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-   -   Complaining...what is the purpose? (https://www.flyertalk.com/forum/practical-travel-safety-security-issues/685411-complaining-what-purpose.html)

gemac Apr 23, 2007 2:59 pm


Originally Posted by AAaLot (Post 7626961)
Thanks for your math...I will have to actually total up the miles, without bonuses, etc. for last year. My statement was accurate, but misses the point.


If your statement was accurate, then your family does travel 2,000,000+ BIS miles/year as a family. But do total it up and let us know, based on what you've told us, I'm guessing the real figure is less than 10% of that.

vassilipan Apr 23, 2007 8:31 pm

Don't forget about the news media in trying to air your complaints. DHS uses the media to its advantage; you can do the same. And don't limit it to local media; networks will be only too happy to do an expose if there is enough raw meat thrown their way.

Lumpy Apr 24, 2007 10:59 pm

I fwded my complaint to all my congresspeople, the media at home and away (TSA Insult site), and even the tourism board and local BBBs. What FINALLY got me a response from the TSA Public Relations Rep from the airport where I was groped was that I complained to the office of Civil Rights AT the TSA headquarters, letting them know I was the only old, white grandpa getting the TSA SOP Criminal Frisk prior to my flight. (I let them know for the umpteenth time how and why it was a RETALIATORY grope.)

Yes, I was eventually adjudged Not To Have A Case (probably by the head office letter opener, you don't get to meet your 'judge' even in the Civil Rights Division of the TSA... go figga!) but it required SOMETHING to get that P.R. guy into such an alert and agitated state. He called me and spoke to me... COUPLE times... eight months after the fact! (Ah, yes. Short, terse conversations which caused lots of throat clearing and incomprehensible murmurings on his part.) But I DID get attention, for what good it did me. Did it get me restitution beyond the obligatory 'apology'? What do you think?

TSA has absolutely NO problem at all making You Who Still Fly into Public Examples at whim. The least that could be done as a result is to hold them and their dimwit tactics out in plain sight as long and as often as possible.


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