Aeromexico - How do I get them to refund ticket for cancelled flight
#17
Join Date: Aug 2008
Location: LHR
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Posts: 829
#18
Join Date: Aug 2011
Programs: Marriott Gold, Hilton Diamond, Radisson Rewards Gold, Best Western Diamond Select
Posts: 1,856
#19
Join Date: Aug 2008
Location: LHR
Programs: BAEC GGL & CCR / QF LTG
Posts: 829
AeroMexico or your card issuer? I know US consumers have had some issues with refunds, but I would have thought any UK card issuer would do a chargeback by default if the merchant did not respond?
Edit: I should add the whole process took about six months with lots of emails, complaints and screenshots of evidence!
Edit: I should add the whole process took about six months with lots of emails, complaints and screenshots of evidence!
#20
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
With a US card, if you have properly documented the basis for the chargeback and the vendor (merchant acquirer) does not respond, the chargeback is granted. If you are having trouble with your card issuer, elevate with the card issuer, but first make certain that the card issuer has what it needs from you, e.g., e-ticket receipt, notice of cancellation and your request for a refund.
#21
Join Date: Aug 2011
Programs: Marriott Gold, Hilton Diamond, Radisson Rewards Gold, Best Western Diamond Select
Posts: 1,856
AeroMexico or your card issuer? I know US consumers have had some issues with refunds, but I would have thought any UK card issuer would do a chargeback by default if the merchant did not respond?
Edit: I should add the whole process took about six months with lots of emails, complaints and screenshots of evidence!
Edit: I should add the whole process took about six months with lots of emails, complaints and screenshots of evidence!
#22
Join Date: Oct 2019
Location: Mexico City, MX
Programs: No airline/hotel status use, Chase UR, Amex MR, CapOne etc
Posts: 266
If you file the chargeback for a cancelled flight 90%+ they won't dispute it, don't waste your time with all this DOT stuff and trying to handle things nicely. If you file chargeback most likely the credit card company won't even ask for all this proof other posters here are asking saying they will unless there airline chooses to dispute, they'll just give you a temporary credit, and then if they don't hear back from the airline, which they probably won't, you'll get the full credit.
Just file the chargeback and move on is the smartest move.
Just file the chargeback and move on is the smartest move.
#23
Join Date: Apr 2009
Location: SEA
Programs: AA LT PLT; HH Diamond; AS 75K
Posts: 2,877
If you file the chargeback for a cancelled flight 90%+ they won't dispute it, don't waste your time with all this DOT stuff and trying to handle things nicely. If you file chargeback most likely the credit card company won't even ask for all this proof other posters here are asking saying they will unless there airline chooses to dispute, they'll just give you a temporary credit, and then if they don't hear back from the airline, which they probably won't, you'll get the full credit.
Just file the chargeback and move on is the smartest move.
Just file the chargeback and move on is the smartest move.
#25
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
DOT & chargeback are not mutually exclusive. Do both. Same backup documents for both.
DOT won't do anything directly, but it will require AM to respond to you and to provide a copy of that response to DOT. It is a bit hard for AM to respond by declining a refund under US law when copying the agency responsible.
DOT won't do anything directly, but it will require AM to respond to you and to provide a copy of that response to DOT. It is a bit hard for AM to respond by declining a refund under US law when copying the agency responsible.
#26
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,506
DOT & chargeback are not mutually exclusive. Do both. Same backup documents for both.
DOT won't do anything directly, but it will require AM to respond to you and to provide a copy of that response to DOT. It is a bit hard for AM to respond by declining a refund under US law when copying the agency responsible.
DOT won't do anything directly, but it will require AM to respond to you and to provide a copy of that response to DOT. It is a bit hard for AM to respond by declining a refund under US law when copying the agency responsible.
Nonetheless, that is exactly what AM is doing.
#28
Join Date: Apr 2016
Posts: 27
Hi there,
I have just received an email from the Civil Aviation Authority that despite several reminders regarding our refund, there is no response from Aeromexico. We are planning to file a court case, however, the only information we lack at the moment is the address of the company. Preferably a UK address? Does anyone know that?
Our story: We booked our flights to Cancun for April 2020 from London, they agreed to offer a voucher, but we filed a complaint to the Civil Aviation Authority. the CAA sent us the mail after 10 weeks that there's no response from Aeromexico.
I would really appreciate that.
I have just received an email from the Civil Aviation Authority that despite several reminders regarding our refund, there is no response from Aeromexico. We are planning to file a court case, however, the only information we lack at the moment is the address of the company. Preferably a UK address? Does anyone know that?
Our story: We booked our flights to Cancun for April 2020 from London, they agreed to offer a voucher, but we filed a complaint to the Civil Aviation Authority. the CAA sent us the mail after 10 weeks that there's no response from Aeromexico.
I would really appreciate that.
#29
Join Date: Aug 2008
Location: LHR
Programs: BAEC GGL & CCR / QF LTG
Posts: 829
Hi there,
I have just received an email from the Civil Aviation Authority that despite several reminders regarding our refund, there is no response from Aeromexico. We are planning to file a court case, however, the only information we lack at the moment is the address of the company. Preferably a UK address? Does anyone know that?
Our story: We booked our flights to Cancun for April 2020 from London, they agreed to offer a voucher, but we filed a complaint to the Civil Aviation Authority. the CAA sent us the mail after 10 weeks that there's no response from Aeromexico.
I would really appreciate that.
I have just received an email from the Civil Aviation Authority that despite several reminders regarding our refund, there is no response from Aeromexico. We are planning to file a court case, however, the only information we lack at the moment is the address of the company. Preferably a UK address? Does anyone know that?
Our story: We booked our flights to Cancun for April 2020 from London, they agreed to offer a voucher, but we filed a complaint to the Civil Aviation Authority. the CAA sent us the mail after 10 weeks that there's no response from Aeromexico.
I would really appreciate that.
#30
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
1. What makes you believe that you are entitled to a refund.
2. What did you submit to document your chargeback
The better detail (be sure to leave out personally identifying information), the more precise the advice.