CBP overstay email
Jan 20, 2020, 11:39 am
#31
Join Date: May 2006
Location: PMD
Programs: UA*G, NW, AA-G. WR-P, HH-G, IHG-S, ALL. TT-GE.
Posts: 2,907
The USA and Canada now exchange data at the land border. Enter one and the other side will know you exited. However, you can still go through the turnstile to Mexico without a record (maybe until they have a need to dig out some tapes).
Jan 20, 2020, 11:45 am
#32
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Don't overcomplicate things. There are very specific instructions on the CBP I-94 website for what to do if you believe that CBP has incorrect or missing information. The starting point is a phone call although you may pursue one of the written options. Asking BA or writing to the Embassy are the wrong places. As today is a US holiday, you can expect tomorrow to be busy, but I would just make the call, place the phone on mute/speaker & multitask while you progress through the wait:
You can contact DHS Traveler Redress Inquiry Program (DHS TRIP) at http://www.dhs.gov/trip.
Or, by mail at the following address:
DHS Traveler Redress Inquiry Program (TRIP)
601 South 12th Street, TSA-901
Arlington, VA 22202
- You can contact the CBP Traveler Communications Center at (202) 325-5120.
- You can formally write to the Department of Homeland Security's Travel Redress Inquiry Program (DHS TRIP). DHS TRIP is a single point of contact for individuals who have inquiries or seek resolution regarding difficulties they experienced during their travel screening at transportation hubs, like airports and train stations, or crossing U.S. borders, including: denied or delayed airline boarding, denied or delayed entry into and exit from the United States at a port of entry or border checkpoint continuously referred to additional (secondary) screening.
You can contact DHS Traveler Redress Inquiry Program (DHS TRIP) at http://www.dhs.gov/trip.
Or, by mail at the following address:
DHS Traveler Redress Inquiry Program (TRIP)
601 South 12th Street, TSA-901
Arlington, VA 22202
Jan 20, 2020, 1:12 pm
#33
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,610
I had a quick wriggle around in there, from where I am here in rural Haute Savoie (France). Everything seems to be in order with my last entry in 2017. Probably will get a bunch of men in black coming round here at three o'clock in the morning!
Jan 20, 2020, 3:49 pm
#34
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,369
I wonder how probative a boarding pass is on its own though. For example, I can have one on my phone or printed at home, having checked in online. But neither actually means that I boarded the plane. The BP would have to be cross checked against an airline’s passenger manifest.
Jan 20, 2020, 5:23 pm
#35
Join Date: Jan 2007
Programs: No single airline or hotel chain is of much use to me anymore.
Posts: 3,278
Their records are terrible. The system says my wife has an overstay in 1997 (she doesn't), but once we did a FOIA request and saw the records, they were a MESS. Several travels TO the US, where she wasn't recorded leaving, and a couple FROM the US where she wasn't registered entering. The later records are better, but the ones from the mid 00s are a shambles (even from "reputable" airports, such as LAX, SEA etc).
Jan 20, 2020, 7:13 pm
#37
Join Date: Jul 2017
Location: Outside of Cleveland Ohio
Programs: UA *G. DL ̶G̶O̶L̶D̶ Member, Hilton/SPG Gold, Hertz PC
Posts: 362
Perhaps Dublin would be an easier option short of returning to the US since they have CBP and a pre-clearance facility there. Obviously best to sort it out w/o extra travel of course.
Jan 20, 2020, 7:24 pm
#38
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
There should be no need of traveling to DUB, the US, visiting the Embassy or anywhere. The specific instructions from CBP provide the means to fix this and it will be very surprising if that does no happen with a quick (or not so quick on the day after a holiday) phone call.
Jan 21, 2020, 12:58 am
#39
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,506
The website doesn’t list airport codes - it’s CBP’s reference that port. I assume you are referring to seeing VCV - that’s not Victorville airport, that’s Vancouver Canada airport.
Jan 21, 2020, 1:43 am
#40
Join Date: Oct 2019
Location: clue is in the nym
Programs: BA Gold, TP Gold, VS Gold, Hilton Diamond, IHG Diamond, Hyatt Globalist, Marriott Platinum
Posts: 826
VCV is a 'foreign trade zone' apparently, which can, if I understand correctly, be used as a (virtual) port of entry for goods and freight which affords certain tax and import/export tariff advantages to US businesses. Thus if the flight included qualifying goods the i94 record for each passenger might record VCV as the first Port of Entry in order to register the tariff advantages for the owners of the cargo onboard even though the actual flight never goes anywhere near the place and nobody ever gets off there.
Mind, this is all speculative but it might explain the 'ghost' journeys in peoples records?
Jan 21, 2020, 1:58 am
#41
Join Date: Oct 2019
Location: clue is in the nym
Programs: BA Gold, TP Gold, VS Gold, Hilton Diamond, IHG Diamond, Hyatt Globalist, Marriott Platinum
Posts: 826
I know that the US sees a lot of (often imaginary) benefit in being completely out of step with the rest of the world on standards etc. but not to use the standard IATA or ICAO codes for something that by definition is 'international' (i.e. cross-border entry and exit) seems perverse in the extreme!
Jan 21, 2020, 2:24 am
#42
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
Special tip: Anyone Global Entry and not USA/Canadian is advised to get their passport stamped on initial arrival into the USA, otherwise if you subsequently come back into the USA from Canada the whole thing looks a mess. So for example you visit NYC or Buffalo, you go over the bridge at Niagara Falls, have some Tim Hortons, come back to Buffalo / NYC. When you arrive back in the USA the port agents there cannot see your initial GE entrance to the USA (different system, GE and ESTA isn't for land borders) but they can see your Canada stamp. So ask for a stamp when you get to the USA first time around and explain you are leaving by a land border. When you come back into the USA the previous and still valid stamp removes any issues.
I have done this about a dozen times in the last two years, and the first time coming back int the US from Canada at Lewiston the CBP officer was completely confused when I explained I had landed in New York three days earlier, but that GE doesn't include any interaction with anybody. Had a nice chat with the folks inside and was on my way about ten minutes later.
My solution to this is to take a photo of the GE receipt to show at the land crossing, along with a quick explanation. Has worked all other times except once, when I again had the pleasure of a two minute chat indoors.
Jan 21, 2020, 2:03 pm
#43
Original Poster
Join Date: May 2003
Location: SW18, UK
Programs: Mucci Diamond Hairbrush. And Nouveau Bronze
Posts: 1,388
A partial postscript. After a bit of a wait on the phone I spoke to a very helpful lady. She directed me to https://help.cbp.gov/s/questions.
Select Traveller Compliance I-94 and 10 day notification email from the drop down, and you have the opportunity to send a detailed explanation and to upload docs.
A request to BA for the manifest resulted in a pro-forma saying that could take up to 28 days. So for now I have submitted my passport (although as I have not left the UK since returning from NY, that will be of limited use), my e-boarding pass from my phone, and a credit card statement showing spend in NY over the days I was there and then solid retail spend in London. Plus I have offered to submit the manifest if and when I get it.
Now it's a case of wait and see.
Select Traveller Compliance I-94 and 10 day notification email from the drop down, and you have the opportunity to send a detailed explanation and to upload docs.
A request to BA for the manifest resulted in a pro-forma saying that could take up to 28 days. So for now I have submitted my passport (although as I have not left the UK since returning from NY, that will be of limited use), my e-boarding pass from my phone, and a credit card statement showing spend in NY over the days I was there and then solid retail spend in London. Plus I have offered to submit the manifest if and when I get it.
Now it's a case of wait and see.
Last edited by TWA884; Jan 21, 2020 at 4:38 pm Reason: Fix broken link
Jan 21, 2020, 3:43 pm
#44
Join Date: Jan 2007
Programs: No single airline or hotel chain is of much use to me anymore.
Posts: 3,278
Jan 21, 2020, 3:50 pm
#45
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
A partial postscript. After a bit of a wait on the phone I spoke to a very helpful lady. She directed me to https://help.cbp.gov/s/questions.
Select Traveller Compliance I-94 and 10 day notification email from the drop down, and you have the opportunity to send a detailed explanation and to upload docs.
A request to BA for the manifest resulted in a pro-forma saying that could take up to 28 days. So for now I have submitted my passport (although as I have not left the UK since returning from NY, that will be of limited use), my e-boarding pass from my phone, and a credit card statement showing spend in NY over the days I was there and then solid retail spend in London. Plus I have offered to submit the manifest if and when I get it.
Now it's a case of wait and see.
Select Traveller Compliance I-94 and 10 day notification email from the drop down, and you have the opportunity to send a detailed explanation and to upload docs.
A request to BA for the manifest resulted in a pro-forma saying that could take up to 28 days. So for now I have submitted my passport (although as I have not left the UK since returning from NY, that will be of limited use), my e-boarding pass from my phone, and a credit card statement showing spend in NY over the days I was there and then solid retail spend in London. Plus I have offered to submit the manifest if and when I get it.
Now it's a case of wait and see.
Don't forget that CBP has the manifest directly from BA and can check that directly rather than having you ask BA to supply it you and then having you submit it to CBP.
Last edited by TWA884; Jan 21, 2020 at 4:40 pm Reason: Fix broken link in quoted post