Issues with "Upgrade With Points" option using kiosk?
Mar 7, 2011, 7:06 pm
#1
Original Poster
Join Date: Nov 2002
Location: Sydney, NSW, Australia
Programs: QF QP NB, PC Plat. Amb, SPG Gold
Posts: 1,879
Issues with "Upgrade With Points" option using kiosk?
Just seeing if anyone else has had issues with the "Upgrade With Points" option when checking in using the kiosks? The past two weeks I've tried a couple of times and both times it seems to get half way through the process and then falls over in a screaming heap, popping up a "Go to the service desk" message.
Both times I've ended up going up to the Qantas Club, which seems to require them to type up a short novel each time to get it resolved. Even then, on one of the occasions the points were debited twice for the same upgraded (now since refunded after submitting an issue).
So am I the only one experiencing these problems or is it a more widespread issue? It looks like the easier path to take in future is to just worry about it all up in the lounge and forget about the kiosk for the upgrade.
Both times I've ended up going up to the Qantas Club, which seems to require them to type up a short novel each time to get it resolved. Even then, on one of the occasions the points were debited twice for the same upgraded (now since refunded after submitting an issue).
So am I the only one experiencing these problems or is it a more widespread issue? It looks like the easier path to take in future is to just worry about it all up in the lounge and forget about the kiosk for the upgrade.
Mar 7, 2011, 9:58 pm
#2
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF Lifetime SG, LH HON, OZ Lifetime Diamond +, HH Diamond, Marriott Lifetime Platinum
Posts: 14,372
What is a Kiosk? 
Never used a check-in Kiosk in my life but it doesn't surprise me that it's not working. Just go to the QP and skip the try at the Kiosk.
Never used a check-in Kiosk in my life but it doesn't surprise me that it's not working. Just go to the QP and skip the try at the Kiosk.
Mar 7, 2011, 10:42 pm
#3
Join Date: Oct 2003
Location: Sydney, AU.
Programs: QF. UA. Avis. AMEX.
Posts: 1,558
Yup the Kiosk is unable to reliably clear ODU, this is either a misc issue or a catering not assured issue. QF lounge staff have asked for the function to be disabled on the Kiosk but it hasn't happened yet. Has been an issue now for around 9 months.
Even the lounge staff have told me not to use the machine but to just go straight to them.
Even the lounge staff have told me not to use the machine but to just go straight to them.
Mar 7, 2011, 10:53 pm
#4
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
UA kiosks are a PITA. The check-in humans tell me to first use the kiosk, the kiosk then asks for a Passport scan and PNR then send me back to the same human that told me to use the machine. Most frustrating. Their machines think everyone is American and can't cope when someone isn't.
Mar 8, 2011, 5:16 am
#5
Join Date: Apr 2005
Location: OOL/DOH
Programs: QF LTS WP, Avis Pres Club, HH Diam.
Posts: 3,192
