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Viva Air Peru

Viva Air Peru

Old Sep 26, 17, 6:02 am
  #1  
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Join Date: Jul 2015
Location: Riga, Latvia
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Viva Air Peru

Hello!

Who has used Viva Air Peru? and can provide feedback? Maybe you can give feedback?
kripshis is offline  
Old Sep 26, 17, 11:36 am
  #2  
 
Join Date: Jul 2010
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Sorry, never heard of it. Maybe one of our Peru experts can help.
FrogProf is offline  
Old Sep 26, 17, 12:15 pm
  #3  
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Originally Posted by FrogProf View Post
Sorry, never heard of it. Maybe one of our Peru experts can help.
It began services on 9 May 2017. Website - https://www.vivaair.com/en-pe.
kripshis is offline  
Old Sep 26, 17, 2:18 pm
  #4  
 
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I haven't used them. Looks like they were developed by Irelandia, which also developed Ryanair and Allegiant Air. They seem to be using the same LCC model: cheap (!) fares with lots of fees. From the website, I see that all tickets are non-refundable and that you are charged for checking in, checking bags, and getting a seat assignment.

If you fly with them, I'm interested in hearing how it went.
SJOGuy is offline  
Old Feb 28, 18, 2:30 pm
  #5  
 
Join Date: Feb 2017
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I flew with Viva Peru last month round trip between LIM and CIX. Clearly they are a LCC as pointed out. Their fares were about half the price of LATAM and LCPeru. They offer three ticket classes, the cheapest with only one carry-on, the middle having a carry-on, one checked bag and expedited check-in. The most expensive had two checked bags I believe, no cost to pick a seat and no charge to print boarding pass out at airport (for cheaper options, you have to print at home or they charge you ~$30 at the airport!!). Some friends said they are very strict about size dimensions and weight of bags, but they never checked mine closely. Overall we had a great experience-on time departures and arrivals, planes were about half full. No free drinks or snacks. On CIX-LIM flight, they packed everyone at the front and back of plane for weight balancing issues I assume. We overheard other passengers saying they had flights cancelled, so maybe we just got lucky. As with all LCCs, be sure to read the rules and regulations carefully online to avoid surprises.
gandalf29 is offline  
Old Mar 7, 18, 9:28 am
  #6  
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Viva Air Peru started with 2 airplanes on may 9, 2017. The beginning was complicated, since in late may there were several cancelled flights, specially to Arequipa, Iquitos and Tarapoto (between may 20 to 26). According to Tnews website, one of the planes was out of order and stayed in Iquitos, at least 4 days (I think it was more time but couldn't find the new confirming it). And one plane is 50% of its fleet. They were waiting for the replacement coming from abroad. Didn't they have a right stock of replacements???

According to (spanish) Wikipedia now they have 3 airplanes. It's still not enough in my opinion, and the risk of delays and cancellation could still be there. Actually friends of mine had cancelled and changed flights (during late 2017) and Viva Air rewarded them with addtional free flights, though actually that is not the point if we talk about quality of service.

AVIÓN DE VIVA AIR SIGUE EN IQUITOS INOPERATIVO DESDE EL SÁBADO A LA ESPERA DE REPUESTO | T News
Villavic is offline  
Old May 24, 18, 6:01 am
  #7  
 
Join Date: May 2018
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Flight cancelled without refund

TLDR: Flight got cancelled and we didn't get our money back because they put us on a new flight without telling us.

We booked a flight from Cusco to Lima. First they would let us check-in because the check-in counter was "closed". But it was over 70 minutes before the flight so they eventually checked us in. Very strange and stressful.

No gate was ever announced, and the scheduled departure time went by and still nobody knew what was happening.

After a while a guy from the airport starting letting people through a side door. But that door just ended up at the baggage belt. Apparently the flight had been cancelled. They just never ended up telling the passengers.

Back at the check-in desk it was an absolute mess and they didn't really help. We were told to call the support number to get our money back. But the number is a dead end, after dialing and selecting "English" and "Refund" the call is simply disconnected.

The support email employees did get back to us. They told us we could only get a partial refund because we didn't board the rescheduled flight. We explained we did not even known about a rescheduled flight and that the check-in employees said we could get our money back. But they keep hanging on to the story that we accepted a new flight!

So it was a pretty nasty experience. And I'm pretty sure taking money and not refunding our money after not providing a service by claiming we took another flight is fraud.

As it stands now we're going through the PayPal claim process. But I doubt we'll get our money back.

P.S.: If you want some more (disgruntled) reviews. Look up VivaColumbia on tripadvisor. There seems to be no page for VivaAir Peru, instead the VivaColumbia business seems to be used or the entire continent.

Last edited by RuurdM; May 24, 18 at 6:39 am
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Old May 24, 19, 4:10 pm
  #8  
 
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I flew LIM-AQP-LIM last month on Viva Air Peru. They are very picky about luggage weight, and would have charged me for being one kilo over, but I popped my bag open and threw a couple things into my backpack. Gandalf29 is exaggerating Viva fees, but only slightly; printing out a boarding pass at the airport is only $22. For unpleasantness and pickiness over their fees, I rate them at the level of Spirit but better than Norwegian.
atLAS, aLAS is offline  
Old Jun 12, 19, 9:40 am
  #9  
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Originally Posted by Villavic View Post
According to (spanish) Wikipedia now they have 3 airplanes. It's still not enough in my opinion, and the risk of delays and cancellation could still be there.
I just read a May article the peruvian fleet is 5 airplanes (12 in Colombia).

Last edited by NewbieRunner; Oct 22, 19 at 8:58 am Reason: Fix quote tag
Villavic is offline  
Old Oct 22, 19, 8:25 am
  #10  
 
Join Date: Aug 2019
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Good price if you go with little luggage, but if you exceed the weight allowed, the charge is very high.
Jhoan Sosa Flores is offline  

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