Is Aeromexico still fighting chargebacks?
Jan 14, 2021, 1:13 am
#1
Original Poster
Join Date: Jan 2021
Posts: 95
Is Aeromexico still fighting chargebacks?
Hi there. Like many people in this forum, I've been affected by a typical Aeromexico Cancellation (TM), lured by attractive prices followed by a cancellation on their end. Customer Service was totally useless, only offering refunds in 12+ months.
I raised a chargeback more than 2 months ago, but my bank is still investigating and the credit is not definitive yet. I'm curious to hear your experiences on this, particularly on whether AM fights harder if the ticket was purchased before the bankruptcy was declared??
Bonus points: If my bank refuses to honor the chargeback, can I complain directly to Visa?
Any insight and experiences would be very welcome. Best.
I raised a chargeback more than 2 months ago, but my bank is still investigating and the credit is not definitive yet. I'm curious to hear your experiences on this, particularly on whether AM fights harder if the ticket was purchased before the bankruptcy was declared??
Bonus points: If my bank refuses to honor the chargeback, can I complain directly to Visa?
Any insight and experiences would be very welcome. Best.
Jan 14, 2021, 2:45 am
#2
Join Date: May 2015
Location: RBA / TBS
Programs: AF Gold / Accor Gold / Hilton Diamond / TP Silver / A3 Gold
Posts: 2,746
Hi
there are couple of threads about similar topic in this section of the forum , so please take a look (i know some are not about refunds but i want to show you who you are dealing with)
.
Forced overnight layover by Aeromexico. No offer of hotel and refused to protect onto
AMS - MEX, (AM26) HELP, please..
Aeromexico - How do I get them to refund ticket for cancelled flight
Aeromexico refuses to refund, any guidance?
AeroMexico 1/15/2021 deadline to file proof of claim for refund
Aeromexico online ticket change
.
About AM (or any other airline in general) , here are my 2 cents i keep repeating since beginning of pandemic = with current situation and lack of flexibility from the airline in case of problem, i would not recommend anyone to book tickets with AM further than 30 days before departure
if i remember correctly , you could ask for vouchers and then reuse it later . For rebooking , it should be possible , but they will probably ask you to pay the difference in case new price is higher
there are couple of threads about similar topic in this section of the forum , so please take a look (i know some are not about refunds but i want to show you who you are dealing with)
.
Forced overnight layover by Aeromexico. No offer of hotel and refused to protect onto
AMS - MEX, (AM26) HELP, please..
Aeromexico - How do I get them to refund ticket for cancelled flight
Aeromexico refuses to refund, any guidance?
AeroMexico 1/15/2021 deadline to file proof of claim for refund
Aeromexico online ticket change
.
About AM (or any other airline in general) , here are my 2 cents i keep repeating since beginning of pandemic = with current situation and lack of flexibility from the airline in case of problem, i would not recommend anyone to book tickets with AM further than 30 days before departure
if i remember correctly , you could ask for vouchers and then reuse it later . For rebooking , it should be possible , but they will probably ask you to pay the difference in case new price is higher
Last edited by fifty_two; Jan 14, 2021 at 3:02 am