For a few years, we collected wait time data every thirty minutes. I can't answer for SDF as I don't work there. But what happened at the large and small airports that I worked is that we had plenty of staff to collect wait times during slow times. When we received a push, the effort to collect the data pulled an officer away from screening functions at exactly the time we needed them screening passengers. Also during busy times, it was difficult for passengers to find screeners to give the card.

This process could be fixed, but the effort wasn't justified because the data didn't really mean anything anyway.

;)

Or, the AFSD could get off his lard*ss, come out of his (expensively furnished and cosy) office and actually watch what's going on.

with all due respect, it's not my job nor that of any pax to assist in finding ways to track the wait time at various checkpoints throughout the system. it is the company who is running the show's job (in this case the tsa) to make those determinations and fix and/or adjust accordingly. would you expect a bank to ask its clients to help them monitor how long it takes them to wait in line?

sorry but "it ain't my job" and if the tsa needs help, they need to do it themselves and by using their own resources. plane and simple

Disney does it all the time and no one complains.

And if TSA employees treated passengers with the superior level of courtesy and respect that Disney employees treat their "guests", I'm guessing that a lot of TSA complaints would disappear, too.

Since the agent was not trying to produce accurate figures, and since my help was being solicited for a questionable endeavor, and since I should not have to cooperate under the circumstances, and since I should not have to risk the wrath of the agent for disobedience:

When the agent was no longer looking, I might have accidentally dropped the card, not realized what had happened, and therefore never retrieved it.

I might even have stepped on the card, so that the next person in line, who otherwise might be trying to be helpful and to retrieve it for me, would decide to let the matter go.

are you equating banks with disney or the tsa with mickey mouse? ;). but going back to my original point-with all due respect to the tsa, banks and disneyland, it's not my job to assist in making their operations run more efficiently. now if they wanted to give me something in return (free money, a lifetime pass (or at least a free day pass) or a go to the front of the screening line for a year pass [yeah, right :rolleyes:]) or put me on the payroll, that's a different story

and you my friend, get a tootsie-pop as thou hast hitteth the proverbial nail on the head ^

What would happen to a Disney employee the first time he/she was rude to a visitor to Disney properties?

Honesty is not their strong suite.

When I complained about 25+ minute delays at the IAD checkpoints, the response I got was "it couldn't be that long, we looked at the checkpoint surveillance cameras". The first part of that was an outright lie - I timed it on the clocks on the wall behind the TSA screening stations.

Dishonesty runs rampant through the agency. And they don't care.

Ignore their response. File a formal complaint and let the statistics pile up.

I did file a formal complaint. That was the response I got. If I can find the email, I'll post the pertinent part here.

Do you want Mouse Ears today?

Worse; they don't even realise it.

I don't disagree with you that a good AFSD should be actively engaged. Ours is.

However, I don't know why you think data cards aren't helpful. (Provided that the checkpoint supervisor makes it a point to collect the data accurately.)