Is the 30 minute rule back at DCA?
Mar 23, 2008, 9:35 pm
#16
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Join Date: Apr 2001
Location: PSM
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Mar 24, 2008, 4:47 pm
#17
A FlyerTalk Posting Legend
Join Date: Sep 2003
Location: Living the dream in Antigua and the nightmare in Florida
Programs: AA PLAT 2MM, *A Gold, WN detractor
Posts: 49,858
The seatbelt sign pretty much means nada on US-based carriers. Everyone on my 9.75-hr US flight from FCO to PHL was in violation of the "rule" since the seatbelt sign never went off during the entire flight. Granted, the flight was a little rougher than most, but if the pilots are too lazy to figure out when it can be turned on and off on an entire TATL flight, it's hard to determine when the seatbelt sign is a "rule" or a "suggestion".
Mar 24, 2008, 5:55 pm
#18
Join Date: Jul 2003
Location: Salish Sea
Programs: DL,AC,HH,PC
Posts: 8,974
Mar 25, 2008, 2:57 am
#19
Suspended
Join Date: Jul 2007
Location: Doha, Qatar
Programs: Air Canada Aeroplan, Lufthansa Miles & More, Flying Blue, Hyatt Gold Passport
Posts: 1,894
Sorry, but too many people have had their civil liberties and occasionally civil rights destroyed in the name of bogus "security". It's time to make BS security 'rules' stated by a person in power/authority to be a criminal offense. A criminal offense that violates civil liberties and civil rights should be a felony. It's the only way these jackasses are going to learn.
Mar 29, 2008, 6:14 pm
#20
Original Poster
Join Date: Aug 2004
Location: alexandria, va
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Posts: 166
followup to original post
Okay, here's the response I got from UA. Aside from the fact that Ms. Sharma needs work on her grammar, this is, as a previous poster predicted, a canned response. I will now complain to TSA, with no expectations that anything will come of it.
Dear Haruspex,
Thank you for taking the time to share your experience with us. As a
Premier Member, you are one of our most valued customers.
Understandably, I am especially concerned about your recent experience
and I regret for any inconveniences.
First and foremost, please accept my apologies that we did not serve you
better and appreciate that you have shared your experience with us.
Your experience concerns me because we should provide professional
service as it our intent to employ persons that have the qualities to
provide excellent customer service with accurate information, even when
under stress or time pressure. So, be assured that I have forward your
information to our Flight Operations management for their internal use.
Your feedback - whether positive or negative - makes a difference. It
lets us know what we need to consider in order to earn your future
friendship and support.
Regards,
Priyanka Sharma
United Airlines Customer Relations
Dear Haruspex,
Thank you for taking the time to share your experience with us. As a
Premier Member, you are one of our most valued customers.
Understandably, I am especially concerned about your recent experience
and I regret for any inconveniences.
First and foremost, please accept my apologies that we did not serve you
better and appreciate that you have shared your experience with us.
Your experience concerns me because we should provide professional
service as it our intent to employ persons that have the qualities to
provide excellent customer service with accurate information, even when
under stress or time pressure. So, be assured that I have forward your
information to our Flight Operations management for their internal use.
Your feedback - whether positive or negative - makes a difference. It
lets us know what we need to consider in order to earn your future
friendship and support.
Regards,
Priyanka Sharma
United Airlines Customer Relations