Heathrow - Terminal 5
Oct 12, 2011, 3:29 pm
#31
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,552
I'm actually shocked to see what is being posted in this thread.
Firstly, I know of several friends who are still using a QF Club card to access BA J lounges in T5. No changes have recently taken place that I am aware of, so I am surprised by a number of posts in this thread.
This is very obviously a case of a BA agent not knowing their arse from their elbow. Suggest the OP contact QF customer relations and report the issue to help ensure it does not happen again. All this conjecture about things that are not true are probably just making the OP dizzy rather than pointing out the more likely cause. If the OP went to a BA J lounge (travelling on a BA or QF code) and handed over their QF Club card, they are of course entitled to access it.
Firstly, I know of several friends who are still using a QF Club card to access BA J lounges in T5. No changes have recently taken place that I am aware of, so I am surprised by a number of posts in this thread.
This is very obviously a case of a BA agent not knowing their arse from their elbow. Suggest the OP contact QF customer relations and report the issue to help ensure it does not happen again. All this conjecture about things that are not true are probably just making the OP dizzy rather than pointing out the more likely cause. If the OP went to a BA J lounge (travelling on a BA or QF code) and handed over their QF Club card, they are of course entitled to access it.
I would check with QFF but as long as
on BA or QF flight number
and
trying to access busines lounge ( not 1st class lounge or Concorde Room )
Qantas Club membership should afford access
Oct 12, 2011, 4:59 pm
#32
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,991
There is no dilution, merely an enforcement of the previously announced benefit, well documented as requiring BA marketed and operated flight to get BA lounge access. The informal benefit of access on QF codeshares was nice while it lasted, but to say that enforcing the T&Cs as documented is a dilution is a bit much! ...
Particularly posts #16 & #17 which have direct link to access rights and/or the actual text: (http://www.qantas.com.au/travel/airl...irline lounges)
Access to Partner airline loungesIn addition to Qantas Club lounges, you can relax in British Airways lounges (Terraces and Executive Club lounges) and American Airlines® Admirals Club lounges.
To access a partner airline lounge, simply present your Qantas Club card or Platinum or Gold Frequent Flyer card at check-in and again with your boarding pass at the lounge reception. You may also invite a guest. Note: both you and your guest must be travelling together and have onward travel that day on a flight marketed and operated by the partner airline whose lounge you wish to visit.***
*** Marketed and operated means a flight operated by the same airline whose flight number appears on your ticket. Includes American Airlines® or British Airways operated flights with a 'QF' flight number on your ticket.
Oct 12, 2011, 5:00 pm
#33
Join Date: Jul 2004
Location: mostly MEL
Programs: QF WP LTG, HHonors Diamond, NZ Gold
Posts: 1,750
There is no dilution, merely an enforcement of the previously announced benefit, well documented as requiring BA marketed and operated flight to get BA lounge access. The informal benefit of access on QF codeshares was nice while it lasted, but to say that enforcing the T&Cs as documented is a dilution is a bit much! While I agree that it is a bit absurd for QP having no lounge access for a QF flight while having access for BA, but them's the rules and most on FT know the nuances when buying these products. Interesting that the status based lounge access is more generous than the paid lounge access.
From the QC Website:
Access to Partner airline lounges
In addition to Qantas Club lounges, you can relax in British Airways lounges (Terraces and Executive Club lounges) and American Airlines® Admirals Club lounges.
To access a partner airline lounge, simply present your Qantas Club card or Platinum or Gold Frequent Flyer card at check-in and again with your boarding pass at the lounge reception. You may also invite a guest. Note: both you and your guest must be travelling together and have onward travel that day on a flight marketed and operated by the partner airline whose lounge you wish to visit.***
*** Marketed and operated means a flight operated by the same airline whose flight number appears on your ticket. Includes American Airlines® or British Airways operated flights with a 'QF' flight number on your ticket. (my bolding)]
The OP was attempting to gain access to a BA (partner) lounge where BA operated the flight with a QF flight number on the OP's ticket.In addition to Qantas Club lounges, you can relax in British Airways lounges (Terraces and Executive Club lounges) and American Airlines® Admirals Club lounges.
To access a partner airline lounge, simply present your Qantas Club card or Platinum or Gold Frequent Flyer card at check-in and again with your boarding pass at the lounge reception. You may also invite a guest. Note: both you and your guest must be travelling together and have onward travel that day on a flight marketed and operated by the partner airline whose lounge you wish to visit.***
*** Marketed and operated means a flight operated by the same airline whose flight number appears on your ticket. Includes American Airlines® or British Airways operated flights with a 'QF' flight number on your ticket. (my bolding)]
If this benefit is no longer available then it is a dilution of benefits and the Qantas wesite should be updated accordingly.
BD
Oct 12, 2011, 5:04 pm
#34
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
See above. Many of us don't believe the benefit has been removed - simply a bad agent. This thread has effectively become a storm in a tea cup!
Oct 12, 2011, 5:12 pm
#35
Join Date: Jul 2004
Location: mostly MEL
Programs: QF WP LTG, HHonors Diamond, NZ Gold
Posts: 1,750
Hi Traveloguy, I'm tempted to agree in all aspects except that the OP states that the Agent referred to a laminated card. There used to be a thread with a link to a scan of such a "cheat sheet" which, IIRC, included the Qantas Club card.
If the cheat-sheet now used by BA Agents no longer includes the QC card, then we can hardly blame a "bad agent" or exepect it won't happen again in future.
I suggest this really needs to be followed-up with Qantas by the OP.
Regards.
BD
Oct 12, 2011, 5:53 pm
#36
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,991
Hi Traveloguy, I'm tempted to agree in all aspects except that the OP states that the Agent referred to a laminated card. There used to be a thread with a link to a scan of such a "cheat sheet" which, IIRC, included the Qantas Club card.
If the cheat-sheet now used by BA Agents no longer includes the QC card, then we can hardly blame a "bad agent" or exepect it won't happen again in future. ...
If the cheat-sheet now used by BA Agents no longer includes the QC card, then we can hardly blame a "bad agent" or exepect it won't happen again in future. ...
Either things have changed without being publicised or there is a door agent retraining opportunity.
I really hope the OP follows this up with Qantas and reports back here on the results.
Last edited by serfty; Oct 12, 2011 at 6:09 pm
Oct 13, 2011, 3:01 am
#37
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
Hi Traveloguy, I'm tempted to agree in all aspects except that the OP states that the Agent referred to a laminated card. There used to be a thread with a link to a scan of such a "cheat sheet" which, IIRC, included the Qantas Club card.
If the cheat-sheet now used by BA Agents no longer includes the QC card, then we can hardly blame a "bad agent" or exepect it won't happen again in future.
I suggest this really needs to be followed-up with Qantas by the OP.
Regards.
BD
If the cheat-sheet now used by BA Agents no longer includes the QC card, then we can hardly blame a "bad agent" or exepect it won't happen again in future.
I suggest this really needs to be followed-up with Qantas by the OP.
Regards.
BD
Again, if I were a betting man, my money is on an agent having a bad day.
Oct 13, 2011, 3:13 am
#38
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,991
Oct 13, 2011, 3:57 am
#40
Join Date: Sep 2011
Location: On the beach
Programs: QF P1 (OWE) LTG (OWS)
Posts: 822
Oct 13, 2011, 4:21 am
#41
Join Date: Apr 2005
Location: OOL/DOH
Programs: QF LTS WP, Avis Pres Club, HH Diam.
Posts: 3,192
Oct 13, 2011, 5:56 am
#42
Join Date: Sep 2011
Location: On the beach
Programs: QF P1 (OWE) LTG (OWS)
Posts: 822
Oct 13, 2011, 7:31 am
#43
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
