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LIM car rental...again... caution with AVIS

LIM car rental...again... caution with AVIS

Old Jan 7, 14, 8:17 pm
  #1  
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Join Date: Nov 2003
Location: Tucson, AZ, USA. UA 1K, reluctant but * best in class * DL FO/MM. Former BA jumpseat rider and scourge of Dilbertian management and apologists. As LX might - and do - say: "....an experienced frequent flyer of international airlines"
Posts: 3,386
LIM car rental...again... caution with AVIS

Avis this time.

Booked via UA.COM. Not all good. They didn't initially honor the specified rate. They levied an insurance surcharge (partial collision damage waiver, which is next to useless as it doesn't substitute for quality CC coverage anyway and will simply be used by CC insurer to reduce the deductible).

Then the CSR told me "the system is down, so I can't see your discount code." Maybe true, but altogether not convincing...I was told, when you return, we will provide a "10 or 15%" discount that would approximate the original rate...none of this actually appeared on the manual-issue contract.

In the end I was charged about $8 more than the reservation had originally stated - this might not be too bad, but I did spend some time politely querying why the extra charge, why there was no record of the rate I showed them on my documentation etc. This was designed to establish I wasn't going to be a pushover for any shenanigans.

Be sure to examine and document any dings in the car! I arrived in the middle of the night - as those flying gringo airlines invariably do here - and luckily my rental agent did document all the defects, including ones smaller than the "quarter" standard that most US companies use for actionable damage. I didn't even see these, because of darkness and fatigue.

On return this morning, the agent said "It's a good thing that you have this [scratch on rear door] documented..." Looking to collect! I pointedly took a set of pictures of the vehicle from all sides in front of the agent before I went into the terminal.

Access - not only to AVIS, but all franchises onsite at Chavez - requires requesting security permission to enter the secure Arrivals area, just in front of baggage claim and customs. This is not immediately obvious, although at least the AVIS agent explained this.

Return took almost an hour - be warned if you show up without OLCI and are less than 2 hours from departure.

The service was not impolite and in the end, the total charge was within a few percent of the original document...... but I got the definite impression of a franchise on the make and looking out for viajeros non experiencias.

My last experience with Budget @ LIM was much better (!)
redtailshark is offline  
Old Jan 7, 14, 9:02 pm
  #2  
 
Join Date: Aug 2013
Location: SFO
Programs: UA 1K, Hilton Gold, Marriott Gold, SPG Gold, Hertz PC
Posts: 211
So you've rented from Hertz, Budget, and Avis. What's next? Thrifty?

Thanks for the info.
BayAreaTraveler is offline  
Old Jan 8, 14, 1:45 pm
  #3  
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Join Date: Nov 2003
Location: Tucson, AZ, USA. UA 1K, reluctant but * best in class * DL FO/MM. Former BA jumpseat rider and scourge of Dilbertian management and apologists. As LX might - and do - say: "....an experienced frequent flyer of international airlines"
Posts: 3,386
Originally Posted by BayAreaTraveler View Post
So you've rented from Hertz, Budget, and Avis. What's next? Thrifty?

Thanks for the info.
You are welcome. I rent from anyone and everyone, everywhere... CLO, OTP, FCO, BCN, LAX, KUL, JHB, FLL, PTY, LHR, SOF, you name it, I test the agencies.

I always like to read details about real car rental experiences. It's not a total waste of time. Also, the response to me from Goldcar @ BCN last year indicates even some rental agencies read FT and social media.

AVIS @ LIM wasn't the worst in history, but it was tedious, stressful and I think unnecessary to be on guard against all these potential gougings.

Things can change rapidly (franchise ownership turnover, or personnel reassignment) but some information is better than none.

I find there is more variation between different locations of a given franchise, than between franchises systematically. I've had excellent service from Dollar and Budget, and Thrifty, and dubious service from AVIS (as above) and Hertz, as well as vice versa.

The disappointing thing is how vigilant a traveler must be, against all kinds of scams or sharp practices in the car rental business. Airlines may get a bad rep but in terms of conformance to published rates/specs I receive better service from even the best in class airline than from most car rental agencies.
redtailshark is offline  
Old Jan 9, 14, 1:56 pm
  #4  
Ambassador: Peru
 
Join Date: Jan 2010
Location: LIM Peru
Programs: LanPass Premium, AA (former gold), MileagePlus Silver
Posts: 712
I have rented in Localiza, 3 years ago, and it was a good service. But the agency is in Miraflores, not within the airport, as I remember.

http://www.localiza.com/reservas/res...x?CodPais=0051
Villavic is offline  

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