GF cancelled a segment in my itinerary. Options?
Jul 3, 2019, 2:00 pm
#1
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Original Poster
Join Date: May 2009
Location: DFW
Programs: AAdvantage Platinum, Hilton HHonors Gold
Posts: 2,863
GF cancelled a segment in my itinerary. Options?
Hi,
I am scheduled to fly KRT-BAH-LHR-YYZ on GF/GF/AC on a GF-issued ticket on October 12th. Unfortunately, today I received an email from GF stating the KRT-BAH leg has been cancelled.
Upon calling GF customer service, the agent informed me I could either get a full refund or fly on the 16th, since GF operates that flight only once a week now. Does this seem right?
I asked whether they could re-accommodate me on another carrier to BAH (as I need to travel on either the 11th or the 12th) and they said they do not have an agreement in place for schedule chance.
Any thoughts?
Thanks
I am scheduled to fly KRT-BAH-LHR-YYZ on GF/GF/AC on a GF-issued ticket on October 12th. Unfortunately, today I received an email from GF stating the KRT-BAH leg has been cancelled.
Upon calling GF customer service, the agent informed me I could either get a full refund or fly on the 16th, since GF operates that flight only once a week now. Does this seem right?
I asked whether they could re-accommodate me on another carrier to BAH (as I need to travel on either the 11th or the 12th) and they said they do not have an agreement in place for schedule chance.
Any thoughts?
Thanks
Jul 6, 2019, 1:53 am
#3
Join Date: May 2017
Location: SIN
Programs: AS MVPG75k, AA Plat
Posts: 741
Hi,
I am scheduled to fly KRT-BAH-LHR-YYZ on GF/GF/AC on a GF-issued ticket on October 12th. Unfortunately, today I received an email from GF stating the KRT-BAH leg has been cancelled.
Upon calling GF customer service, the agent informed me I could either get a full refund or fly on the 16th, since GF operates that flight only once a week now. Does this seem right?
I asked whether they could re-accommodate me on another carrier to BAH (as I need to travel on either the 11th or the 12th) and they said they do not have an agreement in place for schedule chance.
Any thoughts?
Thanks
I am scheduled to fly KRT-BAH-LHR-YYZ on GF/GF/AC on a GF-issued ticket on October 12th. Unfortunately, today I received an email from GF stating the KRT-BAH leg has been cancelled.
Upon calling GF customer service, the agent informed me I could either get a full refund or fly on the 16th, since GF operates that flight only once a week now. Does this seem right?
I asked whether they could re-accommodate me on another carrier to BAH (as I need to travel on either the 11th or the 12th) and they said they do not have an agreement in place for schedule chance.
Any thoughts?
Thanks
Oct 5, 2019, 3:18 pm
#4
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Original Poster
Join Date: May 2009
Location: DFW
Programs: AAdvantage Platinum, Hilton HHonors Gold
Posts: 2,863
So I finally decided to cancel this flight since GF rebooked me on a flight leaving on a Tuesday a few days afterwards that does not work with much schedule. However, I have been trying for nearly a month to have the flight cancelled and the money refunded through Travelocity - without success. Travelocity service must be the most incompetent out there. I called several times, and twice they told me they could not reach Gulf Air and twice that they had to send a waiver request to another department - from which we regularly failed to hear from.
The scheduled flight is now only a week away - what do you suggest I do? Should I file a claim with credit card?
thanks,
oneworld82
The scheduled flight is now only a week away - what do you suggest I do? Should I file a claim with credit card?
thanks,
oneworld82