Aeromexico Missing Segment and Seat Assignments
Oct 24, 2018, 8:43 pm
#1
Original Poster
Join Date: Oct 2018
Location: Boston, MA
Programs: Delta Platinum, Marriott Titanium, United Silver
Posts: 20
Aeromexico Missing Segment and Seat Assignments
I'm not sure if this is just an IT bug or if I should be concerned, so I thought I'd post here. Thanks in advance for any help!
I bought four discounted J (I fare to be exact) one-way BOS-MEX-CUN Clase Premiere tickets back in April for travel FEB 2019. (Delta C+ on return due to timing.) Confirmed that we had 1E/1F/2E/2F on both segments. Fast forward 6 months, and a few days ago both the AM app and website now show the trip as MEX-CUN instead of BOS-CUN. I've deleted the trip from my Club Premier account and added it again using both the record locator and the ticket number just to see if I could get it to refresh, to no avail.
If I look at the flight details on the AM site, it now shows that we've been moved to 1C/1D/2C/2D and the MEX-CUN segment is now an Embraer 190 with 1-2 seating up front. Not a big deal, but obviously there has been a change of metal. In addition to it no longer showing the BOS-MEX segment, I'm also surprised to see that instead of Clase Premiere it shows "Flexible Fare (Main Cabin)" and 1 standard bag included for each passenger (no longer 2).
Loading the TripCase eTicket Receipt from my AM email, it does show this for the MEX-CUN segment:
Class CLASE PREMIER
Seat Number 01C (CONFIRMED)
Baggage Allowance 2PC
And it looks like my first segment is still attached here, except that I no longer have a seat assignment:
Class CLASE PREMIER
Seat Number CHECK-IN REQUIRED
Baggage Allowance 2PC
The travel is as a family of four with small (but well-behaved frequent flyer) children, so we need to be seated together and DD really wants a window in Row 1. Should I be concerned and call AM immediately or just wait this out? Any chance one or both segments really have dropped to Y fares? I vs Y is 200% vs 125% RDMs and more importantly 40% vs 25% MQDs which could mean the difference between FO and GM for the kids for 2020.
I bought four discounted J (I fare to be exact) one-way BOS-MEX-CUN Clase Premiere tickets back in April for travel FEB 2019. (Delta C+ on return due to timing.) Confirmed that we had 1E/1F/2E/2F on both segments. Fast forward 6 months, and a few days ago both the AM app and website now show the trip as MEX-CUN instead of BOS-CUN. I've deleted the trip from my Club Premier account and added it again using both the record locator and the ticket number just to see if I could get it to refresh, to no avail.
If I look at the flight details on the AM site, it now shows that we've been moved to 1C/1D/2C/2D and the MEX-CUN segment is now an Embraer 190 with 1-2 seating up front. Not a big deal, but obviously there has been a change of metal. In addition to it no longer showing the BOS-MEX segment, I'm also surprised to see that instead of Clase Premiere it shows "Flexible Fare (Main Cabin)" and 1 standard bag included for each passenger (no longer 2).
Loading the TripCase eTicket Receipt from my AM email, it does show this for the MEX-CUN segment:
Class CLASE PREMIER
Seat Number 01C (CONFIRMED)
Baggage Allowance 2PC
And it looks like my first segment is still attached here, except that I no longer have a seat assignment:
Class CLASE PREMIER
Seat Number CHECK-IN REQUIRED
Baggage Allowance 2PC
The travel is as a family of four with small (but well-behaved frequent flyer) children, so we need to be seated together and DD really wants a window in Row 1. Should I be concerned and call AM immediately or just wait this out? Any chance one or both segments really have dropped to Y fares? I vs Y is 200% vs 125% RDMs and more importantly 40% vs 25% MQDs which could mean the difference between FO and GM for the kids for 2020.
Oct 26, 2018, 12:50 pm
#2
Join Date: Jan 2010
Posts: 1,333
This happened to me as well. After calling AM, I found out it was due to a slight schedule change. Even though I confirmed online, they still needed more confirmation from me. The good thing is that the USA AM number had a very short wait time and I was able to get it settled quite painlessly.