Old Nov 20, 2023, 1:08 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: B747-437B
INFO AND FAQ ABOUT ETHIOPIAN AIRLINES' STPC (STopover Paid by Carrier) PROGRAM

If you have a connection between two Ethiopian Airlines international flights at Addis Ababa International Airport (ADD) scheduled for between 08:00 to 23:59 hours in length on a single ticket, you are eligible for the complimentary STPC (STopover Paid by Carrier) package.


Eligible passengers should get a voucher for hotel, visa, meals and transport when you check-in for your first Ethiopian Airlines flight. On arrival in Addis Ababa, proceed DIRECTLY to immigration who will process your transit entry on the basis of the voucher. As soon as you exit the customs area, there is an Ethiopian Airlines Transport Desk on the left hand side. Present your voucher there for a rubber stamp and they will advise you the details of your hotel shuttle. There is a waiting area with a handful of seats (and free WiFi) while you wait. The voucher covers everything, including all meals appropriate to the time of day.

FAQ

Qsn : How long does my layover need to be to take advantage of this program?
Ans : Your layover needs to be between 08:00 to 23:59 hours in length. A layover of 07:59 or less (or 24:00 and longer) is not eligible.

Qsn : My layover is during the daytime and not overnight. Am I still eligible?
Ans : YES. As long as your layover is between 08:00 to 23:59 hours in length, you are eligible.

Qsn : Which hotel will I be assigned to?
Ans : In almost all cases Business Class passengers will be assigned to the 5-star Ethiopian Skylight Hotel located in Bole. As of May 2023, the extension to the Skylight Hotel is also open so a vast majority of Economy Class passengers will also be assigned there.


https://www.ethiopianskylighthotel.com

Qsn. Do I need to book in advance?
Ans : No, you just show up at check-in for your first flight and you will receive the voucher.

Qsn : I did not receive my voucher at check-in. What should I do?
Ans : If you did not receive your voucher at check-in, you will most likely receive it at the boarding gate. If you still do not receive it for some reason, you can collect it at the "Transfer and Layover Office" in Addis Ababa which is located on the left (west) side of the transit security area.

Qsn. Do I get to choose my hotel?
Ans : No, your hotel will be assigned to you. In almost all cases Business Class passengers will be assigned to the 5-star Ethiopian Skylight Hotel. As of May 2023, the extension to the Skylight Hotel is also open so a vast majority of Economy Class passengers will also be assigned there.

Qsn. Do I need to buy my own food?
Ans : No, your voucher includes complimentary meals at the hotel appropriate to the time of day.

Qsn. How do I get to the hotel?
Ans : Your voucher includes complimentary transfers from the airport to the hotel and vice versa. The Ethiopian Airlines Transport Desk located just after Customs will direct you to the appropriate pickup point for the shuttle bus.

Qsn. Can I skip the shuttle bus and take a taxi instead?
Ans : Sure, but you need to get your voucher stamped by the Ethiopian Airlines Transport Desk located just after Customs. The hotel requires a stamped voucher in order to allow your check-in.

Qsn. I prefer to stay at the Hyatt Regency Addis Ababa - will Ethiopian Airlines reimburse my expenses there?
Ans : NO. You have to use the complimentary hotel provided by Ethiopian Airlines. They will not refund any expenses incurred elsewhere.

Qsn. I read and hear a lot of negative things about the security situation in Ethiopia. Is it safe to leave the airport?
Ans : Each person has their own risk appetite and needs to conduct their own security assessment. However, hundreds if not thousands of visitors in transit enter Ethiopia every day and do not fall victim to insecurity issues in the provided hotels. The wider city of Addis Ababa has the same security and crime issues that plague any big city, and tourists will stand out as prospective targets for pickpockets, etc..


Qsn. Can I request the In-Terminal hotel instead of a hotel in town?
Ans : The In-Terminal Hotel in Addis Ababa is also operated by Ethiopian Skylight Hotel. Anecdotally, if you receive a voucher for "SKYLIGHT", you may be able to choose to use it at either the airside in-terminal hotel, or the landside hotel which is around 300m from Terminal 1 and 1km from Terminal 2. Officially however, you should be using the landside hotel (which is a 5-star property and much nicer).

Qsn. Can I use the transit visa only and then go to my own hotel or take a city tour?
Ans : In practice, this is possible. Once you exit customs, simply exit the building rather than going to the Ethiopian Airlines Transport Desk for the shuttle bus to the provided hotel.

Qsn. Do they have free Wifi?
Ans : Yes, all hotels that Ethiopian Airlines uses for this program provide free Wifi. However, speeds may vary significantly and there are often Government imposed blocks of certain websites, apps and functionalities. You can purchase a local SIM card at the Safaricom or EthioTel desks located right next to the Ethiopian Airlines Transport Desk after customs. The SIM card costs 30 Birr (approx. $0.50) and you can purchase a data package of your choosing depending on your requirements.


Qsn : Can I leave the hotel and go sightseeing during my layover?
Ans : There should be nothing that stops you from doing this. However, if you are a military age male fitting a specific ethnic profile, you may experience some pushback from hotel security (UPDATED 2023). There have been situations where transit passengers who might not otherwise qualify for a visa have left hotels and joined up as mercenary soldiers with anti-government forces, so they want to ensure that doesn't happen. Some hotels may require you to leave your passport with them as a "deposit".

Qsn : I have a firearm in my checked luggage. Can I access it during my transit stop in Addis Ababa?
Ans : NO. Local regulations do not permit you to access your firearms while in transit in Addis Ababa. Hotels will conduct X-ray screening of all luggage and require guests to pass through metal detector screening to ensure no weapons are carried.


Qsn. Does my passport get stamped?
Ans : NO, in most cases, your passport will not be stamped. However, your photograph and/or fingerprints will be collected at immigration. In some cases however, your passport may be stamped.

Qsn. I am in transit to South Africa and I am concerned that using this program will trigger a requirement for Yellow Fever vaccination. What should I do?
Ans : If you enter Ethiopia, even in transit, you may be required to show proof of Yellow Fever vaccination upon arrival in South Africa.


Qsn. How long does it take to deal with all the formalities?
Ans : If you have all your paperwork already in order (viz. onward boarding pass and transit voucher) you can be out of the building within 15 minutes of touchdown. Very rarely does it take longer than 30 minutes.

Qsn : There is a shorter connection available to my destination. Am I still eligible for this program?
Ans. YES. If you are on a paid ticket and there is a shorter connection available, your fare already includes a surcharge of $70 to cover this program. If you are on an award ticket, no surcharge is applicable and you will receive the vouchers anyway.

Qsn : There is a shorter connection available to my destination. Customer service says I am not eligible, but this FAQ says I am. Who is right?
Ans : This FAQ is based on hundreds of passenger experiences over the course of multiple years. There is no single data point where a passenger has been denied this program due to a "shorter connection" being available. There is an official policy, and then there is the reality on the ground.

Qsn : I am on an award ticket. Am I still eligible for this program?
Ans : YES. As long as both inbound and outbound flights are on the same ticket and operated by Ethiopian Airlines, you are eligible.


Qsn : I am on a partner issued ticket (revenue or award). Am I still eligible for this program?
Ans : YES. As long as both inbound and outbound flights are on the same ticket and operated by Ethiopian Airlines, you are eligible. Both revenue and award tickets issued by partners are eligible.

Qsn : I am arriving on Turkish Airlines and departing on Ethiopian. Am I eligible?
Ans : NO. Both inbound and outbound flights must be operated by Ethiopian Airlines to be eligible.


Qsn : I am arriving on Ethiopian Airlines and departing on Egyptair. Am I eligible?
Ans : NO. Both inbound and outbound flights must be operated by Ethiopian Airlines to be eligible.

Qsn : I am traveling on separate tickets but both flights are on Ethiopian Airlines. Am I eligible?
Ans : NO. Both inbound and outbound flights must be on the same ticket and operated by Ethiopian Airlines to be eligible.

Qsn : I am arriving on a domestic Ethiopian Airlines flight and departing the next morning on an international flight. Am I eligible?
Ans : This program specifically applies only to international flights. If either your arrival or departure flights is domestic, you need to check the specific fare rules for details about eligibility.

Qsn : I am not eligible for the complimentary package as I am on separate tickets. Can I pay extra and purchase this anyway?
Ans : YES. You can usually purchase this package for between $70-135 depending on hotel availability from the "Transfer and Layover Office" at Addis Ababa

Qsn : My country is not eligible for visa-on-arrival in Ethiopia. Am I eligible?
Ans : YES. Citizens of all countries traveling on national passports are eligible for this program. Ethiopian Airlines arranges your transit visas, which is a separate program from the Tourist Visa On Arrival program.

Qsn : I am an Ethiopian citizen traveling on a refugee travel document issued by a foreign country. Am I eligible?
Ans : NO. Your refugee travel document will, in most cases, not be eligible for entry into Ethiopia in such a situation. Please confirm with your local Ethiopian Embassy.







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Ethiopian Airlines (ADD layover)

Old Jan 28, 2024, 7:51 am
  #316  
 
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Has anyone succeeded booking with the "Stopover" option lately? This used to be a booking option where you could stay in Addis for up to 7 days. However, for a long time now I have not succeeded in getting any days option from the pulldown menu, it just says "No stopover". A year ago, I solved this by using multicity instead and got a great fare, including a week in ADD. This is not the case now.
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Old Jan 31, 2024, 6:37 am
  #317  
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40min transit time at ADD is going to be interesting (arriving ET 725 from CPH/VIE and departing ET 845 to CPT 40min later).
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Old Jan 31, 2024, 7:50 am
  #318  
 
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Originally Posted by SK AAR
40min transit time at ADD is going to be interesting (arriving ET 725 from CPH/VIE and departing ET 845 to CPT 40min later).
Yeah, that tight anywhere. Assume it's a stand/bus affair. If you are in Y, tell the crew, they might bump you onto the C bus. As long as they load your bag in time, you're good.
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Old Jan 31, 2024, 7:52 am
  #319  
 
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Originally Posted by SK AAR
40min transit time at ADD is going to be interesting (arriving ET 725 from CPH/VIE and departing ET 845 to CPT 40min later).
Meh, I wouldn't worry. They have the second CPT flight ET847 just 90 minutes later. They will not hold ET845 for any reason - that and ET921 are their two most schedule-critical morning departures because of knock-on effects.
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Old Jan 31, 2024, 8:23 am
  #320  
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Yeah, I'm aware that there is later morning flight to CPT (ET847) and most likely I would just be rebooked to that flight in case I'm unable to make to ET845. Not the end of the world.
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Old Feb 5, 2024, 10:48 am
  #321  
 
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Does anyone know if this package still applies to award tickets?

Also, "first possible connection" - a corresponding morning flight is full (no award), but an evening flight to the same destination is available - in your experience and opinion, will this then be seen as first available?

Last edited by Jetboi; Feb 5, 2024 at 11:41 am
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Old Feb 5, 2024, 12:54 pm
  #322  
 
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Originally Posted by Jetboi
Does anyone know if this package still applies to award tickets?

Also, "first possible connection" - a corresponding morning flight is full (no award), but an evening flight to the same destination is available - in your experience and opinion, will this then be seen as first available?
From the FAQ above.

Qsn : There is a shorter connection available to my destination. Am I still eligible for this program?
Ans. YES. If you are on a paid ticket and there is a shorter connection available, your fare already includes a surcharge of $70 to cover this program. If you are on an award ticket, no surcharge is applicable and you will receive the vouchers anyway.

Qsn : There is a shorter connection available to my destination. Customer service says I am not eligible, but this FAQ says I am. Who is right?
Ans : This FAQ is based on hundreds of passenger experiences over the course of multiple years. There is no single data point where a passenger has been denied this program due to a "shorter connection" being available. There is an official policy, and then there is the reality on the ground.

Qsn : I am on an award ticket. Am I still eligible for this program?
Ans : YES. As long as both inbound and outbound flights are on the same ticket and operated by Ethiopian Airlines, you are eligible.


Qsn : I am on a partner issued ticket (revenue or award). Am I still eligible for this program?
Ans : YES. As long as both inbound and outbound flights are on the same ticket and operated by Ethiopian Airlines, you are eligible. Both revenue and award tickets issued by partners are eligible.
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Old Feb 6, 2024, 2:33 am
  #323  
 
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Sorry, I totally missed this. Thanks.
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Old Feb 6, 2024, 6:27 am
  #324  
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Originally Posted by SK AAR
Yeah, I'm aware that there is later morning flight to CPT (ET847) and most likely I would just be rebooked to that flight in case I'm unable to make to ET845. Not the end of the world.
Another option would be for them to grab you as you exit the plane and directly brings you to the next one (unless extra screening is mandated by destination country), but your luggage might not follow you
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Old Feb 6, 2024, 6:43 am
  #325  
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I expect the flight from CPH/VIE to arrive at a remote stand and pax to be bussed to the terminal. From there it is quite easy to enter the terminal, proceed upstairs, through security checks to the the gate (CPT flights depart from a gate AFAIK quite close to where you emerge as a transit pax). So I'm not too concerned about this connection. Besides it appears from flightradar24 that most often ET725 from CPH/VIE arrives early.
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Old Feb 6, 2024, 1:53 pm
  #326  
 
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Layover

Will i get layover package? travel Bangkok to London Gatwick, with 17 hour layover , my concern is there a Heathrow flight with just a 3 hour gap,unless do a multi trip booking the lhr is not an option as outward ticket is Gatwick ,Business class , should get it shouldn't I?
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Old Feb 6, 2024, 2:22 pm
  #327  
 
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Originally Posted by Mllloyd44
Will i get layover package? travel Bangkok to London Gatwick, with 17 hour layover , my concern is there a Heathrow flight with just a 3 hour gap,unless do a multi trip booking the lhr is not an option as outward ticket is Gatwick ,Business class , should get it shouldn't I?
From the FAQ above.
Qsn : There is a shorter connection available to my destination. Am I still eligible for this program?
Ans. YES. If you are on a paid ticket and there is a shorter connection available, your fare already includes a surcharge of $70 to cover this program. If you are on an award ticket, no surcharge is applicable and you will receive the vouchers anyway.

Qsn : There is a shorter connection available to my destination. Customer service says I am not eligible, but this FAQ says I am. Who is right?
Ans : This FAQ is based on hundreds of passenger experiences over the course of multiple years. There is no single data point where a passenger has been denied this program due to a "shorter connection" being available. There is an official policy, and then there is the reality on the ground.
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Old Feb 26, 2024, 2:48 am
  #328  
 
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Hey! i hope someone can help me here.. i'm flying from zanzibar to victoria falls and im gonna have a layover for 12hrs in ADD... im booking it via Ethiopian Airlines... Im afraid my two flights won't be on one ticket which would ruin my eligibility for the free hotel.. does someone know how it works with the flights being on one ticket ? i assume i will just get two boarding tickets at the counter in zanzibar ?
thanks for your help !
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Old Feb 26, 2024, 2:59 am
  #329  
 
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Originally Posted by Anelie 768
im booking it via Ethiopian Airlines... Im afraid my two flights won't be on one ticket which would ruin my eligibility for the free hotel.. does someone know how it works with the flights being on one ticket ?
If you book directly through Ethiopian Airlines your flights will be on a single ticket and you will receive everything as described when you check-in at Zanzibar. Nothing to worry about - this is the most straightforward way to guarantee your eligibility (ie. book directly from ET).
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Old Mar 13, 2024, 10:38 am
  #330  
 
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Thanks B747-437B for all the great info on this thread!
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