Aeromexico RTW points - Clase Premiere
Jan 15, 2020, 5:50 am
#1
Original Poster
Join Date: Apr 2015
Posts: 32
Aeromexico RTW points - Clase Premiere
Does anyone have any experience in redeeming miles for Biz Class RTW ticket through Aeromexico? I'm aware of the complications of booking (not all agents speak great English, nbd) but in terms of availability, what seats they can and cannot see for a RTW ticket, etc....any input?
Jan 16, 2020, 1:13 pm
#3
Suspended
Join Date: Feb 2004
Posts: 4,188
AM agents have bad communication skills, passive service attitude, and English speaking barriers. Every small question takes them at least 4 minutes to answer because they need to check with their back office while putting you on hold. One hold = 4 minute increment. Usually they will come back and tell you to hold another 4 minutes, on and on.
My experience with AM's RTW ticket is that they define their own rules(sometime just unreasonable) and some rules may even not conform to ST RTW rules. MY example: Berlin is east of Rome, but they insisted Rome is east of Berlin, because they found a cheap business class from Rome to Berlin, and just want to force it down my throat if I want to visit both cities. Remember, AM pay money to get your ticket on ST airlines and you pay AM points.
Also, It will take multiple phone calls, many many hours if not days for them to confirm your desired routes, and the actual ticketing process take hours while you are on the phone waiting for them to confirm, because the agents need to check with their back office on every issue, these agents are not capable of doing it themself. It was just a nightmare. NEVER AGAIN.
Two years ago, I had anoth RTW ticket with ANA. OMG, ANA was heaven. ANA were so effecient, so pro-active. so reasonable, and agents speak perfect english, everyone of them are so well trained and resourceful.
Last edited by Mama; Jan 16, 2020 at 5:31 pm
Jan 16, 2020, 4:47 pm
#4
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,607
CX show a lot of expertise in RTW itineraries as well.
Berlin is indeed almost a degree east or Rome. Next time ask them if their map shows the South Pole at the top, which might have been it.
Generally backtracking is the wrong direction vs. purchased, unless there is no way to connect to a hub, like going back and forth through HKG on a CX RTW.
Berlin is indeed almost a degree east or Rome. Next time ask them if their map shows the South Pole at the top, which might have been it.
Generally backtracking is the wrong direction vs. purchased, unless there is no way to connect to a hub, like going back and forth through HKG on a CX RTW.
Jan 16, 2020, 6:01 pm
#5
Original Poster
Join Date: Apr 2015
Posts: 32
I believe AMS-NBO is against your RTW direction. Hence, it is backtracking and not qualify.
AM agents have bad communication skills, passive service attitude, and English speaking barriers. Every small question takes them at least 4 minutes to answer because they need to check with their back office while putting you on hold. One hold = 4 minute increment. Usually they will come back and tell you to hold another 4 minutes, on and on.
My experience with AM's RTW ticket is that they define their own rules(sometime just unreasonable) and some rules may even not conform to ST RTW rules. MY example: Berlin is east of Rome, but they insisted Rome is east of Berlin, because they found a cheap business class from Rome to Berlin, and just want to force it down my throat if I want to visit both cities. Remember, AM pay money to get your ticket on ST airlines and you pay AM points.
Also, It will take multiple phone calls, many many hours if not days for them to confirm your desired routes, and the actual ticketing process take hours while you are on the phone waiting for them to confirm, because the agents need to check with their back office on every issue, these agents are not capable of doing it themself. It was just a nightmare. NEVER AGAIN.
Two years ago, I had anoth RTW ticket with ANA. OMG, ANA was heaven. ANA were so effecient, so pro-active. so reasonable, and agents speak perfect english, everyone of them are so well trained and resourceful.
AM agents have bad communication skills, passive service attitude, and English speaking barriers. Every small question takes them at least 4 minutes to answer because they need to check with their back office while putting you on hold. One hold = 4 minute increment. Usually they will come back and tell you to hold another 4 minutes, on and on.
My experience with AM's RTW ticket is that they define their own rules(sometime just unreasonable) and some rules may even not conform to ST RTW rules. MY example: Berlin is east of Rome, but they insisted Rome is east of Berlin, because they found a cheap business class from Rome to Berlin, and just want to force it down my throat if I want to visit both cities. Remember, AM pay money to get your ticket on ST airlines and you pay AM points.
Also, It will take multiple phone calls, many many hours if not days for them to confirm your desired routes, and the actual ticketing process take hours while you are on the phone waiting for them to confirm, because the agents need to check with their back office on every issue, these agents are not capable of doing it themself. It was just a nightmare. NEVER AGAIN.
Two years ago, I had anoth RTW ticket with ANA. OMG, ANA was heaven. ANA were so effecient, so pro-active. so reasonable, and agents speak perfect english, everyone of them are so well trained and resourceful.
Jan 16, 2020, 6:28 pm
#6
Suspended
Join Date: Feb 2004
Posts: 4,188
Please call AM Club Premier, you will have first hand experience with them, and know what I was talking about, before you proceed furthur. Chances are most of their agents probably never heard of RTW tickets.
Last edited by Mama; Jan 16, 2020 at 11:09 pm
Jan 16, 2020, 11:50 pm
#7
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,607
Or you wind up at Sarasov Tsentrainy Airport in Russia, now closed, with airport code RTW.
Jan 26, 2020, 12:16 am
#9
Join Date: Sep 2007
Location: Miami Beach, Florida
Programs: AA Plat, Sixt Platinum, Hilton Gold, Hyatt Platinum, Avis First, Caesars TR Diamond, Mlife Gold
Posts: 4,928
I should mention that this is a CapOne Venture Card partner, so transferring of miles is possible.