Kenya Airways: Extortionate and Spiteful
#1
Original Poster
Join Date: Feb 2016
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Kenya Airways: Extortionate and Spiteful
Extortionate:
- Monopolise the NBO/DAR/NBO route and charge ~$350 return for a 1hr flight BECAUSE THEY CAN!!!
- Consolidate flights on this route at will citing random technical issues, thereby disrupting passengers' timetables for their own greed
- Conveniently 'forget' to release cheaper booking classes on their booking engine
Spiteful:
- Point out a mistake or oversight, and you get ignorance / stalling until you bite the bullet
- Point out a mass-error and they'll resolve all instances but yours as punishment for flagging the error
Kenya Airways (KQ) forgot to release X class (Standard Economy Reward) seats on the NBO/DAR leg for the entire year 2019, and I discovered this when I couldn't use my miles to book a DAR/NBO/DAR flight. The DAR/NBO leg was fine for X class. KQ spent a week arguing that X class seats were merely booked up for all dates/times (5 flights daily), before realising you can't fully book seats that were never released in the first place. On acknowledging the oversight, they ask me my preferred travel date/time for NBO/DAR, and then they swiftly released X class seats on all flights and all dates in 2019 except for my preferred date/time and the one immediately after. They emailed me to say that X class seats have now been released but my preferred flight is fully booked in X class even though they had only just released seats for the first time. I checked +/- 3 days and all 5 flights on all other 6 days had X class seats available and the 3 other flights on my preferred date did too, just the 2 flights at my preferred time and the one immediately after were missing availability. I wish I had lied about my preferences, but a lesson nevertheless for others' benefit...
Is this extortion, spitefulness, both or something else? Keen on thoughts
- Monopolise the NBO/DAR/NBO route and charge ~$350 return for a 1hr flight BECAUSE THEY CAN!!!
- Consolidate flights on this route at will citing random technical issues, thereby disrupting passengers' timetables for their own greed
- Conveniently 'forget' to release cheaper booking classes on their booking engine
Spiteful:
- Point out a mistake or oversight, and you get ignorance / stalling until you bite the bullet
- Point out a mass-error and they'll resolve all instances but yours as punishment for flagging the error
Kenya Airways (KQ) forgot to release X class (Standard Economy Reward) seats on the NBO/DAR leg for the entire year 2019, and I discovered this when I couldn't use my miles to book a DAR/NBO/DAR flight. The DAR/NBO leg was fine for X class. KQ spent a week arguing that X class seats were merely booked up for all dates/times (5 flights daily), before realising you can't fully book seats that were never released in the first place. On acknowledging the oversight, they ask me my preferred travel date/time for NBO/DAR, and then they swiftly released X class seats on all flights and all dates in 2019 except for my preferred date/time and the one immediately after. They emailed me to say that X class seats have now been released but my preferred flight is fully booked in X class even though they had only just released seats for the first time. I checked +/- 3 days and all 5 flights on all other 6 days had X class seats available and the 3 other flights on my preferred date did too, just the 2 flights at my preferred time and the one immediately after were missing availability. I wish I had lied about my preferences, but a lesson nevertheless for others' benefit...
Is this extortion, spitefulness, both or something else? Keen on thoughts
#3
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#4
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#5
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#6
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Hmmm that's very interesting. I used to fly this route a lot for a few years and mostly on KQ/PW and there was usually no difference in price (usually about $400 RT) and the coordination was so aligned that you really wouldn't know if you were on KQ or PW metal until boarding. I guess that's changed
#7
Join Date: Nov 2008
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Hmmm that's very interesting. I used to fly this route a lot for a few years and mostly on KQ/PW and there was usually no difference in price (usually about $400 RT) and the coordination was so aligned that you really wouldn't know if you were on KQ or PW metal until boarding. I guess that's changed
Kenya Airways (KQ) is seeking exemption from competition rules in its joint venture deal with Tanzania’s national carrier Precision Air.
KQ, which has a 41.23 stake in Precision Air wants regulatory approval to discuss revenue sharing, price setting, route schedules, sales and marketing on the two airline’s joint venture routes in Kenya and Tanzania.
They have now applied to be exempted from competition regulations until April 2022.
https://www.businessdailyafrica.com/...ajz/index.html
FastJet could have been a great alternative but they did not last long on that route ...
#8
Original Poster
Join Date: Feb 2016
Location: Europe
Posts: 89
Anyway, this morning availability magically appeared on the flight immediately (~4.5hrs) after my preferred flight, so I went ahead and booked it which seems a wise move as a couple of hours later all X class seats on all dates (I checked both April and November) have magically disappeared once again!
Looks like I may have misunderstood their quota system - it may actually be on a per year (or rolling 12 month period) basis rather than on a per flight basis. Hopefully this proves true and helps others on here with some advance planning...
PS> My return flight cost me 14000 flying blue miles + ~€115 in taxes, way cheaper than any other options especially considering I had just a couple of months' validity left on my miles.
PS2> Hopefully Air Tanzania can step in on this route with its modest fare policies!
Last edited by MB_again; Mar 5, 2019 at 12:56 am Reason: Additional comment
#9
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(And it is because of that very convenience you mention that ALL airlines - not just KQ - charge more for direct service than they do for connecting itineraries.)
#10
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Join Date: Feb 2016
Location: Europe
Posts: 89
If I remember right, you only earn 125 miles per leg on the cheapest cash fare either way on this route, imagine how many trips it takes to earn 7000 miles let alone 13500 miles.
Charging more is fine, charging extortionately is not! It's only a 1hr flight after all, and they do take the liberty of consolidating flights when they wish.
#11
Join Date: Nov 2017
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Well $ 350 is still better than before.
Go back 5-7 years to before Fastjet entered the market and tickets DAR-NBO directly were $ 425-450 return as I remember, never on sale. Total rip off.
If you look into the history of Fastjet you will see they bought up a Kenyan company (Fly540) in order to obtain rights to fly in Kenya, but as far as I heard the Kenyan government tried to bully them out of it, and somewhat succeeded.
By the time they finally got permission to fly DAR-NBO direct, Tanzania ended up in recession and recently Fastjet has collapsed and now under re-structuring with new owners. They did offer DAR-NBO direct tickets for about $ 250 return as far as I remember. And KQ almost matched the fares.
Bear in mind, the economic situation in Tanzania currently hasn't been kind to airliners. KQ has cut down a lot on their frequencies NBO-DAR, just like e.g. EK has cut down DXB-DAR down to now 7 flights weekly, down from 12 or 14 if I am not mistaken. (And now 5 flights weekly during runway maintenance in DXB). Etihad completely stopped flying to DAR, Qatar is now adding a stopover in JRO and MS is now flying with stopover in Kenya.
But a lot of routes in Africa are like expensive like this. I fly DAR-ADD direct on ET at least every second week. When booking DAR-ADD the pricing is usually $ 450-500 and if you book ADD-DAR you can get it down to $ 385ish. In comparison you often see tickets DAR-ADD-BOM or DAR-ADD-JNB for about $ 325-350. Sure, I can save a bit of money by doing a connection in Rwanda or Kenya, but no time for that when flying so often.
DAR-JNB is another example, you are going to pay a lot of money if you want to fly directly on SA.
Interestingly, I haven't seen Air Tanzania talk about NBO flights in the multitude of newspaper articles there has been about them. But I guess it should come sooner or later - or a code share with KQ.
There are continuous talks in African Union about the Open Skies initiative on the continent, but unsurprisingly it seems only the member states with strong national airliners are supporters of this.
Go back 5-7 years to before Fastjet entered the market and tickets DAR-NBO directly were $ 425-450 return as I remember, never on sale. Total rip off.
If you look into the history of Fastjet you will see they bought up a Kenyan company (Fly540) in order to obtain rights to fly in Kenya, but as far as I heard the Kenyan government tried to bully them out of it, and somewhat succeeded.
By the time they finally got permission to fly DAR-NBO direct, Tanzania ended up in recession and recently Fastjet has collapsed and now under re-structuring with new owners. They did offer DAR-NBO direct tickets for about $ 250 return as far as I remember. And KQ almost matched the fares.
Bear in mind, the economic situation in Tanzania currently hasn't been kind to airliners. KQ has cut down a lot on their frequencies NBO-DAR, just like e.g. EK has cut down DXB-DAR down to now 7 flights weekly, down from 12 or 14 if I am not mistaken. (And now 5 flights weekly during runway maintenance in DXB). Etihad completely stopped flying to DAR, Qatar is now adding a stopover in JRO and MS is now flying with stopover in Kenya.
But a lot of routes in Africa are like expensive like this. I fly DAR-ADD direct on ET at least every second week. When booking DAR-ADD the pricing is usually $ 450-500 and if you book ADD-DAR you can get it down to $ 385ish. In comparison you often see tickets DAR-ADD-BOM or DAR-ADD-JNB for about $ 325-350. Sure, I can save a bit of money by doing a connection in Rwanda or Kenya, but no time for that when flying so often.
DAR-JNB is another example, you are going to pay a lot of money if you want to fly directly on SA.
Interestingly, I haven't seen Air Tanzania talk about NBO flights in the multitude of newspaper articles there has been about them. But I guess it should come sooner or later - or a code share with KQ.
There are continuous talks in African Union about the Open Skies initiative on the continent, but unsurprisingly it seems only the member states with strong national airliners are supporters of this.
#12
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The length of time an aircraft is in the air is large immaterial to the price of the ticket (viz LON-NYC for much of the year). Have a look at what some Air Canada partners charge for infrequent and poor-service flights on old aircraft to Canada remote northern communities.
#13
Join Date: Mar 2016
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I don't know if that might be part of what you are referring to, consolidating flights is something airlines occasionally do, are you saying KQ is doing it more than others? What is your source for that?
I really find the latter hard to believe... for the former see above, if RM decided that booking class X is not available, from customer service point of view, all X class tickets are booked, it doesn't matter how many PAX booked it (or even if it is 0)
#14
Join Date: Nov 2017
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Also LX and MS operate with stops in NBO and then onto DAR, but none of them have permission to carry passengers between these destinations (5th freedom flights). I am certain that ET would have done ADD-NBO-DAR flights by now if they had the permission to do so, or perhaps so would QR and KL which currently fly to DAR with a stopover in JRO. Or TK that flies to DAR with a "stopover" in LUN.
QR, KL and ET all currently operate flights between JRO and DAR/ZNZ in Mainland Tanzania, but don't have permission to carry passengers domestically.
#15
Join Date: Mar 2016
Location: CPT,AMS
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This is a very true and fair statement if the market was open for all. But you forget that the African airline market isn't free and open but very bureaucratic and corrupt. Each country will try to keep their competitors out on purpose to support their national airlines, in this case the Kenyan government delayed Fastjet's entry into Kenya with quite a few years. Most of Fastjet's initial business plans couldn't be carried out because of this, in my opinion it was a large contributing factor to their collapse.