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-   -   AM (Aeroméxico): Best J 788 / 789 Seats (https://www.flyertalk.com/forum/other-north-south-american-airlines/1830717-am-aeromexico-best-j-788-789-seats.html)

zpaul Mar 20, 17 2:01 pm

AM (Aeroméxico): Best J 788 / 789 Seats
 
Hi, I have my first flights ever on AM coming up next month. On the SCL-MEX leg I'll be on the 789 with 1-2-1, and on the way back on the 788 with the 2-2-2 configs. Both of them have "mini-cabins" in the back - row 10 on the 789 and row 6 on the 788. Any benefit to these rows, or are they noisy? Any recommendations for "best" seats?

¡Mil gracias!

Kajjan85 Mar 30, 17 2:53 am

I came to this sub-forum only to start a thread with the exact same question. I can't find any info on the best J seat on AM 789. There don't seem to be any reviews on AM 789 and the cabin setup in J is unlike any other dreamliner I've came across before.


Just like OP I'm curious about row 10. I'm currently booked on 10A.

zpaul Mar 30, 17 5:13 am


Originally Posted by Kajjan85 (Post 28105537)
Just like OP I'm curious about row 10. I'm currently booked on 10A.

It's been crickets in here since I first posted 10 days ago. My flight on the AM 789 is Saturday night and I'm in 4J; if yours is after that I'll try to update quickly with what I find, looking at the mini-cabin during my flight. We can start answering our own questions here! ;)

Kajjan85 Mar 30, 17 9:00 am


Originally Posted by zpaul (Post 28105796)
It's been crickets in here since I first posted 10 days ago. My flight on the AM 789 is Saturday night and I'm in 4J; if yours is after that I'll try to update quickly with what I find, looking at the mini-cabin during my flight. We can start answering our own questions here! ;)

Haha! That'd be great. Looking forward to hear your opinion. You'll be the first one on the whole internet reviewing this J cabin it seems like :)

My flight in not until August.

KLflyerRalph Mar 30, 17 9:04 am

I have not experienced the AM 787 inflight but have been onboard. You can read more here.
On the 787-8 the downside of most seats is that the foot cubby is really restrictive, depending on your length. The first row and the mini cabin have more space for your feet in the full flat mode.
I may have a look in the 787-9 next week but will not be flying. Anything particular you'd like to know?

Kajjan85 Mar 30, 17 9:16 am


Originally Posted by KLflyerRalph (Post 28106580)
I may have a look in the 787-9 next week but will not be flying. Anything particular you'd like to know?

Awesome. :) I'm just curious about the mini-cabin in general, and if row 10 is a good choice. And if there possibly are any seats to absolutely avoid because of misaligned windows or lesser leg room.

zpaul Mar 30, 17 9:26 am


Originally Posted by KLflyerRalph (Post 28106580)
I may have a look in the 787-9 next week but will not be flying. Anything particular you'd like to know?

Mini-cabin! Jajaja. I think we're interested in that the most since it seems to fill up last out of all of the seats, even though traditionally those can be the quietest seats. 5 of the 6 seats in the 789 mini-cabin are still open, and while they're all full now on the 788 return, again they were the last to be taken.

Eastbay1K Mar 30, 17 9:47 am


Originally Posted by zpaul (Post 28105796)
It's been crickets in here since I first posted 10 days ago. My flight on the AM 789 is Saturday night and I'm in 4J; if yours is after that I'll try to update quickly with what I find, looking at the mini-cabin during my flight. We can start answering our own questions here! ;)

Hey, I can't even get any response on my 777-300 inquiry, which isn't a plane that one can find that AM actually operates, but I certainly have a seat map for one, with a 7 row cabin, associated with my flight.

GDL Mar 30, 17 3:40 pm

My experience in row 6 on 788 was not of a quiet nature because there was a infant in the first Y bulkhead bassinet--I think that would be row 8 or 9.
Crying infants can have different reactions from us all, you know your comfort level best, so proceed as warned.
Other than that I don't particularly like being so close to the lavatories so I tend to choose seats somewhere in middle of pack, both in J and Y.
Another compliant for mini-cabin is that meal options aren't so much an option by the time they reach those last few rows.
Can't recall any other observations from my flights in J mini-cabin.
Cheers

zpaul Mar 31, 17 8:00 am


Originally Posted by GDL (Post 28108308)
My experience in row 6 on 788 was not of a quiet nature because there was an infant in the first Y bulkhead bassinet--I think that would be row 8 or 9.
Crying infants can have different reactions from us all, you know your comfort level best, so proceed as warned.
Other than that I don't particularly like being so close to the lavatories so I tend to choose seats somewhere in middle of pack, both in J and Y.
Another complaint for mini-cabin is that meal options aren't so much an option by the time they reach those last few rows.
Can't recall any other observations from my flights in J mini-cabin.
Cheers

Thanks, GDL! Good information. I'll stick to my seats in rows 3 and 4.

zpaul Apr 3, 17 9:33 am

So, on my 787-900 flight, the "mini-cabin" didn't seem to have a benefit. The FAs used both of the galleys in Premier for services preparation so there was no escape from that noise, and the lavatories are directly in front. There is nothing but the thin wall between the mini-cabin and Economy, so if there's an infant at the bassinet position, it could be uncomfortable, as GDL mentioned. I don't know if they ran out of the dinner options, but they don't take orders in advance, just at the time of service.

I really enjoyed 4J.

Service was a bit slow at the beginning, but once we got into the air it was excellent. I was very pleasantly surprised.

Unfortunately, MEX ruined it by keeping us waiting for our luggage for 90 minutes AFTER we got through immigration. That's not Aeroméxico's fault, but it really took the shine off of the experience. I guess it's normal since AM even has a recording that they play letting us know about how long it will take to get bags, and making sure we know it's not their fault. Too bad.

Kajjan85 Apr 3, 17 1:41 pm


Originally Posted by zpaul (Post 28123078)
So, on my 787-900 flight, the "mini-cabin" didn't seem to have a benefit. The FAs used both of the galleys in Premier for services preparation so there was no escape from that noise, and the lavatories are directly in front. There is nothing but the thin wall between the mini-cabin and Economy, so if there's an infant at the bassinet position, it could be uncomfortable, as GDL mentioned. I don't know if they ran out of the dinner options, but they don't take orders in advance, just at the time of service.

I really enjoyed 4J.

Service was a bit slow at the beginning, but once we got into the air it was excellent. I was very pleasantly surprised.

Unfortunately, MEX ruined it by keeping us waiting for our luggage for 90 minutes AFTER we got through immigration. That's not Aeroméxico's fault, but it really took the shine off of the experience. I guess it's normal since AM even has a recording that they play letting us know about how long it will take to get bags, and making sure we know it's not their fault. Too bad.

Thanks for the report. I'm gonna change my seat reservation to one in the main cabin.

KLflyerRalph Apr 3, 17 2:22 pm

The mini cabin is of course a lot more private, has three windows and also offers some storage space on top of the seat structure, however I can imagine there is a lot of foot traffic and opening of the curtains. Indeed you are very close to Y and partition is not really sufficient.

Roman Romaya Apr 12, 17 11:13 pm

I flying next month to mex on the 787-9. I'm at 3j. Do you know if that seat is missing a window or which seat is missing a window if so?

zpaul Apr 13, 17 4:04 am

Flew the return on the 787-800 which is quite nice, as well, the seats were comfortable, but there is no bar area as there is on the 789. Since there is only a functional galley with no bells and whistles between the front and back cabins, there didn't seem to be as much difference, but the mini-cabin definitely had noise from Economy.

I didn't notice the rows missing a window on the 789, but I'm pretty sure 3 and 4 have both windows (it was night both ways so I didn't really notice). On the 788 the last row of the main J cabin has only one window.

ARH2 Apr 14, 17 6:30 am


Originally Posted by zpaul (Post 28171739)
Flew the return on the 787-800 which is quite nice, as well, the seats were comfortable, but there is no bar area as there is on the 789. Since there is only a functional galley with no bells and whistles between the front and back cabins, there didn't seem to be as much difference, but the mini-cabin definitely had noise from Economy.

I didn't notice the rows missing a window on the 789, but I'm pretty sure 3 and 4 have both windows (it was night both ways so I didn't really notice). On the 788 the last row of the main J cabin has only one window.

I'm happy to hear you say that. I just booked a couple tickets from JFK-SCL through MEX and both are on the 787-8. While it was tough to find any information on this particular AM product, what I did read on AM in general was starting to freak me out And make me wonder if I wouldn't have been better off flying another carrier econ. Can you give any comments on the actual in-flight service, food, etc.? Really interested to hear about this based on all I've read.

Also, all of these stories of lost luggage and missed flights do to it has me worried. On the way down we have 4 hours and the way back we have 3. Should there be any issue getting bags back and rechecking?

Thanks!

zpaul Apr 14, 17 8:41 am


Originally Posted by ARH2 (Post 28177557)
I'm happy to hear you say that. I just booked a couple tickets from JFK-SCL through MEX and both are on the 787-8. While it was tough to find any information on this particular AM product, what I did read on AM in general was starting to freak me out And make me wonder if I wouldn't have been better off flying another carrier econ. Can you give any comments on the actual in-flight service, food, etc.? Really interested to hear about this based on all I've read.

Also, all of these stories of lost luggage and missed flights do to it has me worried. On the way down we have 4 hours and the way back we have 3. Should there be any issue getting bags back and rechecking?

Thanks!

Hi ARH2, happy to give you any thoughts that I have, but I was in Business, and based on my highlight in your message above I think you're saying you're in Economy. I did have a colleague in Economy on the same flight and he said that the food was far and away the worst he's ever had on any airline in the Americas, and I must agree with that statement in Business, as well. I chose the vegetarian option both ways because the other options just didn't sound good, and it was basic pasta both ways. We both missed LATAM's in-flight service, both J and Y, and I would definitely fly with them given a choice (the J ticket was half the price on AM so that was the deciding factor for this trip!). The service itself was friendly, though.

I had direct flights both ways, so I didn't have to claim and recheck my luggage. It seems that all flights from South America receive extra security screening for the luggage before it is delivered; as I mentioned it was 90 minutes before it came out. Are you sure you have to claim and recheck your bags? The terminal is pretty large, and if it does take 90 minutes for you to get your luggage from SCL, that leaves you less than 90 minutes before boarding for JFK.

The Aeroméxico lounges in MEX are absolutely horrendous. There are two, and in the first one that you come to after clearing security there was construction noise the entire time we were there. It was cramped, dark, and had few power points. As well, service is only by relatively unfriendly "waiters" who circulate and take orders, no walk-up bar service. That lounge closed at 10:00pm, and there was an enormous exodus to the other lounge further down the concourse (we left about 20 minutes before closing so we had no line). The other lounge was equally as full, poorly arranged, and was standing-room only, with the same style service. I recommend that you head directly to the second one and get a space there, and then you don't have to make the trek later in the evening.

My opinion is that overall Aeroméxico was a very underwhelming experience. While the hard product on the 788 and 789 was excellent, and the flight attendants were very good, the ground experience and in-flight food was far, far below what you would get with LATAM or Avianca.

Eastbay1K Apr 14, 17 9:13 am


Originally Posted by zpaul (Post 28178088)
I had direct flights both ways, so I didn't have to claim and recheck my luggage. It seems that all flights from South America receive extra security screening for the luggage before it is delivered; as I mentioned it was 90 minutes before it came out. Are you sure you have to claim and recheck your bags? The terminal is pretty large, and if it does take 90 minutes for you to get your luggage from SCL, that leaves you less than 90 minutes before boarding for JFK.

Once you get your luggage, at least the baggage re-drop (to the far right) is quick. And then, there's a quick lane to security on the far opposite side (there is an escalator) before you go out into the general circulation area. Bag drop and security should take about 15 minutes, total.

ARH2 Apr 18, 17 5:45 am


Originally Posted by zpaul (Post 28178088)
Hi ARH2, happy to give you any thoughts that I have, but I was in Business, and based on my highlight in your message above I think you're saying you're in Economy. I did have a colleague in Economy on the same flight and he said that the food was far and away the worst he's ever had on any airline in the Americas, and I must agree with that statement in Business, as well. I chose the vegetarian option both ways because the other options just didn't sound good, and it was basic pasta both ways. We both missed LATAM's in-flight service, both J and Y, and I would definitely fly with them given a choice (the J ticket was half the price on AM so that was the deciding factor for this trip!). The service itself was friendly, though.

I had direct flights both ways, so I didn't have to claim and recheck my luggage. It seems that all flights from South America receive extra security screening for the luggage before it is delivered; as I mentioned it was 90 minutes before it came out. Are you sure you have to claim and recheck your bags? The terminal is pretty large, and if it does take 90 minutes for you to get your luggage from SCL, that leaves you less than 90 minutes before boarding for JFK.

The Aeroméxico lounges in MEX are absolutely horrendous. There are two, and in the first one that you come to after clearing security there was construction noise the entire time we were there. It was cramped, dark, and had few power points. As well, service is only by relatively unfriendly "waiters" who circulate and take orders, no walk-up bar service. That lounge closed at 10:00pm, and there was an enormous exodus to the other lounge further down the concourse (we left about 20 minutes before closing so we had no line). The other lounge was equally as full, poorly arranged, and was standing-room only, with the same style service. I recommend that you head directly to the second one and get a space there, and then you don't have to make the trek later in the evening.

My opinion is that overall Aeroméxico was a very underwhelming experience. While the hard product on the 788 and 789 was excellent, and the flight attendants were very good, the ground experience and in-flight food was far, far below what you would get with LATAM or Avianca.

zpaul, thanks so much for the info. I am actually in business, and like you booked this particular flight because of the price point and I was purchasing tickets for the entire family; otherwise I am normally a loyal Delta One traveler flying through ATL to SCL. My parents with whom I am traveling have never flown an international business class product so I am glad to hear that the hard product and service is acceptable. While its disappointing to hear about the food, at least everyone will be able to enjoy a few drinks and to fly more comfortable than they have in the past and this was my biggest concern. At $1700 per ticket compared to 3 times that with Delta, I couldn't pass it up. Anyway, thanks again for your comments.

ARH2 Apr 18, 17 5:50 am


Originally Posted by Eastbay1K (Post 28178258)
Once you get your luggage, at least the baggage re-drop (to the far right) is quick. And then, there's a quick lane to security on the far opposite side (there is an escalator) before you go out into the general circulation area. Bag drop and security should take about 15 minutes, total.

Eastbay, thank you, that is very helpful. Based on what you said, Im assuming that we should be ok with a 90 minute connection on the way back. Thanks!

zpaul Apr 18, 17 6:19 am


Originally Posted by ARH2 (Post 28194933)
zpaul, thanks so much for the info. I am actually in business, and like you booked this particular flight because of the price point and I was purchasing tickets for the entire family; otherwise I am normally a loyal Delta One traveler flying through ATL to SCL. My parents with whom I am traveling have never flown an international business class product so I am glad to hear that the hard product and service is acceptable. While its disappointing to hear about the food, at least everyone will be able to enjoy a few drinks and to fly more comfortable than they have in the past and this was my biggest concern. At $1700 per ticket compared to 3 times that with Delta, I couldn't pass it up. Anyway, thanks again for your comments.

One work of advice: stay away from the "Mexican white wine" option. I only had two glasses and the headache was rough...

Kajjan85 Apr 18, 17 12:02 pm

Do you remember which champagne they served?

zpaul Apr 19, 17 7:32 am


Originally Posted by Kajjan85 (Post 28196516)
Do you remember which champagne they served?

No, sorry, but it was drinkable, nothing to write home about.

Eastbay1K Apr 19, 17 9:01 am


Originally Posted by zpaul (Post 28199950)
No, sorry, but it was drinkable, nothing to write home about.

You wouldn't write home about it, but it was clearly something to write FT about :p

It seems to have been Jacquart Brut for some time. I assume it still is.

skyhighlander Apr 29, 17 6:15 pm

Hard product on 787-9 is just excellent. There are no bad seats, row 5 has just 1 window though. For whatever reason I found the seat to be even more comfortable/easier to use/more private than the Air France one.

Entertainment screen was huge, selection just ok.

Food on AM is well below industry average. Regional flight breakfast omlette I had this morning was simply awful. But I was hungry. So I ate it.

On the 789 JFK-MEX flight last night there were only 2 choices of entrees and as much as I wanted to try business class hamburger (sic!) they've ran out, and I was informed that "Pasta only left, it's ok?"...

...Yeah, so service wise, I did notice a "shuttering stereotypes" section on AM's website, a message with which I fully agree, but unfortunately they still have a long way to go when it comes to establishing a consistent, world class level of service. My section was serviced by a stewardess whom actions can only be described as "a busy mother getting your meal ready just before heading off to work" - throwing food on the table, spilling drinks ("oups! "), forgetting things...

I guess it helps if you speak Spanish, or can build a rapport based on other things, but either way don't expect a kind of service westerners are accustomed to. I guess it's a good thing though, not everyone can be made the same...

So yeah, if you want to travel comfortably, you don't fly to eat and don't mind when staff just leaves you alone for the post-meal part of the trip... Aeromexico is a way to go.

Mama May 4, 17 9:29 pm


Originally Posted by Eastbay1K (Post 28178258)
Bag drop and security should take about 15 minutes, total.

I would totally disagree on this.
In additional, the immigration line is always outrageously long. Minimum of one hour wait in line seems to be normal.

Kajjan85 May 5, 17 8:41 am

My flight MEX-AMS with the 789 got changed to 788 with 2-2-2 config... :/ The flight is not for another 4-5 months though. Question to AM frequent flyers - is there still at chance they'll make another equipment change back to the 789?

Eastbay1K May 5, 17 9:37 am


Originally Posted by Mama (Post 28270036)
I would totally disagree on this.
In additional, the immigration line is always outrageously long. Minimum of one hour wait in line seems to be normal.

I am talking about bag drop (after customs) and the short security line up the escalator for connections only - not about immigration/customs.

Mama May 5, 17 2:51 pm


Originally Posted by Eastbay1K (Post 28272066)
I am talking about bag drop (after customs) and the short security line up the escalator for connections only - not about immigration/customs.

exactly, the security line up the escalator, after your drop off the bag, is more than 15 minutes. sometime they make you wait downstairs because the space is limited upstairs and the line up there is too long and too crowded.
This security line is IN ADDITION to (and after) the immigration line and luggage claim. The whole process make the connection at MEX a horrible experience.

Tiomo17 Oct 6, 17 5:42 pm

AM 787-900: Which AM+ Row is best for an 11-hour overnight?
 
Hello, I am flying AM on the 787-900 In AM+ (Premium economy) on an overnight flight from Mexico City to Paris next month. Does anyone have advice on whether Row 12, 13, or 14 is best? It looks like 12 is a bulkhead, more legroom perhaps? But tray table in the armrest, no floor storage., babies often assigned to this row, etc. Seatguru colors Row 12 green and the other rows normal, but not clear to me from the description if the extra legroom compensates for the downside. Any advice welcome. Thanks so much!

callaweii Oct 9, 17 12:32 pm


Originally Posted by Tiomo17 (Post 28902415)
Hello, I am flying AM on the 787-900 In AM+ (Premium economy) on an overnight flight from Mexico City to Paris next month. Does anyone have advice on whether Row 12, 13, or 14 is best? It looks like 12 is a bulkhead, more legroom perhaps? But tray table in the armrest, no floor storage., babies often assigned to this row, etc. Seatguru colors Row 12 green and the other rows normal, but not clear to me from the description if the extra legroom compensates for the downside. Any advice welcome. Thanks so much!

I've only sat in row 12 on shorter flights but I would say avoid 12C and 12G as cabin/crew tend to walk into your space.

Mama Oct 9, 17 4:28 pm

Please. AM + and premium economy are totally different breeds. There is no such thing as premium economy in any U.S. and Mexican airlines. AM + is just regular economy, but perhaps one inch more legroom. AM +, just like Delta Comfort, never spells out exactly how big the extra leg room is. I have to wonder why. :rolleyes:

zpaul Oct 10, 17 6:16 am


Originally Posted by Mama (Post 28912940)
There is no such thing as premium economy in any U.S. and Mexican airlines.

Not true, AA just introduced their PE. It's still being rolled out, but it's bookable and a definite step up from Main Cabin Extra.

https://www.aa.com/i18n/travel-info/...um-economy.jsp

Delta is also rolling out Delta Select, which is already available on some aircraft.

https://www.delta.com/content/www/en...m-economy.html

Tiomo17 Oct 12, 17 5:05 am

Thanks so much!
 

Originally Posted by callaweii (Post 28912042)
I've only sat in row 12 on shorter flights but I would say avoid 12C and 12G as cabin/crew tend to walk into your space.


paterwdb Nov 16, 17 9:43 am

I am taking a group of 8 on the JFK-MEX flight in a few weeks in J. We booked out the 6 seats in the mini cabin and 7D/F for the remaining 2 seats. Wish we could have fit all 8 of us in the mini cabin as I think it would have been a blast. I put a married couple in front of us so they can just stare at each other the whole flight while we make the self-service bar our own.

I'll report back after the flight and let ya'll know how it goes.

terryversay Dec 7, 18 7:27 am

Hi, I haven't flown AM, and therefore come to this thread/group for help. Normally, the two most important factors for me are 1) footrest space (not all J seats are created equal) and 2) noise from galley or the row behind. I am booked on a trip with both 787-8 and 787-9, and wonder if there are any recommendation?

On 787-8, does the bulkhead seats (Row 1&6) offer more legroom? This is usually true with other airlines such as UA, but I am not sure with AM.

Also, anyone recalls which door AM uses to disembark in the states? I would guess it's second door left?

Eastbay1K Dec 7, 18 9:26 am


Originally Posted by terryversay (Post 30508785)
Hi, I haven't flown AM, and therefore come to this thread/group for help. Normally, the two most important factors for me are 1) footrest space (not all J seats are created equal) and 2) noise from galley or the row behind. I am booked on a trip with both 787-8 and 787-9, and wonder if there are any recommendation?

There couldn't be a 788 footwell worse than than the D seats. (There might be equals).

terryversay Dec 7, 18 12:47 pm


Originally Posted by Eastbay1K (Post 30509153)
There couldn't be a 788 footwell worse than than the D seats. (There might be equals).

what are the D seats?

pdxgoducks Mar 10, 19 9:17 pm

Searching for firsthand knowledge of AM 788
 
Posted on another thread but thought I’d try here as well. Booked on MEX-NRT 14.5 hours on 788 in premier. Now trying to make the right choice on seat. Want window pair (wife and me) and currently have mini-cabin but I’m persuaded by this thread that it’s proximity to bassinet / row 1 of Y is not the best call.

like the bulkhead space however - anyone flown 1A/1B? Galley on opposite side so maybe not too bad?

RFNJ Mar 18, 19 8:18 am

I fly this plane frequently - I routinely default to rows 4-6. Between the bathrooms/economy I think the mini cabin is an avoid. I think the bulkhead at 1A/B is not ideal, but an upgrade over the mini cabin.


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