F SYD to LHR for A$5745 return!!!
Nov 3, 2009, 11:49 pm
#16
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,527
When they made a mistake and did a totally unauthorised charge to my cc for travel I had not asked for (or indeed anything), they acknowledged a mistake there and then. It was > $2000. It took almost 2 months before the money made its way back into my cc account. Westpac Altitude said that since they (bestflights) had admitted a mistake there was nothing that they were going to do. In the meantime the unauthorised charge blew my credit limit and it cost me $35 in addition to paying the > $2000 to settle the cc bill (the > $2000 was refunded but not the $35).
More than a year later, I still have not got the $35 back in spite of their promise that they would and 3 faxes, an odd email and one phone call has come to zero. Its just not worth the stress of pursuing it.
Lesson learnt, avoid bestflights.com.au and deal with a local agent - or indeed - anyone else.
Nov 3, 2009, 11:50 pm
#17
Original Member
Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,589
I have never seen an e-ticket in that format (also it should show an IATA ticket number), however in the absence of a fare class and the written words "First Class", I think you have a contractual F ticket that QF is obliged to honour. Quaint.
Nov 3, 2009, 11:51 pm
#18
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,548
There should be no issue getting a refund out of them if you have an email confirming 1st class ; as suggested, make a dummy booking and get screen shots showing the error. in the unlikely event that BF decided to try to avoid refunding then you would have little trouble in a small claims action for the $300 cancellation penalty that I think the fare has
Dave
Dave
Nov 3, 2009, 11:57 pm
#19
Join Date: May 2006
Programs: Hertz PC, QF Plat, Velocity Gold, HHonors Gold, SPG Gold
Posts: 2,803
But would you want to take that risk!
Nov 4, 2009, 12:23 am
#20
Original Member
Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,589
The OP has 8 months until flight date to sort it out. Simply done by contacting QF by letter, advising that their agent has issued a First Class ticket, and requesting confirmation that QF recognizes the authenticity of the transaction. QF will respond either to deny it or accept it. Legally the OP can get a few palm trees out of QF (or is it only BA that gives palm trees?). 
Most likely QF will honour F travel and bill it back to the travel agent. That is what usually happens for good-faith errors. Almost all error fares are honoured by airlines after ticketing (FT is full of these stories, fwiw) and the OP just happens to be in luck, based on the e-ticket that he was issued.
Most likely QF will honour F travel and bill it back to the travel agent. That is what usually happens for good-faith errors. Almost all error fares are honoured by airlines after ticketing (FT is full of these stories, fwiw) and the OP just happens to be in luck, based on the e-ticket that he was issued.
Nov 4, 2009, 12:30 am
#21
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,548
The OP has 8 months until flight date to sort it out. Simply done by contacting QF by letter, advising that their agent has issued a First Class ticket, and requesting confirmation that QF recognizes the authenticity of the transaction. QF will respond either to deny it or accept it. Legally the OP can get a few palm trees out of QF (or is it only BA that gives palm trees?).
Most likely QF will honour F travel and bill it back to the travel agent. That is what usually happens for good-faith errors. Almost all error fares are honoured by airlines after ticketing (FT is full of these stories, fwiw) and the OP just happens to be in luck, based on the e-ticket that he was issued.
Most likely QF will honour F travel and bill it back to the travel agent. That is what usually happens for good-faith errors. Almost all error fares are honoured by airlines after ticketing (FT is full of these stories, fwiw) and the OP just happens to be in luck, based on the e-ticket that he was issued.
Nov 4, 2009, 12:39 am
#23
Join Date: Dec 2004
Location: London
Posts: 6,265
Yes there may be legal remedies available, but these may not help someone who is intending to sit in F, arrives at the airport without doing checks, and is then seated in PE.
Nov 4, 2009, 1:02 am
#24
Join Date: May 2006
Programs: Hertz PC, QF Plat, Velocity Gold, HHonors Gold, SPG Gold
Posts: 2,803
Nov 4, 2009, 1:28 am
#28
Original Poster
Join Date: Jul 2006
Location: Sydney, Australia
Programs: QF*WP QF*LTG
Posts: 109
Your Booking Reference is:
xxxxxx (I have withheld this)
This is your e-ticket. Please print and carry with you at all times when travelling.
Still waiting to hear back from BF.... Never had a problem with them before....
Thaigold
Nov 4, 2009, 1:34 am
#29
Join Date: Feb 2003
Location: 1A
Programs: Elite Diamond Purple Dot Gold Silver Titanium for life
Posts: 1,821
I put in some random dates while here...
http://adoota.com/FT/bestflights-first.jpg
Bestflights are clearly selling a first class fare.......
http://adoota.com/FT/bestflights-first.jpg
Bestflights are clearly selling a first class fare.......
Nov 4, 2009, 1:42 am
#30
Join Date: Oct 2007
Location: Tasmania, Australia
Programs: M&M SEN, Amex Plat, Club Carlson, Marriott, HHonors & Accor Gold, Velocity Silver, Qantas Bronze
Posts: 3,767
I put in some random dates while here...
http://adoota.com/FT/bestflights-first.jpg
Bestflights are clearly selling a first class fare.......
http://adoota.com/FT/bestflights-first.jpg
Bestflights are clearly selling a first class fare.......
Also, considering that you cannot buy even C class on QF for that price, I would be immediatelly VERY suspicious...
