounges as some clever d!ck has noticed that its not in the QF T&C's
They don't tell QF and hope that they won't notice.
Members start to complain to QF and upon reading their own T&C's QF realize that strictly speaking BA is correct.
QF decide initially to tell everyone that BA is correct.
Many more people complain and QF decide if they don't do something the Qantas Club will be as useful as Lifetime Golden Wings
Oct 25, 2011, 9:54 pm
#107
Join Date: Sep 2006
Location: LON
Programs: QF Plat & LTG, VA Plat
Posts: 1,434
What I think happened was:
BA decides to tighten up ( ie. remove) Lounge access for QP to its Galleries Lounges as some clever d!ck has noticed that its not in the QF T&C's
They don't tell QF and hope that they won't notice.
Members start to complain to QF and upon reading their own T&C's QF realize that strictly speaking BA is correct.
QF decide initially to tell everyone that BA is correct.
Many more people complain and QF decide if they don't do something the Qantas Club will be as useful as Lifetime Golden Wings
BA decides to tighten up ( ie. remove) Lounge access for QP to its Galleries Lounges as some clever d!ck has noticed that its not in the QF T&C's
They don't tell QF and hope that they won't notice.
Members start to complain to QF and upon reading their own T&C's QF realize that strictly speaking BA is correct.
QF decide initially to tell everyone that BA is correct.
Many more people complain and QF decide if they don't do something the Qantas Club will be as useful as Lifetime Golden Wings
There may also be high level discussions going on over the JSA given the QF LHR withdrawals and BA decided to flex some muscle.
Oct 25, 2011, 10:56 pm
#108
Join Date: Jan 2007
Posts: 4,706
I certainly hope your reading of the situation is incorrect - though I would obviously like the end result to be back to the previous service level.
Given the "strengthening of the JSA" which was promised by Mr Joyce as part of the "revamping" of the LHR services, regardless of the eventual outcome, this episode certainly does not bode well for that relationship/agreement going forward - whoever is responsible.
You'd have thought that, given the current climate at QF, their Management woiuld be doing all it could to proactively maintain the brand's reputation, particularly with those from whom they're looking to obtain discretionary spend.
Then again .... this "smells" more like ongoing devaluing of the QC service offering. It will be interesting to see the final spin given some of the nonsense to date about "previous T5 access rules".
Regards,
BD
Given the "strengthening of the JSA" which was promised by Mr Joyce as part of the "revamping" of the LHR services, regardless of the eventual outcome, this episode certainly does not bode well for that relationship/agreement going forward - whoever is responsible.
You'd have thought that, given the current climate at QF, their Management woiuld be doing all it could to proactively maintain the brand's reputation, particularly with those from whom they're looking to obtain discretionary spend.
Then again .... this "smells" more like ongoing devaluing of the QC service offering. It will be interesting to see the final spin given some of the nonsense to date about "previous T5 access rules".
Regards,
BD
I guess I should do my part and at least raise the issue with QF, being LON based at the moment and having QP life membership.
Oct 25, 2011, 11:08 pm
#109
Join Date: Jul 2004
Location: mostly MEL
Programs: QF WP LTG, HHonors Diamond, NZ Gold
Posts: 1,750
Oct 25, 2011, 11:59 pm
#110
Join Date: Oct 2010
Location: NSW
Programs: QF P1 + LTG VA Plat, AA nothing, HH Diamond, Hyatt Diamond
Posts: 767
Oct 26, 2011, 12:04 am
#111
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,464
Oct 26, 2011, 12:22 am
#112
Join Date: Jan 2007
Posts: 4,706
Oct 26, 2011, 12:29 am
#113
Join Date: Oct 2010
Location: NSW
Programs: QF P1 + LTG VA Plat, AA nothing, HH Diamond, Hyatt Diamond
Posts: 767
Oct 26, 2011, 1:27 am
#114
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
The JSA changes can be argued benefit both BA and QF as it helps with more efficient utilisation of their fleets. It does however mean that more JSA pax will commence journeys via BA in T5, especially once QF30 in its current form comes to a halt.
Oct 26, 2011, 1:30 am
#115
Join Date: Jan 2005
Location: Melbourne, Australia
Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!
Posts: 2,349
Oct 26, 2011, 3:57 pm
#116
Join Date: Jul 2004
Location: mostly MEL
Programs: QF WP LTG, HHonors Diamond, NZ Gold
Posts: 1,750
Now that BA and QF have slashed the number of end-to-end flights; QF is starting an Asia airline - in effect becoming their own mid-point carrier - the JSA was allowed, in part, to negate the advantages of mid-point carriers over the two end-point carriers.
Pertinent to this discussion is Mr Joyce's assertion that the changes being implemented next year "strengthen the JSA". If this is true, surely one of the underlying processes would be for the team which has been working to realign schedules, slots etc would also ensure that the overall passenger experience is not only undiminished next year, but actually exceeds the current experience. That may be through the provision of refurbished lounges in Hong Kong and Singapore, but should it not also ensure that the same rights of lounge access experienced at LHR prior to the removal of the two QF services is met by the introduction of any new BA service - if not exceeds (as in "strengthens")?
Surely, QF would be arguing (sorry - negotiating) that, given the level of lounge access at T4 when the JSA was originally implemented - this should be a minimum under any new arrangements.
Or do they just care about the amount of revenue they can glean by renting out their exisiting slots?
BD
Oct 26, 2011, 4:02 pm
#117
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,990
Originally Posted by da.....L
I tried to enter the T5 lounge using my Qantas Club card on 9th October and was told it was the last day BA would allow it. When I asked why, the guy on the desk said that "Qantas doesn't want to pay for it anymore". He then went onto explain that "Qantas now only wants to pay for lounge access for its passengers flying on its own planes out of T3." ....
I tried to enter the T5 lounge using my Qantas Club card on 9th October and was told it was the last day BA would allow it. When I asked why, the guy on the desk said that "Qantas doesn't want to pay for it anymore". He then went onto explain that "Qantas now only wants to pay for lounge access for its passengers flying on its own planes out of T3." ....
Maybe BA put the prices up or a Qantas bean counter came up with this "great idea" ...
Oct 26, 2011, 5:16 pm
#118
Join Date: Oct 2011
Location: Sussex
Programs: QF BAEC [Gold]
Posts: 536
My wife has just been invited to renew her QC membership, and I quote from the email
Certainly no hint of any downgrade of service 
Page 36 of the July 2010 Benefits guidelines (QC3104Jul10 - the most recent one I've seen) specifically mentioned BA Galleries Club Lounge (Business) and Galleries First lounges located in Terminal 3 and Terminal 5
Of course the fine print on page 37 reads : Lounge Access and locations are subject to change without notice ....
I hope you are enjoying your Qantas Club experience and that you'll take this opportunity to renew your membership.
As a member, you'll continue to enjoy:
- access to more than 130 Qantas Club, Qantas international Business Lounges, partner airline and associated lounges worldwide for your comfort and convenience;
As a member, you'll continue to enjoy:
- access to more than 130 Qantas Club, Qantas international Business Lounges, partner airline and associated lounges worldwide for your comfort and convenience;
Page 36 of the July 2010 Benefits guidelines (QC3104Jul10 - the most recent one I've seen) specifically mentioned BA Galleries Club Lounge (Business) and Galleries First lounges located in Terminal 3 and Terminal 5
Of course the fine print on page 37 reads : Lounge Access and locations are subject to change without notice ....
Oct 26, 2011, 6:23 pm
#119
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,779
Page 36 of the July 2010 Benefits guidelines (QC3104Jul10 - the most recent one I've seen) specifically mentioned BA Galleries Club Lounge (Business) and Galleries First lounges located in Terminal 3 and Terminal 5
Of course the fine print on page 37 reads : Lounge Access and locations are subject to change without notice ....
Of course the fine print on page 37 reads : Lounge Access and locations are subject to change without notice ....
Oct 26, 2011, 6:41 pm
#120
Join Date: Oct 2010
Location: NSW
Programs: QF P1 + LTG VA Plat, AA nothing, HH Diamond, Hyatt Diamond
Posts: 767
My wife has just been invited to renew her QC membership, and I quote from the email
Certainly no hint of any downgrade of service
Page 36 of the July 2010 Benefits guidelines (QC3104Jul10 - the most recent one I've seen) specifically mentioned BA Galleries Club Lounge (Business) and Galleries First lounges located in Terminal 3 and Terminal 5
Of course the fine print on page 37 reads : Lounge Access and locations are subject to change without notice ....
Certainly no hint of any downgrade of service
Page 36 of the July 2010 Benefits guidelines (QC3104Jul10 - the most recent one I've seen) specifically mentioned BA Galleries Club Lounge (Business) and Galleries First lounges located in Terminal 3 and Terminal 5
Of course the fine print on page 37 reads : Lounge Access and locations are subject to change without notice ....
The whole things a dogs breakfast and the ominous silence by QF/Red Roo on the boards is a little worrying
