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-   -   TSA theft stats (https://www.flyertalk.com/forum/practical-travel-safety-security-issues/370683-tsa-theft-stats.html)

Traveller Nov 13, 2004 5:57 pm


Originally Posted by FWAAA
The vast majority of pax are honest and diligent, yet the searches and rubdowns continue.

Cute FWAAA... Too bad the rubdowns don't come after 4 hours of being squeezed into a coach seat. :D

TSAMGR Nov 13, 2004 6:09 pm


Originally Posted by FliesWay2Much
That's exactly why the TSA should do this -- CYA. Then, there would be an almost zero chance that a screener, or group of screeners, was doing the screening.

:confused:
:rolleyes:
:p

Surely you want the screener or screeners doing the screening in Seattle by the sea shore.

Decomposing Screener Nov 13, 2004 10:06 pm

So would all this mean I couldn't bring my lunch to work anymore then? I don't much relish the thought of buying food at airport prices everyday or spending my 30 minute lunch break waiting in line at the steak escape. Storage is minimal we really don't have anywhere to put our stuff. Sheesh, a extreme minority of TSA employees are caught stealing and suddenly we all are thieves. Yes I know a extreme minority of people are terrorists.
Funny how in one incident at my checkpoint one of my co-workers stopped a theft but that never got any recognition at all. He noticed another airport employee quickly look around then snatch something off the table and right afterwards a female PAX said her necklace was missing. The screener notified a LEO who happened to be nearby and he went down and caught her. When they rolled back the security tape it was obvious she was the thief and the PAX got her necklace back. But this situation and many other good events with the TSA never get any media coverage at all. All you hear is the bad.

Spiff Nov 13, 2004 10:15 pm


Originally Posted by Decomposing Screener
Sheesh, a extreme minority of TSA employees are caught stealing and suddenly we all are thieves. Yes I know a extreme minority of people are terrorists.

You've summed it up nicely. Sorry, nothing personal.

FliesWay2Much Nov 15, 2004 8:46 am


Originally Posted by Decomposing Screener
So would all this mean I couldn't bring my lunch to work anymore then? I don't much relish the thought of buying food at airport prices everyday or spending my 30 minute lunch break waiting in line at the steak escape. Storage is minimal we really don't have anywhere to put our stuff. Sheesh, a extreme minority of TSA employees are caught stealing and suddenly we all are thieves. Yes I know a extreme minority of people are terrorists.
Funny how in one incident at my checkpoint one of my co-workers stopped a theft but that never got any recognition at all. He noticed another airport employee quickly look around then snatch something off the table and right afterwards a female PAX said her necklace was missing. The screener notified a LEO who happened to be nearby and he went down and caught her. When they rolled back the security tape it was obvious she was the thief and the PAX got her necklace back. But this situation and many other good events with the TSA never get any media coverage at all. All you hear is the bad.

It's a matter of how much the TSA cares about public image. If I were the good admiral, I would want a workforce beyond reproach. If that meant doing everything I could do to assure the public that screeners weren't stealing from passengers, I would take the extraordinary measures described above. However, I don't believe this is in the admiral's Top Ten. (I'm not sure what is...)

There's one reality about the press -- They aren't in business to report good news. To paraphrase what I once heard from a friend in the DoD public affairs world: He told me about a conversation he once had with an editor of a prominent newspaper who regularly printed bad news stories about the Pentagon. My friend called the editor to tell him that a major acquisition program had just been delivered way under cost and ahead of schedule and offered to send him the details for an article. The editor's reply: "If you want to publish good news in my newspaper, take out an ad."

Perhaps your FSD needs to reach out to the local newspapers and electronic media in your area and build a positive relationship?

TSASuper Nov 15, 2004 9:23 am


Originally Posted by FliesWay2Much
There's one reality about the press -- They aren't in business to report good news. To paraphrase what I once heard from a friend in the DoD public affairs world: He told me about a conversation he once had with an editor of a prominent newspaper who regularly printed bad news stories about the Pentagon. My friend called the editor to tell him that a major acquisition program had just been delivered way under cost and ahead of schedule and offered to send him the details for an article. The editor's reply: "If you want to publish good news in my newspaper, take out an ad."

I have to agree with you on this one. Unfortunately, the media will never say anything positive about TSA. The only place where I have seen positive stuff along with negative stuff ever printed together is in our newsletters. You can have a screener successfully resuscitate an elderly man who just had a heart attack and no one will ever know. But let the same screener pat down some guy's hip when it alarms and the passenger is uncomfortable about it, and every sarcastic newspaper editor in town will publish something about how we need retraining on materials used in manufacturing jeans so we'll stop patting down the hips when the metal rivets alarm. That's just the way it is. According to the media, no matter how good we perform or how many good services we provide, both in or out of the checkpoint, the public will only about how we destroy people's lives through screening.

FliesWay2Much Nov 15, 2004 9:33 am


The only place where I have seen positive stuff along with negative stuff ever printed together is in our newsletters.
There's no reason I can think of why your FSD couldn't send copies of your newsletters to your local media outlets. I'm assuming you assume these newsletters are taken home, so you don't publish any SSI or FOUO stuff in there. Or, he/she could extract articles of interest and publish a media relations newsletter?

When you get a minute, check out any of the military service's web sites, such as www.af.mil/news. There's all sorts of good news stories in it, and the site is in the public domain.

TSAMGR Nov 15, 2004 9:59 am


Originally Posted by TSASuper
I have to agree with you on this one. Unfortunately, the media will never say anything positive about TSA. The only place where I have seen positive stuff along with negative stuff ever printed together is in our newsletters. You can have a screener successfully resuscitate an elderly man who just had a heart attack and no one will ever know. But let the same screener pat down some guy's hip when it alarms and the passenger is uncomfortable about it, and every sarcastic newspaper editor in town will publish something about how we need retraining on materials used in manufacturing jeans so we'll stop patting down the hips when the metal rivets alarm. That's just the way it is. According to the media, no matter how good we perform or how many good services we provide, both in or out of the checkpoint, the public will only about how we destroy people's lives through screening.

We had three screeners (EMTs & CPR certified) resuscitate a passenger (who went home a week later) and the press was notified. The reporters questions were about how that affected the screening process, did it create a line because the screeners weren't screening and cause people to miss their flights.

TSAMGR Nov 15, 2004 10:02 am


Originally Posted by FliesWay2Much
There's no reason I can think of why your FSD couldn't send copies of your newsletters to your local media outlets. I'm assuming you assume these newsletters are taken home, so you don't publish any SSI or FOUO stuff in there. Or, he/she could extract articles of interest and publish a media relations newsletter?

When you get a minute, check out any of the military service's web sites, such as www.af.mil/news. There's all sorts of good news stories in it, and the site is in the public domain.

Good idea. Maybe you want to make your suggestion to the TSA Contact Center at 1-866-289-9673.

We do send our newsletters to the locals.

TSASuper Nov 15, 2004 2:13 pm


Originally Posted by TSAMGR
We had three screeners (EMTs & CPR certified) resuscitate a passenger (who went home a week later) and the press was notified. The reporters questions were about how that affected the screening process, did it create a line because the screeners weren't screening and cause people to miss their flights.

Exactly. According to the media, and the FF posters here, TSA can not do anything right.

TSAMGR Nov 15, 2004 2:17 pm


Originally Posted by TSASuper
Exactly. According to the media, and the FF posters here, TSA can not do anything right.

Prejudicial emotionalism :rolleyes:

GradGirl Nov 15, 2004 3:41 pm


Originally Posted by TSASuper
Exactly. According to the media, and the FF posters here, TSA can not do anything right.

I am an FF poster, so let me tell you something the TSA does right, seriously. TSA screeners are much more courteous to passengers than the private screeners were. The private screeners were often surly, unresponsive, or simply not fluent in English. None of these is a problem with TSA screeners. TSA screeners seem to be fairly well trained in appropriate ways to say things to passengers. This was a major improvement in the changeover.

TSAMGR Nov 15, 2004 5:27 pm


Originally Posted by GradGirl
I am an FF poster, so let me tell you something the TSA does right, seriously. TSA screeners are much more courteous to passengers than the private screeners were. The private screeners were often surly, unresponsive, or simply not fluent in English. None of these is a problem with TSA screeners. TSA screeners seem to be fairly well trained in appropriate ways to say things to passengers. This was a major improvement in the changeover.

Double checking to make sure I am on the right web site. :D

Thanks Girl.

Decomposing Screener Nov 15, 2004 9:23 pm


Originally Posted by Spiff
You've summed it up nicely. Sorry, nothing personal.

Just being proactive if I can use a common FF term. :) It was inevitable that someone would have said "you treat everyone like a terrorist even through they are a extreme minority"

Sending copies of our newsletters to papers won't do any good if they won't print it. As others have already said bad news it what sells so that is what they print. I suppose we could try and publish our own newspaper and set up the racks right next to USA today. I don't know how many people would buy it though.

FliesWay2Much Nov 15, 2004 9:29 pm

It would seem as if the upcoming ABC news report on baggage theft would be a golden opportunity for the TSA to attempt to "set the record straight" or to at least tell its side of the story in front of a national TV audience.


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