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No Etihad Guest miles on EY006 when booked as LH codeshare?

No Etihad Guest miles on EY006 when booked as LH codeshare?

Old Dec 4, 18, 4:13 am
  #1  
Original Poster
 
Join Date: Mar 2001
Location: Bonn, Germany
Programs: TK Elite, LH FTL
Posts: 610
No Etihad Guest miles on EY006 when booked as LH codeshare?

Dear fellow travelers,

here's my situation, back in September I flew CGN-MUC-AUH with the first flight operated by LH and the second one (EY006) operated by EY. The flight was booked on LH ticket stock using the LH code 9659 for MUC-AUC. Usually, I'm booking this flight on EY stock, but this time around, I was traveling back from RUH on LH, so our corporate travel agent chose to book the codeshare instead. I'm aware that in order to collect M&M miles, the operating carrier counts (so no milages accrual for LH M&M), so I made sure that my Etihad Guest miles number was added for the second segment. However, no miles were posted. When I wrote to Etihad Guest later, I received the following response:

Thank you for taking the time to contact Etihad Guest.
You can only earn miles with our code share partners when flying on a flight with the Etihad Airways code of our code share flights.
In light of the above the flights mentioned below is ineligible for accrual of miles.
So, in essence I cannot earn any miles for this flight, no for LH M&M (as it is EY metal) and not on Etihad Guest as the flight was booked under the LH code. Is that really the case? In my view, this devalues the codeshare arrangement quite a bit. Or am I missing something?
Arnur is offline  
Old Dec 4, 18, 11:05 am
  #2  
 
Join Date: Jul 2005
Location: somewhere between Europe and Africa, from SFO
Programs: A3*G, EY Silver
Posts: 7,671
That sounds like an automated reply that they used to reply to your codeshare question without fully understanding the question. Call them up.
Palal is offline  
Old Dec 4, 18, 11:33 am
  #3  
Original Poster
 
Join Date: Mar 2001
Location: Bonn, Germany
Programs: TK Elite, LH FTL
Posts: 610
Originally Posted by Palal View Post
That sounds like an automated reply that they used to reply to your codeshare question without fully understanding the question. Call them up.
Thanks for the advise, I will do that. However, the email does show my full itinerary and the ticket number, so it seems somebody has at least looked at it.
Arnur is offline  

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