Flair Airlines - Canada's shameful, disgraceful, embarrassing new ULCC
Feb 23, 2018, 9:36 pm
#1
Original Poster
Join Date: Feb 2012
Location: PHX
Programs: AAexp, AC75k, HertzPC, NationalEE, Accor/MariottP, Hilton/HyattG
Posts: 3,614
Flair Airlines - Canada's shameful, disgraceful, embarrassing new ULCC
So New Leaf got replaced by Flair. They fly YVR,YXX,YEG,YWG,YHM,YYZ
Completely disorganized and a disaster of an airline. Here's are our first experiences with the airlines(4 different people).
Flair is absolutely garbage. Don't ever book. Swoop will handle situations WAY better as they have Westjet behind them, $ , agents and planes to rebook on the same routes as WS flies them already.
Here's some Flair for you:
Had two girls book YEG-YWG-YEG on Flair to save $100 compared to WS/AC. They reschedule outbound 4 days later to an earlier morning flight. Can't take it as they have presentation/meetings. They offer refund, no rebook nothing. Spend $800 on top of flair booking to book AC.
Get an email saying return also now has schedule change 2 days out. No email on what time. Spent all weekend(total 9 hours on hold), no answer. Got hung up on two times after being on hold for several hours. Get to airport early they say bookings don't exist, and flight sure enough delayed super late until 10PM... Rebook on AC spend another $1200.
Another girl flew AC LAX-YYZ-YWG. Return booked flight with flair YWG-YEG to fly back with girls. Never get a confirmation email after booking online and paying. Also on hold for hours. No response. Same time as the girls, go to airport and booking don't exist LOL. Book last minute spend $600.
After emailing them, calling them, and tweeting, instagraming, they just straight ignored us. Finally get a hold of agent after combined 15ish hours on hold. Offered $100 credit each pax for future FLAIR booking plus refund LOL like they would ever fly them again. One of the girls tells agent "stay on the line, need to talk to my friend if that's good enough". CSR guy says "I'm not a dog" and hangs up. Tried calling back, on hold again for 2 hours so gave up. How about the $2600 they spent on AC? NEVER book them to save $100, you'll pay 10x more.
Fast forward a few days, find out another friend booked YEG-YVR-YEG. she freaks out because she sees my posts about flair and calls me night before, saying she can't check in online, code not found. Goes to airport 2 hours before departure, able to check in but flair cancels 1.5 hours out... $400 last minute OW AC trip booked. She is supposed to fly back with flair but worried return will be the same. What a joke. Tried calling them, on hold for 2 hours and got hung up on. Good way to start a Vacation.
What a JOKE of an airline. I never thought to book a ULCC and was weary when the girls did, but after this, I'll be telling EVERYONE to stay far, far away.
Swoop at least will have WS planes to rebook on.
Only good thing is WS and AC are matching some prices on YEG-YWG and YEG-YXX/YVR so it keeps prices down low
Won't be surprised if they don't last the summer after Swoop launches.
Completely disorganized and a disaster of an airline. Here's are our first experiences with the airlines(4 different people).
Flair is absolutely garbage. Don't ever book. Swoop will handle situations WAY better as they have Westjet behind them, $ , agents and planes to rebook on the same routes as WS flies them already.
Here's some Flair for you:
Had two girls book YEG-YWG-YEG on Flair to save $100 compared to WS/AC. They reschedule outbound 4 days later to an earlier morning flight. Can't take it as they have presentation/meetings. They offer refund, no rebook nothing. Spend $800 on top of flair booking to book AC.
Get an email saying return also now has schedule change 2 days out. No email on what time. Spent all weekend(total 9 hours on hold), no answer. Got hung up on two times after being on hold for several hours. Get to airport early they say bookings don't exist, and flight sure enough delayed super late until 10PM... Rebook on AC spend another $1200.
Another girl flew AC LAX-YYZ-YWG. Return booked flight with flair YWG-YEG to fly back with girls. Never get a confirmation email after booking online and paying. Also on hold for hours. No response. Same time as the girls, go to airport and booking don't exist LOL. Book last minute spend $600.
After emailing them, calling them, and tweeting, instagraming, they just straight ignored us. Finally get a hold of agent after combined 15ish hours on hold. Offered $100 credit each pax for future FLAIR booking plus refund LOL like they would ever fly them again. One of the girls tells agent "stay on the line, need to talk to my friend if that's good enough". CSR guy says "I'm not a dog" and hangs up. Tried calling back, on hold again for 2 hours so gave up. How about the $2600 they spent on AC? NEVER book them to save $100, you'll pay 10x more.
Fast forward a few days, find out another friend booked YEG-YVR-YEG. she freaks out because she sees my posts about flair and calls me night before, saying she can't check in online, code not found. Goes to airport 2 hours before departure, able to check in but flair cancels 1.5 hours out... $400 last minute OW AC trip booked. She is supposed to fly back with flair but worried return will be the same. What a joke. Tried calling them, on hold for 2 hours and got hung up on. Good way to start a Vacation.
What a JOKE of an airline. I never thought to book a ULCC and was weary when the girls did, but after this, I'll be telling EVERYONE to stay far, far away.
Swoop at least will have WS planes to rebook on.
Only good thing is WS and AC are matching some prices on YEG-YWG and YEG-YXX/YVR so it keeps prices down low
Won't be surprised if they don't last the summer after Swoop launches.
Apr 10, 2018, 11:47 pm
#2
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,607
A bit of a joke when you get to them offering a credit PLUS a refund and you hang up and don't get the refund. A bit of biting off your nose to spite your face.
These people bragged about the cheap deal at the time they booked, I can bet 100% on that. Then finding out an airline with one or two planes is risky. Weird how that happens.
These people bragged about the cheap deal at the time they booked, I can bet 100% on that. Then finding out an airline with one or two planes is risky. Weird how that happens.
Apr 13, 2018, 6:15 am
#3
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz President’s Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,068
I have flown Flair YEG to YHM 3 times now with zero issues. I will support Flair whenever possible as Swoop would disappear without Flair as would the low fares. They are poised to expand to new cities any day now.
Apr 17, 2018, 6:55 pm
#5
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,607
Jun 16, 2020, 5:56 am
#6
Join Date: Mar 2011
Location: Canada
Programs: Star Alliance G*, Marriott Bonvoy Titanium,
Posts: 3,585
Swoop v. Flair
QUOTE {Flair is absolutely garbage. Don't ever book. Swoop will handle situations WAY better as they have Westjet behind them,.
What a JOKE of an airline. I never thought to book a ULCC and was weary when the girls did, but after this, I'll be telling EVERYONE to stay far, far away.
Swoop at least will have WS planes to rebook on.
Only good thing is WS and AC are matching some prices on YEG-YWG and YEG-YXX/YVR so it keeps prices down low
Won't be surprised if they don't last the summer after Swoop launches.[/QUOTE]
I don't share your enthusiasm about Swoop. Have any FTs managed to get Swoop to endorse flights to WS?
Also, its worth noting that Flair's offer of a refund is consistent with CATSA policy in the event of a flight cancellation!
What a JOKE of an airline. I never thought to book a ULCC and was weary when the girls did, but after this, I'll be telling EVERYONE to stay far, far away.
Swoop at least will have WS planes to rebook on.
Only good thing is WS and AC are matching some prices on YEG-YWG and YEG-YXX/YVR so it keeps prices down low
Won't be surprised if they don't last the summer after Swoop launches.[/QUOTE]
I don't share your enthusiasm about Swoop. Have any FTs managed to get Swoop to endorse flights to WS?
Also, its worth noting that Flair's offer of a refund is consistent with CATSA policy in the event of a flight cancellation!