RJ Ticket Cancellation

Old Aug 21, 18, 8:33 pm
  #1  
Original Poster
 
Join Date: Nov 2012
Location: ZRH
Programs: QR Gold / M&M FTL / Marriott Bonvoy Amb
Posts: 295
RJ Ticket Cancellation

I need some advice from people flying RJ.

I bought a discounted business ticket last year, unfortunately the dates do not match my schedule anymore.
I had 3 schedule changes from the time of booking.
One major change was BKK-AMM-GVA arriving at 10h55 to BKK-AMM-ZRH-GVA (no more direct GVA flight from AMM this day) arriving 16h00 (and obviously a much longer trip).

When I checked the conditions of RJ.com for Involuntary Tickets Refunds, I only see that they refund the ticket if you have at least 24 hours of difference or if the destination is no more covered !

Somebody know If I can try to waive the cancellation fees or there is not chance with RJ ?
GalaxyChris is offline  
Old Aug 22, 18, 1:44 am
  #2  
 
Join Date: Jan 2016
Location: LON
Programs: BAEC, Accor
Posts: 1,411
If the delay had been to your outbound flight you would have been given better protection from EU261. Out of interest, who is operating the flight ZRH to GVA?
plunet is online now  
Old Aug 22, 18, 6:04 am
  #3  
Original Poster
 
Join Date: Nov 2012
Location: ZRH
Programs: QR Gold / M&M FTL / Marriott Bonvoy Amb
Posts: 295
Originally Posted by plunet View Post
If the delay had been to your outbound flight you would have been given better protection from EU261. Out of interest, who is operating the flight ZRH to GVA?
Still RJ plane, with one stop in ZRH on the way.
GalaxyChris is offline  
Old Aug 22, 18, 11:55 am
  #4  
 
Join Date: Jan 2016
Location: LON
Programs: BAEC, Accor
Posts: 1,411
I just wonder now with an eu-eu sector at the end of the delayed sector, (EU in the context that Switzerland has opted into EU261 regulations) you could try to argue that if the delay to your arrival is 5 hours or more at your destination then you are entitled to a refund under EU261. To my mind it's a bit tenuous and it's only by virtue that you now have an EU-EU sector at the end, maybe others with more insight into EU261 can offer an opinion. Armchair lawyers, please form an orderly queue
plunet is online now  
Old Aug 23, 18, 9:06 am
  #5  
 
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA
Posts: 9,382
The ZRH-GVA sector is a red herring, as the OP's ticket would state AMM-GVA and not AMM-GVA-ZRH.
BA6501 is offline  
Old Aug 23, 18, 9:49 am
  #6  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 42,839
Originally Posted by BA6501 View Post
The ZRH-GVA sector is a red herring, as the OP's ticket would state AMM-GVA and not AMM-GVA-ZRH.
More to the point, while recent CJEU rulings to the effect that "connections" are mere happenstances, that cuts against the application of the Regulation as well. In probably 99% of cases, those two opinions will be helpful to the passenger. Just not here.

However this is ticketed, e.g. AMM-GVA-ZRH (connection) or AMM-GVA, won't matter.
Often1 is offline  
Old Aug 29, 18, 4:09 pm
  #7  
Original Poster
 
Join Date: Nov 2012
Location: ZRH
Programs: QR Gold / M&M FTL / Marriott Bonvoy Amb
Posts: 295
Originally Posted by BA6501 View Post
The ZRH-GVA sector is a red herring, as the OP's ticket would state AMM-GVA and not AMM-GVA-ZRH.

The old ticket was AMM-GVA direct, the new ticket they want I confirm is labeled AMM-ZRH (Technical stop)-GVA

If you take the same day ZRH-AMM it will display ZRH-GVA (Technical stop)-AMM... a lot of technical stop
GalaxyChris is offline  

Thread Tools
Search this Thread