Restricted exits at DFW Terminals after 9 PM and related issues
Feb 15, 2012, 6:41 pm
#1
Original Poster
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,230
Restricted exits at DFW Terminals after 9 PM and related issues
How hard would it be for American and or DFW to post signs at all exits to where the nearest open exit is after 9pm at night?
Is seems like it's a big joke at the airport. We come in at 10:30, closest exit is closed, no sign other than saying it's closed. Security entrance is closed. We make the mistake of going from C7 to C14 when finally there is sign saying the next open exit is C21.
Why do we have to guess which way to go, why didn't the other 3-4 exits we pass have a sign saying nearest exit is C-4.
Am I the only one this bugs? I don't get in this late regularly enough to know which of the 20 exits to the terminal are not closed.
Is seems like it's a big joke at the airport. We come in at 10:30, closest exit is closed, no sign other than saying it's closed. Security entrance is closed. We make the mistake of going from C7 to C14 when finally there is sign saying the next open exit is C21.
Why do we have to guess which way to go, why didn't the other 3-4 exits we pass have a sign saying nearest exit is C-4.
Am I the only one this bugs? I don't get in this late regularly enough to know which of the 20 exits to the terminal are not closed.
Feb 16, 2012, 3:55 pm
#6
Join Date: Jun 2005
Location: AUS
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Posts: 6,975
Several exits from A are closed all day, not just late in the evening. What makes it especially frustrating is that the overhead signage still directs you to them.
Feb 16, 2012, 4:56 pm
#8
FlyerTalk Evangelist
Join Date: Jan 2002
Location: west of DFW airport
Programs: AA LT Gold 1.9 MM flying my way to LT PLAT
Posts: 11,074
This is a problem when I'm being picked up or am having to make a trek to my own car. I am not comfortable with it.
However, when I am using the Airport Valet Service (their logo is the funny yellow plane), they know which exits are open. Their employees always meet me at baggage claim when I have checked bags which is 99% of the time.
972-313-2500.
I've given up self parking or being fetched by others.
However, when I am using the Airport Valet Service (their logo is the funny yellow plane), they know which exits are open. Their employees always meet me at baggage claim when I have checked bags which is 99% of the time.
972-313-2500.
I've given up self parking or being fetched by others.
Last edited by oldpenny16; Feb 17, 2012 at 10:10 am
Feb 16, 2012, 8:43 pm
#9
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
This is a serious e-mail to AA CR! Personal safety is an issue, and you'd think with all the pink ribbon hoopla they wrap themselves in they might be a tad more aware (though the personal safety issue could apply to men as well).
This is a problem when I'm being picked up or am having to make a trek to my own car. I am not comfortable with it.
However, when I am using the Airport Valet Service (their logo is the funny yellow plane), they know which exits are open. Their employees always meet me at baggage claim when I have checked bags which is 99% of the time.
972-313-2500.
I've given up self parking or being fetched by others.
However, when I am using the Airport Valet Service (their logo is the funny yellow plane), they know which exits are open. Their employees always meet me at baggage claim when I have checked bags which is 99% of the time.
972-313-2500.
I've given up self parking or being fetched by others.
Feb 16, 2012, 10:07 pm
#10
Original Poster
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,230
Update:
1. Received quick response from DFW customer service saying e-mail being forwarded to the terminal manager.
2. About an hour later received e-mail from terminal manager saying he would be looking into the issue and wanted to improve the customer experience.
1. Received quick response from DFW customer service saying e-mail being forwarded to the terminal manager.
2. About an hour later received e-mail from terminal manager saying he would be looking into the issue and wanted to improve the customer experience.
Feb 16, 2012, 10:33 pm
#11
Join Date: Jul 2010
Location: Dallas
Programs: A lowly AA Ruby
Posts: 51
I too, seem to fight this every time I arrive back in DFW after 7 pm or so. Completely ridiculous they decide to close all of the exits off. I have written into AA CR a couple of times with a canned response saying it will be forwarded to airport management.
Feb 17, 2012, 9:51 am
#13
FlyerTalk Evangelist
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Location: west of DFW airport
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Why am I worried about my personal safety when having to walk a very ong way from the actual exit to my car? Really?
Walking out alone is bad enough but having to hike a long way back to the area where my car was parked is far from pleasant. That is a big part of why I pay extra to use the airport valet service with the yellow plane logo. Called The Airport Valet. (972) 313-2500.
Feb 17, 2012, 10:03 am
#14
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,316
Also, there are several "emergency" exits in all the DFW terminals.
Feb 17, 2012, 10:12 am
#15
FlyerTalk Evangelist
Join Date: Jan 2002
Location: west of DFW airport
Programs: AA LT Gold 1.9 MM flying my way to LT PLAT
Posts: 11,074
When you fly often enough you learn the likely arrival gates of your standard flights. Most of the time it works out.