Spirit Is the Most Complained About U.S. Airline
Apr 11, 2014, 8:02 am
#1
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Spirit Is the Most Complained About U.S. Airline
Hands up if you're surprised!
A new report released by the U.S. PIRG Education Fund, a consumer advocacy group, shows that not only did the LCC generate the most complaints relative to its size, but also that the number of complaints received has been growing YOY.
What other airlines did flyers complain most about? Frontier, UA, and AA.
http://www.usatoday.com/story/todayi...eport/7583651/
A new report released by the U.S. PIRG Education Fund, a consumer advocacy group, shows that not only did the LCC generate the most complaints relative to its size, but also that the number of complaints received has been growing YOY.
Spirit generated about three times more complaints per passenger than any other airline.
The airlines that generated the fewest complaints per 100,000 passengers were Southwest Airlines, Alaska Airlines, AirTran Airways, and JetBlue Airlines.
The airlines that generated the fewest complaints per 100,000 passengers were Southwest Airlines, Alaska Airlines, AirTran Airways, and JetBlue Airlines.
http://www.usatoday.com/story/todayi...eport/7583651/
Apr 11, 2014, 9:19 am
#2
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it's also the most profitable.
Hands up if you're surprised!
A new report released by the U.S. PIRG Education Fund, a consumer advocacy group, shows that not only did the LCC generate the most complaints relative to its size, but also that the number of complaints received has been growing YOY.
What other airlines did flyers complain most about? Frontier, UA, and AA.
http://www.usatoday.com/story/todayi...eport/7583651/
A new report released by the U.S. PIRG Education Fund, a consumer advocacy group, shows that not only did the LCC generate the most complaints relative to its size, but also that the number of complaints received has been growing YOY.
What other airlines did flyers complain most about? Frontier, UA, and AA.
http://www.usatoday.com/story/todayi...eport/7583651/
Apr 12, 2014, 9:25 pm
#3
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It's growing, which is more than you can say for the legacies.
OTOH, they don't handle things well when there are operational problems, and giving credits that are good for only 60 days is a policy that needs to change.
OTOH, they don't handle things well when there are operational problems, and giving credits that are good for only 60 days is a policy that needs to change.
Apr 12, 2014, 9:29 pm
#4
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Apr 17, 2014, 10:34 am
#5
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Spirit Airlines CEO Ben Baldanza Responds to Story About Airline Complaints
The Aviation Biz Blog at the Dallas News received a letter from Spirit's CEO in response to last week's story about the airline being the most complained about.
You can read it in its entirety here: http://aviationblog.dallasnews.com/2...mplaints.html/
Offering our low fares requires doing some things that some people complain about – more seats on our planes with a little less legroom, no Wi-Fi or video screens, and no refunds without insurance; however, these reduce costs which gives our customers the lowest fares in the industry. Judging by the number of customers on our planes and repeat customer rate, most people like this tradeoff.
Apr 17, 2014, 10:53 am
#6
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The Aviation Biz Blog at the Dallas News received a letter from Spirit's CEO in response to last week's story about the airline being the most complained about.
You can read it in its entirety here: http://aviationblog.dallasnews.com/2...mplaints.html/
You can read it in its entirety here: http://aviationblog.dallasnews.com/2...mplaints.html/
The CEO also makes the ridiculous assertion that even though they have the highest complaint rate in the industry (up to 8x as many as the average airline) the overwhelming majority of their passengers must be happy because they don't complain. That is ridiculous. It takes a lot of time and commitment to file a complaint with the FAA. Most people who have a complaint won't file it in the first place. They just write off Spirit as a bad experience in their life. The fact is if you have 8x as many people filing complaints compared to your competitors it means you have at least 8 times as many, if not more, disgruntled passengers.
Apr 17, 2014, 9:53 pm
#8
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The Aviation Biz Blog at the Dallas News received a letter from Spirit's CEO in response to last week's story about the airline being the most complained about.
You can read it in its entirety here: http://aviationblog.dallasnews.com/2...mplaints.html/
You can read it in its entirety here: http://aviationblog.dallasnews.com/2...mplaints.html/
Apr 18, 2014, 7:14 am
#9
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I agree but there is always a catch. It ends up lowering the bar. Unfortunately that is what America has become, a steady race to the bottom in terms of quality and service. Meanwhile many foreign competitors, particularly in Asia and the Mideast, move the other way to better and better service and luxury.
Apr 18, 2014, 8:28 am
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I agree but there is always a catch. It ends up lowering the bar. Unfortunately that is what America has become, a steady race to the bottom in terms of quality and service. Meanwhile many foreign competitors, particularly in Asia and the Mideast, move the other way to better and better service and luxury.
Apr 18, 2014, 1:05 pm
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Apr 18, 2014, 1:51 pm
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Apr 23, 2014, 10:31 pm
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