Heathrow - Terminal 5
#1
Original Poster
Join Date: Jul 2009
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Heathrow - Terminal 5
Tried to access the BA lounge at Terminal 5 using my Qantas Club card but got refused, the door nazi had a laminated card which said Qantas Club didn't get you access.
Checking the Qantas website, my interpretation is I should've been allowed in ...
... what have I misinterpreted. The fact that the BA staff had a laminated card they could stuff in my face suggests I wasn't the first person to try.
Checking the Qantas website, my interpretation is I should've been allowed in ...
In addition to Qantas Club lounges, you can relax in British Airways lounges (Terraces and Executive Club lounges) and American Airlines® Admirals Club lounges.
To access a partner airline lounge, simply present your Qantas Club card or Platinum or Gold Frequent Flyer card at check-in and again with your boarding pass at the lounge reception. You may also invite a guest. Note: both you and your guest must be travelling together and have onward travel that day on a flight marketed and operated by the partner airline whose lounge you wish to visit
To access a partner airline lounge, simply present your Qantas Club card or Platinum or Gold Frequent Flyer card at check-in and again with your boarding pass at the lounge reception. You may also invite a guest. Note: both you and your guest must be travelling together and have onward travel that day on a flight marketed and operated by the partner airline whose lounge you wish to visit
#2
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,548
Unless things have changed, my understanding is that you can use the BA Business class lounges when departing on BA
Assuming that your flight was departing from T5, I don't know why you would be refused access from the business lounge
Assuming that your flight was departing from T5, I don't know why you would be refused access from the business lounge
#4
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Lots of reasons, my guess is OP was flying QF codeshare on BA -- hence no access to BA Terraces and EC lounges using QP card, as not flying BA Given the laminated card, it sounds like policy and not an error. Gotta love the BA/JF relationship, it gives Joint Service a new meaning.
#5
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If that's how the phrase "marketed and operated by" is interpreted in that case, I agree with your take on the meaning of "service".
If that's the reason, I wonder if there is any sound commercial reason behind the policy?
If that's the reason, I wonder if there is any sound commercial reason behind the policy?
#7
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Sure, the reason is simple: revenue. Most BA flights leaving T5 are not part of the JSA with QF (in fact I suspect all of them are in that category), so if sold as QF codeshare then QF gets 100% of the revenue, while sold as BA then BA gets the money. Thus BA wanting to provide incentive for pax to buy the BA code and not the QF codeshare for these flights. QF either doesn't care, or had worse lawyers than BA when the QP card agreement was penned.
#8
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I'm not sure I'm following this. If QF sells a non-JSA flight operated by BA, it takes 100% of the ticket price from the passenger and it's the contracting airline in relation to the passenger. But QF must pay BA for carrying the passenger; BA won't be doing it for free!
#9
Join Date: Dec 2007
Location: London
Programs: BA Gold
Posts: 891
This has been mentioned before on the BA board. Previous feedback was that access should have been granted. However, a laminated card does indeed suggest a change in policy.
The Qantas website states that you can access British Airways Terraces & Executive Club lounges. When Terminal 5 opened, BA introduced a new style of lounge, known as Galleries. Terraces lounges are being phased out, so perhaps Qantas Club access is going out with them?
The Qantas website states that you can access British Airways Terraces & Executive Club lounges. When Terminal 5 opened, BA introduced a new style of lounge, known as Galleries. Terraces lounges are being phased out, so perhaps Qantas Club access is going out with them?
#10
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The Qantas website states that you can access British Airways Terraces & Executive Club lounges. When Terminal 5 opened, BA introduced a new style of lounge, known as Galleries. Terraces lounges are being phased out, so perhaps Qantas Club access is going out with them?
#11
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As with all things in this game, if you don't like the answer you get, ask someone else. There are two lounges in T5A and another one in T5B (none in T5C though) - if a problem at one of the T5A lounges, try the other one (don't try T5B though until it is confirmed your flight is leaving from T5B or T5C).
Dave
Dave
#12
Original Member
Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
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I'm not sure I'm following this. If QF sells a non-JSA flight operated by BA, it takes 100% of the ticket price from the passenger and it's the contracting airline in relation to the passenger. But QF must pay BA for carrying the passenger; BA won't be doing it for free!
#13
Original Member
Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,589
As with all things in this game, if you don't like the answer you get, ask someone else. There are two lounges in T5A and another one in T5B (none in T5C though) - if a problem at one of the T5A lounges, try the other one (don't try T5B though until it is confirmed your flight is leaving from T5B or T5C).
Dave
Dave
#14
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Tried to access the BA lounge at Terminal 5 using my Qantas Club card but got refused, the door nazi had a laminated card which said Qantas Club didn't get you access.
Checking the Qantas website, my interpretation is I should've been allowed in ...
... what have I misinterpreted. The fact that the BA staff had a laminated card they could stuff in my face suggests I wasn't the first person to try.
Checking the Qantas website, my interpretation is I should've been allowed in ...
... what have I misinterpreted. The fact that the BA staff had a laminated card they could stuff in my face suggests I wasn't the first person to try.
If it was a BA flight number on BA metalthen something is wrong somewhere and I would be complaining to the Qantas Club management.
#15
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It would nevertheless be good to hear back from the OP about exactly what was going on. And possibly to find out just what is on this laminated card.
The BA/QF relationship has been very odd over the years. Given QF's current problems, I've often wondered what the world would look like if the merger had gone ahead. It could have been a dream team for me. But there were lots of QF issues too, not least a hostile public who see QF as untouchably Australian (a view being played on by the engineers and the pilots in turn).