Everybody Gets a Back Rub Day and the NBS Nexus Again!
#1
Original Poster
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
Everybody Gets a Back Rub Day and the NBS Nexus Again!
Well, folks this is a new one on me. Every Pax through the WTMD was told to turn toward the xray machine and the TSO then ran his hands down from the shoulders down the middle of the back ending just above the waist.
I was through and done before I realized that I watched this process on at least 12 Pax, plus me, and the TSO was still wearing the same gloves. Oh, well, so much for good sanitation.
This was after the TDC refused my Never Before Seen Nexus, no supervisor could be found, and I was asked at least five times "This is the last time I am going to ask you this, will you show me a driver's license?" To which I replied every time "The Nexus is an accepted form of ID according to your regulations." He finally went to the book, found it in about 3 minutes, and then apologized. He said that he had never seen a Nexus and that they needed to get the word out. I told him he is the third one I have had to train at this airport.
Eventually everyone will know if I keep this up. Can I bill the TSA a training fee?
I was through and done before I realized that I watched this process on at least 12 Pax, plus me, and the TSO was still wearing the same gloves. Oh, well, so much for good sanitation.
This was after the TDC refused my Never Before Seen Nexus, no supervisor could be found, and I was asked at least five times "This is the last time I am going to ask you this, will you show me a driver's license?" To which I replied every time "The Nexus is an accepted form of ID according to your regulations." He finally went to the book, found it in about 3 minutes, and then apologized. He said that he had never seen a Nexus and that they needed to get the word out. I told him he is the third one I have had to train at this airport.
Eventually everyone will know if I keep this up. Can I bill the TSA a training fee?
Last edited by InkUnderNails; Sep 13, 2010 at 5:50 am Reason: spelling and clarification
#2
Join Date: Nov 2009
Posts: 464
Well, folks this is a new one on me. Every Pax through the WTMD was told to turn toward the xray machine and the TSO then ran his hands down from the shoulders down the middle of the back ending just above the waist.
I was though and done before I realized that I watched this process on at least 12 Pax, plus me, and the TSO was still wearing the same gloves. Oh, well, so much for good sanitation.
This was after the TDC refused my Never Before Seen Nexus, no supervisor could be found, and I was asked at least five times "This is the last time I am going to ask you this, will you show me a driver's license?" To which I replied every time "The Nexus is an accepted form of ID according to your regulations." He finally went to the book, found it in about 3 minutes, and then apologized. He said that he had never seen a Nexus and that they needed to get the word out. I told him he is the third one I have had to train at this airport. Eventually everyone will know. Can I bill the TSA a training fee?
I was though and done before I realized that I watched this process on at least 12 Pax, plus me, and the TSO was still wearing the same gloves. Oh, well, so much for good sanitation.
This was after the TDC refused my Never Before Seen Nexus, no supervisor could be found, and I was asked at least five times "This is the last time I am going to ask you this, will you show me a driver's license?" To which I replied every time "The Nexus is an accepted form of ID according to your regulations." He finally went to the book, found it in about 3 minutes, and then apologized. He said that he had never seen a Nexus and that they needed to get the word out. I told him he is the third one I have had to train at this airport. Eventually everyone will know. Can I bill the TSA a training fee?
"Thank Gods, you were being rather annoying"
#3
FlyerTalk Evangelist
Join Date: Mar 2008
Location: DFW
Posts: 28,010
Well, folks this is a new one on me. Every Pax through the WTMD was told to turn toward the xray machine and the TSO then ran his hands down from the shoulders down the middle of the back ending just above the waist.
I was through and done before I realized that I watched this process on at least 12 Pax, plus me, and the TSO was still wearing the same gloves. Oh, well, so much for good sanitation.
This was after the TDC refused my Never Before Seen Nexus, no supervisor could be found, and I was asked at least five times "This is the last time I am going to ask you this, will you show me a driver's license?" To which I replied every time "The Nexus is an accepted form of ID according to your regulations." He finally went to the book, found it in about 3 minutes, and then apologized. He said that he had never seen a Nexus and that they needed to get the word out. I told him he is the third one I have had to train at this airport.
Eventually everyone will know if I keep this up. Can I bill the TSA a training fee?
I was through and done before I realized that I watched this process on at least 12 Pax, plus me, and the TSO was still wearing the same gloves. Oh, well, so much for good sanitation.
This was after the TDC refused my Never Before Seen Nexus, no supervisor could be found, and I was asked at least five times "This is the last time I am going to ask you this, will you show me a driver's license?" To which I replied every time "The Nexus is an accepted form of ID according to your regulations." He finally went to the book, found it in about 3 minutes, and then apologized. He said that he had never seen a Nexus and that they needed to get the word out. I told him he is the third one I have had to train at this airport.
Eventually everyone will know if I keep this up. Can I bill the TSA a training fee?
Seems TSA training and employee management is at fault.
The responsible TSA managers should be fired for signing off that an employee is qualified when that is obviously not the case.
#4
FlyerTalk Evangelist
Join Date: Dec 2004
Location: MSP
Programs: Fallen Plats, ex-WN CP, DYKWIW; still a Hilton Diamond & Club Cholula™ R.I.P. Super Plats
Posts: 25,415
How could this TSA Travel Document Checker be qualified to man that position if they do not know which ID's are on the TSA list?
Seems TSA training and employee management is at fault.
The responsible TSA managers should be fired for signing off that an employee is qualified when that is obviously not the case.
Seems TSA training and employee management is at fault.
The responsible TSA managers should be fired for signing off that an employee is qualified when that is obviously not the case.
#6
Join Date: Jul 2007
Location: HOU
Posts: 459
I believe that a training contract would require going through the competitive bidding process. Maybe if you got a certain Chertoff clan member to "sponsor" you, you might be able to overcome some of the hurdles.
#7
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 57,946
File 2 complaints, one for the document checker workfare worker and one for being groped with no probable cause. 1-866-289-9673. (TSA complaint line)
#8
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,558
What an idiot. I wonder how many people have taken his threat seriously, and have been unable to use NEXUS, pp card, etc..
As far as the groping, what the hell?
As far as the groping, what the hell?
#9
Join Date: Apr 2009
Location: Phoenix, AZ
Programs: SW Rapid Rewards, Hilton Honors, Marriott, Avis First
Posts: 4,831
Clearly, you don't understand.
(Please choose one from below as a response.)
1. There are so many IDs, we can't be expected to know them all (much less accept them).
2. Don't you have a Drivers License? Everyone has a Drivers License.
3. We are a young agency. These things take time. So, until we all know what a NEXUS card is, you need to produce something else, like a Passport Card.
4. Sorry, we don't accept the NEXUS card.
5. Sorry, we don't accept the Passport Card.
6. They haven't started that program yet.
7. Don't you have a Passport? Everyone has a Passport.
8. The TSA website is out of date.
9. The SOP is out of date.
10. We're going to have to give you a secondary and search your bag.
(Please choose one from below as a response.)
1. There are so many IDs, we can't be expected to know them all (much less accept them).
2. Don't you have a Drivers License? Everyone has a Drivers License.
3. We are a young agency. These things take time. So, until we all know what a NEXUS card is, you need to produce something else, like a Passport Card.
4. Sorry, we don't accept the NEXUS card.
5. Sorry, we don't accept the Passport Card.
6. They haven't started that program yet.
7. Don't you have a Passport? Everyone has a Passport.
8. The TSA website is out of date.
9. The SOP is out of date.
10. We're going to have to give you a secondary and search your bag.
#10
Join Date: Jun 2009
Posts: 270
Clearly, you don't understand.
(Please choose one from below as a response.)
1. There are so many IDs, we can't be expected to know them all (much less accept them).
2. Don't you have a Drivers License? Everyone has a Drivers License.
3. We are a young agency. These things take time. So, until we all know what a NEXUS card is, you need to produce something else, like a Passport Card.
4. Sorry, we don't accept the NEXUS card.
5. Sorry, we don't accept the Passport Card.
6. They haven't started that program yet.
7. Don't you have a Passport? Everyone has a Passport.
8. The TSA website is out of date.
9. The SOP is out of date.
10. We're going to have to give you a secondary and search your bag.
(Please choose one from below as a response.)
1. There are so many IDs, we can't be expected to know them all (much less accept them).
2. Don't you have a Drivers License? Everyone has a Drivers License.
3. We are a young agency. These things take time. So, until we all know what a NEXUS card is, you need to produce something else, like a Passport Card.
4. Sorry, we don't accept the NEXUS card.
5. Sorry, we don't accept the Passport Card.
6. They haven't started that program yet.
7. Don't you have a Passport? Everyone has a Passport.
8. The TSA website is out of date.
9. The SOP is out of date.
10. We're going to have to give you a secondary and search your bag.
You forgot:
11. SENTRI card? Where did you get that ID from, France?
#11
FlyerTalk Evangelist
Join Date: Mar 2008
Location: DFW
Posts: 28,010
http://blog.tsa.gov/2010/08/talk-to-...zing-twic.html
8.20.2010
Talk to TSA Response: Recognizing TWIC Cards and Other Forms of ID at TSA Checkpoints
Didn't Pi$$y say this was going to be fixed?
Leadership in action!
8.20.2010
Talk to TSA Response: Recognizing TWIC Cards and Other Forms of ID at TSA Checkpoints
In reviewing the last few weeks worth of submissions, one issue that came up consistently was the acceptance of different forms of ID at security checkpoints.
Leadership in action!
#12
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,558
http://blog.tsa.gov/2010/08/talk-to-...zing-twic.html
8.20.2010
Talk to TSA Response: Recognizing TWIC Cards and Other Forms of ID at TSA Checkpoints
Didn't Pi$$y say this was going to be fixed?
Leadership in action!
8.20.2010
Talk to TSA Response: Recognizing TWIC Cards and Other Forms of ID at TSA Checkpoints
Didn't Pi$$y say this was going to be fixed?
Leadership in action!
#13
Join Date: Jul 2007
Location: Between IAH and AUS
Programs: DL AA
Posts: 121
http://blog.tsa.gov/2010/08/talk-to-...zing-twic.html
8.20.2010
Talk to TSA Response: Recognizing TWIC Cards and Other Forms of ID at TSA Checkpoints
Didn't Pi$$y say this was going to be fixed?
Leadership in action!
8.20.2010
Talk to TSA Response: Recognizing TWIC Cards and Other Forms of ID at TSA Checkpoints
Didn't Pi$$y say this was going to be fixed?
Leadership in action!
Fixed it for you:Leadership inaction!
#15
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,558