platinumalex

Does anyone have a list of email addresses of board members or at least that of AJ. Had a pretty bad experience from LA to Syd earlier today in Business.

Thanks

bugayev

You had a bad experience so you want to email the board and the CEO? Overreaction much? Have you attempted to resolve this through the normal complaints channels?

AndDee

Of course he hasn't.

He said he just got back earlier today.

Dave Noble

The appropriate avenue in the 1st instance would be to phone customer care and discuss it with them

NM

And if not satisfied with their response, ask them for the email address of the CEO and the board of directors.

thadocta

I sent an email to a prominent media personality, and copied it to geoff.dixon@qan........ Got a phone call from one of his PA's the very next day, and it was all sorted.

Came down to the inability to change bookings online once an online change has already occurred, thereby FORCING you to go through res, and thereby incurring the telephone booking charge, even though you want to change it online.

Credits were converted to gift vouchers, so able to rebook without paying the rebooking fee.

So I would recommend going down this road - after all, if the management (or their assistants) hear about it directly from those using the service, action is more likely than if it was filtered through the normal complaints handling system.

I would be going for [email protected] and see what happens.

Dave

VH-RMD

without knowing what the issue is, that is a fairly bold assertion.

Dave Noble

Not really; it is the appropriate 1st point of contact

shillard

QF follow the FIRSTNAME.SURNAME@ email format, so make of that what you will.


I'd try customer care first (unless I was REALLY pissed off), they've been excellent the few times I've had cause to contact them.

number_6

Nah, pester the board, after all what else have they got to do with their time? Clearly they have no interest in oversight of QF's strategic operations, or QF wouldn't have hedged their oil contracts at such a high price -- about 97% chance of loss and only 3% chance of gain by my calculations. Never mind that not just millions of dollars are involved, but maybe AUD 100 million loss due to poor judgement. Clearly the board isn't interested in that, as they let it happen, so why shouldn't they get involved with wether some poor pax's drink was spilled or came out after dinner rather than before it? Good on them, I say.

Traveloguy

What does QF's oil hedging programme have to do with the rest of this thread?

Sorry but feeling rather confused here.

DownUnderFlyer

I have to agree with Dave. QF has quite a dedicated good customer complaints team so I wonder what problem one might have which shouldn't be discussed with them first. An escalation to the CEO should be the last resort before going to the media/court/tribunal.

QF Lad

I think Number 6 may have been speaking a little tongue in cheek here (and I found it quite funny too).

Traveloguy

I still can't see the link. In fact the only link is that overall this is a very bizarre thread.....

IMHO, the OPs post stinks of DWKWIA and it's really not even worth posting any further on that subject.

markis10

Sarcasm is lost on some , point being one customers issue with a particular flight is hardly a board level discussion topic. Executive teams look after the day to day operations while the board look after the bigger picture, including cost reductions from hedging. A true DWKWIA would already have the boards private email addresses.