Air Transat cancels return flight: how to get at least 50%+ refund?
Oct 18, 2017, 2:25 pm
#1
Original Poster
Join Date: Apr 2016
Posts: 296
Air Transat cancels return flight: how to get at least 50%+ refund?
So, Air Transat has cancelled our return trip flight.
We've already flown out.
They've rescheduled us for the previous day's flight, which doesn't work for us.
Email says we can reschedule or refund.
Approx fare paid was ~$950 RT.
Air Transat has initially offered $270 if we cancel the return trip... which doesn't anywhere near cover a new one way ticket.
Unfortunately, Canadian rules apply here, not EU/US.
Anyone have experience with this? Is it best to email them? Direct message on Facebook? Cc the Canadian authorities on any of our communications?
What's the best way to get AT to refund us at least half of the initial fare and cancel the return journey?
We've already flown out.
They've rescheduled us for the previous day's flight, which doesn't work for us.
Email says we can reschedule or refund.
Approx fare paid was ~$950 RT.
Air Transat has initially offered $270 if we cancel the return trip... which doesn't anywhere near cover a new one way ticket.
Unfortunately, Canadian rules apply here, not EU/US.
Anyone have experience with this? Is it best to email them? Direct message on Facebook? Cc the Canadian authorities on any of our communications?
What's the best way to get AT to refund us at least half of the initial fare and cancel the return journey?
Oct 24, 2017, 6:04 am
#2
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,368
Start by looking at your ticket receipt. It's certainly possible that the price was much greater for your outbound flight than the return. If so, the airline would seem to be correct in offering to refund only the actual cost of the cancelled portion of the ticket even though one way fares will cost far more, especially if purchased close to the travel date.
I assume that they cannot rebook you onto another carrier that operates your route on the desired date.
Could you possibly return a day earlier? If so, ask them to rebook you onto their flight on that date.
I assume that they cannot rebook you onto another carrier that operates your route on the desired date.
Could you possibly return a day earlier? If so, ask them to rebook you onto their flight on that date.
Oct 24, 2017, 7:25 am
#3
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
What is the routing on the ticket? When is your scheduled (now cancelled) return and on what date were you notified? What is the fare breakdown by segment (look at the line on the e-ticket receipt which shows various IATA airport codes, fare bases and then currency amounts?
Without the details, you will get broad-based answers.
Without the details, you will get broad-based answers.
