[prem fare gone]: UA : ORD - CPT $1,748 RT Business
Feb 16, 2022, 9:27 pm
#46
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Something funky is happening. I booked this on Sunday for an April 1 to May 8 RT from ORD-CDG-ZRH-CPT then CPT-JNB-FRA-ORD. ORD-CDG is UAL metal. CDG-ZRH is Swiss. ZRH-CPT is Edelweiss. Return is all Lufthansa. Now the funky part. Last night I went into Google flights and inputted the exact same dates and origin/destination and that routing was nowhere to be found...even though I found the booking on Sunday via...you guessed it, Google flights. Today, I went into Lufthansa's site and selected my seats on their 747-800s from CPT thru to ORD and also selected my seat on Edelweiss from ZRH to CPT. I just went into my United account and my Lufthansa account and the Edelweiss and Lufthansa legs have all literally disappeared from both sites. Gone. I've got nothing from UAL or Lufthansa in terms of email comms. The segments literally vanished and my UAL account is showing ORD-CDG and the CPT-JNB but nothing else. All other segments have literally disappeared.
Perplexed in Atlanta.
Perplexed in Atlanta.
I've been trying to book on some different dates and at least for me, married segments are the issue. There's P on each individual flight, but no P when booking the two together.
I have an ecredit I'd like to use, so I have to book through UA.
Feb 17, 2022, 6:40 am
#47
Join Date: May 2019
Posts: 24
Does United, on whose site I booked the trip, have an obligation to fulfill the entirety of the ticket or am I out of luck? Booking still shows the Edelweiss and Lufthansa legs wiped out. I have ZERO interest in an $1800 credit since I already have a $900 credit on United that must be used this year that I'm frantically trying to use. I have already used credits on BA to FCO in September and AA to FRA in December so yet a 4th credit is of no interest. What leverage do I have to ensure UAL puts me on the required flights to get to CPT on the original dates?
Feb 17, 2022, 7:24 am
#49
Join Date: Dec 2011
Location: YYZ
Programs: UA1K MM, JL JMB SAPPHIRE, Marriott Titanium/LTP, Hilton Diamond
Posts: 1,267
Does United, on whose site I booked the trip, have an obligation to fulfill the entirety of the ticket or am I out of luck? Booking still shows the Edelweiss and Lufthansa legs wiped out. I have ZERO interest in an $1800 credit since I already have a $900 credit on United that must be used this year that I'm frantically trying to use. I have already used credits on BA to FCO in September and AA to FRA in December so yet a 4th credit is of no interest. What leverage do I have to ensure UAL puts me on the required flights to get to CPT on the original dates?
Feb 17, 2022, 7:38 am
#51
Join Date: May 2019
Posts: 24
I get that but honestly I still want to do the trip and United has the route structure to make it work. I don't want the refund. Given the ridiculously low price for the biz class ticket I may be whistling past the grave yard.
Feb 17, 2022, 7:40 am
#52
Join Date: Oct 2018
Posts: 1,656
From your description I would guess that the booking was never actually ticketed. If it was ticketed (and UA issued a ticket number) - you may be able to have them reroute you.
Feb 17, 2022, 9:17 am
#53
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,460
You might be able to get an agent to put you onto ORD-EWR-CPT, given the partner ticketing troubles. Try a couple of times if no-go response at first. It will be a lot more work or maybe impossible to keep it with the original routing.
Feb 18, 2022, 8:55 pm
#54
Join Date: May 2019
Posts: 24
Yup, it was ticketed. I went thru FB messenger today and the person on UAL's end said there were schedule changes. I just went into UAL, Swiss, Edelweiss, and Lufthansa's sites and every single flight that was changed in my routing is exactly as it was when I booked it. Same flight numbers. Same metal. Same skeds. I will call tomorrow and aske for a supervisor and demand they reinstate my original routing. The new routing has the old Polaris configuration and the Lufthansa metal switches from a 747-800 on two legs to an A330-400. No interest in any of those flights. What a PITA.
Feb 18, 2022, 9:14 pm
#55
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Yup, it was ticketed. I went thru FB messenger today and the person on UAL's end said there were schedule changes. I just went into UAL, Swiss, Edelweiss, and Lufthansa's sites and every single flight that was changed in my routing is exactly as it was when I booked it. Same flight numbers. Same metal. Same skeds. I will call tomorrow and aske for a supervisor and demand they reinstate my original routing. The new routing has the old Polaris configuration and the Lufthansa metal switches from a 747-800 on two legs to an A330-400. No interest in any of those flights. What a PITA.
Feb 18, 2022, 10:04 pm
#56
Join Date: May 2019
Posts: 24
Here's the exact cut and paste on my UAL account of my itinerary. It is a veritable mosh pit of flights from my original itinerary and the re-issued one. Same confirmation number for all flights (including overlapping).
ORD to FRA
FRA to CPT
ORD to CDG
CDG to ZRH
CPT to JNB
JNB to EWR
EWR to ORD
EWR - ORD
ORD to FRA
FRA to CPT
ORD to CDG
CDG to ZRH
CPT to JNB
JNB to EWR
EWR to ORD
EWR - ORD
Feb 19, 2022, 8:04 am
#57
Join Date: Jul 2003
Posts: 446
Is it possible from sfo or lax
Here's the exact cut and paste on my UAL account of my itinerary. It is a veritable mosh pit of flights from my original itinerary and the re-issued one. Same confirmation number for all flights (including overlapping).
ORD to FRA
FRA to CPT
ORD to CDG
CDG to ZRH
CPT to JNB
JNB to EWR
EWR to ORD
EWR - ORD
ORD to FRA
FRA to CPT
ORD to CDG
CDG to ZRH
CPT to JNB
JNB to EWR
EWR to ORD
EWR - ORD
Feb 22, 2022, 4:27 am
#58
Join Date: Mar 2008
Location: Multiple locations
Programs: AAdvantage ExPlat LT Gold, BA Silver, Aegean Star Gold
Posts: 5,037
Seeing some sub 2100 with LX/UA and LH over the Northern Hemisphere Summer
Horrible layovers with UA if all on their metal, ugly but not as bad on other carriers...
LX/UA
UA/LH (non-Polaris)
Horrible layovers with UA if all on their metal, ugly but not as bad on other carriers...
LX/UA
UA/LH (non-Polaris)
Feb 22, 2022, 9:08 am
#59
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,666
A lot of availability is still showing but many error out on the final click to pay on UA's site. No way of knowing until you hit that final button. That being said Northern Hemisphere summer is more likely to have availability as it is winter and low season in SA.
Feb 22, 2022, 9:15 am
#60
Join Date: Mar 2008
Location: Multiple locations
Programs: AAdvantage ExPlat LT Gold, BA Silver, Aegean Star Gold
Posts: 5,037
Good to know, I try to test a link or two from the Google Flights results to make sure it's not Phantom but don't go so far as Final Click to Pay... but good to know!