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-   -   Only able to do ONE JOB!!! (https://www.flyertalk.com/forum/practical-travel-safety-security-issues/463521-only-able-do-one-job.html)

iCorpRoadie Aug 17, 2005 3:49 am

Only able to do ONE JOB!!!
 
Wow. Just passed thru Security @ DFW terminal E and There was someone infront of me showing ID. I saw another TSA agent that was doing NOTHING and proceeded to walk to her. I was almost attacked as I proceeded without showing ID. I was telling her I was going to show her my ID and Boarding pass. Apparently all she was there for was to TELL PEOPLE WHICH LINE TO GO INTO!!!! I said, "so all you do is tell people where to go to and can't do anything else?" Her response was "YES". Wow.....glad my tax paying dollars are paying for someone to just stand there!!!!! I know the BP/ID screening is done by the airport and not by TSA but they still check my BP before and after i go thru the metal dector. How hard would it be to train that one person who just stands there to 'check' a BP/ID? or can they not reed/speak english? I want HER job!!!!!!!

whirledtraveler Aug 17, 2005 6:12 am


Originally Posted by iCorpRoadie
Wow. Just passed thru Security @ DFW terminal E and There was someone infront of me showing ID. I saw another TSA agent that was doing NOTHING and proceeded to walk to her. I was almost attacked as I proceeded without showing ID. I was telling her I was going to show her my ID and Boarding pass. Apparently all she was there for was to TELL PEOPLE WHICH LINE TO GO INTO!!!! I said, "so all you do is tell people where to go to and can't do anything else?" Her response was "YES". Wow.....glad my tax paying dollars are paying for someone to just stand there!!!!! I know the BP/ID screening is done by the airport and not by TSA but they still check my BP before and after i go thru the metal dector. How hard would it be to train that one person who just stands there to 'check' a BP/ID? or can they not reed/speak english? I want HER job!!!!!!!

Understand, though, that you have the best security that can be provided on a measly 5 billion dollars a year. :)

Bart Aug 17, 2005 6:45 am


Originally Posted by iCorpRoadie
Apparently all she was there for was to TELL PEOPLE WHICH LINE TO GO INTO!!!! I said, "so all you do is tell people where to go to and can't do anything else?" Her response was "YES". Wow.....glad my tax paying dollars are paying for someone to just stand there!!!!! I know the BP/ID screening is done by the airport and not by TSA but they still check my BP before and after i go thru the metal dector. How hard would it be to train that one person who just stands there to 'check' a BP/ID? or can they not reed/speak english? I want HER job!!!!!!!

I guess the purpose of your post is to just throw another stone at TSA (no pun intended). However, I will tell you that I agree with you on how having a line monitor is a waste of resources.

What it all boils down to is this: we have to screen selectee passengers at the checkpoint. Whenever we miss a selectee passenger, we have to complete that screening at the departure gate. This usually happens minutes prior to departure because a missed selectee isn't detected until boarding time. There's hell to pay for that from the passenger who's inconvenienced, the airlines who have a timeline to meet, and TSA mismanagement, er, uh, management itself. In a perfect world, the airline private contractor would receive some sort of punitive action for missing the selectee because it's the contracted ticket reader's responsiblity to direct selectee passengers into the correct lane (for those airports that have a lane dedicated to screening selectees). However, the blame usually falls on TSA because we're the ones at the gates who are seen as the bad guys holding up the flight while a passenger gets re-screened. Just to be fair, TSA is also misses a number of selectees as well. There are times when the contractor does everything correctly, TSA conducts the secondary selectee screening but fails to annotate that on the passenger's boarding pass which results in re-screening at the departure gate. But, to be quite honest, it's the contractor who usually misses selectees more than it is TSA who misses annotating the selectee boarding pass.

To remedy this, TSA checks and re-checks boarding passes in an effort to avoid missing a selectee passenger (annotated by the SSSS on the boarding pass). Many methods are used to include having a line monitor (a person who directs people to either available lanes or the lane set aside for selectee passengers).

Per SOP, the person at the walk-thru is the designated TSA screener who checks boarding passes for the selectee designation. I don't think having a line monitor adds to the efficiency of the checkpoint, especially when we're facing a manning shortage and could use every able-bodied screener inside the checkpoint itself. I resist directions from my supervisors to place a line monitor by having my WTMD screeners direct passengers into their lanes (and check the BPs when they pass thru the WTMD). But I know that other supervisors, particularly on other shifts, insist on having a line monitor.

Again, I am no fan of the selectee screening process. I think it is a waste of time because everyone gets screened at the checkpoint. Re-screening some a second time doesn't make it any better.

channa Aug 17, 2005 7:56 am

I had a record four (4) BP checks the other day at MHT. I commented to the screener how not only does MHT hold the record for most civil files per passenger, but they now also hold my record for most BP checks in a screening.

osxanalyst Aug 17, 2005 8:03 am

A boarding pass reading machine at security must be cheaper than paying for trained agents to do this manually.

Lumpy Aug 17, 2005 10:31 am

Yeah...

I used to assign 'Line Monitors' for the third graders in the lunchroom, too...

Sometimes they'd steal the other kids' milk money.

Last BP check I had found it to be normal, but after a punitive SSS, mine suddenly read: 195/120. (BP also stands for Blood Pressure.) Have fun in those 'dignified and respectful' cattle chutes, you all! (Say... how's that floor feel today? Cold? Sticky?)

asbestos Aug 17, 2005 1:42 pm

I got the best one yet at JFK!
 

Originally Posted by channa
I had a record four (4) BP checks the other day at MHT. I commented to the screener how not only does MHT hold the record for most civil files per passenger, but they now also hold my record for most BP checks in a screening.

So there I was at JFK... Flying American Eagle JFK-BOS.

First, they had some goon at the door to the terminal (terminal 2) asking what business I had there. I told him I'd like to ride on an airplane, and he let me past. Got my boarding pass, no problem.

I had my ID/BP checked prior to the screening area (checking for SSSS as usual), nothing out of the ordinary. Went through screening, and then had to show ID and BP to get OUT of the screening area!!! Whaaaa? ID check before AND after screening! Outstanding! Wonder which line though would have put me through if I had the magic symbols on my boarding pass.

Rejuvenated Aug 17, 2005 2:10 pm


Originally Posted by iCorpRoadie
Wow. Just passed thru Security @ DFW terminal E and There was someone infront of me showing ID. I saw another TSA agent that was doing NOTHING and proceeded to walk to her. I was almost attacked as I proceeded without showing ID. I was telling her I was going to show her my ID and Boarding pass. Apparently all she was there for was to TELL PEOPLE WHICH LINE TO GO INTO!!!! I said, "so all you do is tell people where to go to and can't do anything else?" Her response was "YES". Wow.....glad my tax paying dollars are paying for someone to just stand there!!!!! I know the BP/ID screening is done by the airport and not by TSA but they still check my BP before and after i go thru the metal dector. How hard would it be to train that one person who just stands there to 'check' a BP/ID? or can they not reed/speak english? I want HER job!!!!!!!

We all complain, but I think she's probably quite comfortable having a kick-back job - thus less complaints of work duties on her behalf! :D

haole Aug 17, 2005 7:14 pm

went to hilo last friday and went to deposit all my belongings in a bin. had the checker before this check my boarding pass. went thru the line and was asked for my b/p. i lost it outside where i placed the items in the bin[fell under the table]. nice tsa lady assisted me and retrived it.she asked the first checker how i got by him without a boarding pass because he said he did not check me in. what? i asked her if that's so how did i get thru the line?no answer. :rolleyes:

Bart Aug 17, 2005 7:21 pm


Originally Posted by osxanalyst
A boarding pass reading machine at security must be cheaper than paying for trained agents to do this manually.

Disagree.

The best cost-effective measure would be to eliminate selectee screening entirely. Keep it simple.

tsadude Aug 18, 2005 1:08 am


Originally Posted by iCorpRoadie
Wow. Just passed thru Security @ DFW terminal E and There was someone infront of me showing ID. I saw another TSA agent that was doing NOTHING and proceeded to walk to her. I was almost attacked as I proceeded without showing ID. I was telling her I was going to show her my ID and Boarding pass. Apparently all she was there for was to TELL PEOPLE WHICH LINE TO GO INTO!!!! I said, "so all you do is tell people where to go to and can't do anything else?" Her response was "YES". Wow.....glad my tax paying dollars are paying for someone to just stand there!!!!! I know the BP/ID screening is done by the airport and not by TSA but they still check my BP before and after i go thru the metal dector. How hard would it be to train that one person who just stands there to 'check' a BP/ID? or can they not reed/speak english? I want HER job!!!!!!!

By any chance did you ask if she was on light duty restriction due to an injury?

Bart Aug 18, 2005 5:06 am


Originally Posted by tsadude
By any chance did you ask if she was on light duty restriction due to an injury?

They truly don't give a damn that screeners have the highest injury rate among federal employees.

amarain Aug 18, 2005 8:40 am


Originally Posted by Bart
They truly don't give a damn that screeners have the highest injury rate among federal employees.

Out of curiosity, how is this so? What sort of injuries do screeners generally suffer?

Although now that I think about it, most federal employees probably sit at a desk all day and naturally would have low injury rates.

LessO2 Aug 18, 2005 9:29 am


Originally Posted by Bart
They truly don't give a damn that screeners have the highest injury rate among federal employees.

Talk about a supposition on top of a supposition.

michaelchertoff Aug 18, 2005 9:53 am


Originally Posted by LessO2
Talk about a supposition on top of a supposition.

Your comment clearly shows your concern.


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