MeliaRewards [formerly Sol Melia MAS] program
Mar 19, 2012, 2:28 pm
#31
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,555
Since this thread has popped up today, I figure I should drop a line about my experience with them on my one stay. (Sorry I can't answer that status match question...)
The good:
- Excellent hotel, the Gran Melia in Seville. Wonderful room, fantastic service throughout the hotel, perfect location in central Seville...walking distance to pretty much anything you'd want to do in the city.
- Even as a "base" member, I had a great top-floor balcony room with a nice view out over the city. Not a suite, but one of the more desirable rooms you could have in this hotel.
- Welcome amenity for me, a non-elite, was better than the typical Platinum amenity at Marriott. (Snack plus wine.)
- Although it was a smallish property, it would do well alongside any of our favorite upscale brands in terms of quality. The staff here would fit in just fine at a W, JW, Conrad, or similar hotel.
The bad:
- That 40 Euro thing...as I suspected, the hotel knew nothing about it. I had no evidence that I should have this offer so I couldn't argue much about it. The hotel offered me discounted breakfast (about half off the "list" price), but I suspect they offer this to everyone.
The ugly:
- Points didn't post at all. I waited a whole month, nothing...then submitted a missing points request. A month later, I got about 75% of the points I thought I'd get.
If I'm ever in Seville again (which I hope to be!), I will stay at this hotel again. It was a good enough property that I'd rather stay there than at one of the lesser AC hotels just to get some Marriott points. But as a loyalty program, this one seems to have a bit to be desired...
Based on the slowness of my missing points response, I'd be surprised if they have somebody standing by to grant that status match request all that quickly...if at all.
The good:
- Excellent hotel, the Gran Melia in Seville. Wonderful room, fantastic service throughout the hotel, perfect location in central Seville...walking distance to pretty much anything you'd want to do in the city.
- Even as a "base" member, I had a great top-floor balcony room with a nice view out over the city. Not a suite, but one of the more desirable rooms you could have in this hotel.
- Welcome amenity for me, a non-elite, was better than the typical Platinum amenity at Marriott. (Snack plus wine.)
- Although it was a smallish property, it would do well alongside any of our favorite upscale brands in terms of quality. The staff here would fit in just fine at a W, JW, Conrad, or similar hotel.
The bad:
- That 40 Euro thing...as I suspected, the hotel knew nothing about it. I had no evidence that I should have this offer so I couldn't argue much about it. The hotel offered me discounted breakfast (about half off the "list" price), but I suspect they offer this to everyone.
The ugly:
- Points didn't post at all. I waited a whole month, nothing...then submitted a missing points request. A month later, I got about 75% of the points I thought I'd get.
If I'm ever in Seville again (which I hope to be!), I will stay at this hotel again. It was a good enough property that I'd rather stay there than at one of the lesser AC hotels just to get some Marriott points. But as a loyalty program, this one seems to have a bit to be desired...
Based on the slowness of my missing points response, I'd be surprised if they have somebody standing by to grant that status match request all that quickly...if at all.
Apr 16, 2012, 6:51 am
#32
Join Date: Jun 2003
Location: KMIA and EDDS
Programs: LH SEN, DL GM
Posts: 60
"Dear Sir, We would like to inform you that we don't match statuses from different programs.
Kind regards. BackOffice MaS"
Dec 9, 2012, 10:49 am
#34
Join Date: Apr 2007
Location: Canary Islands, Spain
Posts: 84
Please send me a private with your name and email and I will invite you to the mas program.
Thank you.
Dec 17, 2012, 10:54 am
#36
Join Date: Mar 2012
Location: FRA
Posts: 614
Quick Question: The Melia Page reads that one can't transfer Points that one gets with signing up...So far, so strange...But my Question is -in ADVANCE, i don't want to buy Points without being able to transfer them - can i transfer Melia-Points that i just bought via the Programm? I mean, i want to buy 100.000 Points and get the 20% Bonus, which makes 120.000 Points and will end up as 60.000 Miles...Costs 800 Euro..But I don't want to spend the Money without being SURE that i can really transfer them!
So please answer this Question..
So please answer this Question..
Dec 17, 2012, 3:51 pm
#37
Join Date: Apr 2007
Location: Canary Islands, Spain
Posts: 84
I don't know the answer to your question, put the question in the wall of facebook page of Melia group, the support is very good.
https://www.facebook.com/MeliaHotels...ref=ts&fref=ts
https://www.facebook.com/MeliaHotels...ref=ts&fref=ts
Dec 18, 2012, 11:19 am
#38
Join Date: Mar 2012
Location: FRA
Posts: 614
I don't know the answer to your question, put the question in the wall of facebook page of Melia group, the support is very good.
https://www.facebook.com/MeliaHotels...ref=ts&fref=ts
https://www.facebook.com/MeliaHotels...ref=ts&fref=ts
I did a "Copy-and-Paste" - Fingers crossed for quick Help
Have a great day!
Dec 20, 2012, 12:54 pm
#39
Join Date: Oct 2001
Location: YYC
Posts: 1,876
Feb 11, 2013, 12:46 pm
#41
Join Date: Apr 2007
Location: Canary Islands, Spain
Posts: 84
Feb 12, 2013, 2:36 pm
#42
Join Date: May 2011
Location: OSL
Programs: SK*G, TK*G, AB Silver (OW Ruby), SPG Gold, Club Carlson Gold
Posts: 95
Feb 23, 2013, 9:30 am
#43
Join Date: May 2007
Location: Zurich
Programs: BA GGL, TK*G EL, KL P ELPL, ex AB P, ex LH/LX Sen, HHonors D4L, Bonvoy P
Posts: 1,647
mas Rewards is now Melia Rewards
I received an e-mail about the roll out of Melia Rewards, the updated mas rewards program, earlier this week.
No dramatic changes, rather a facelift. There are now four tiers, including the base tier, which makes benefits slightly more differentiated. Surprisingly, it looks like the tier added is really the silver one, i.e. the second lowest. However, it seems that one of the key advantages of mas Rewards, the fact that also base members enjoyed some benefits, is kept
A comprehensive overview over the new program can be found under https://www.melia.com/nMas/jsp/C_Ventajas.jsp
No dramatic changes, rather a facelift. There are now four tiers, including the base tier, which makes benefits slightly more differentiated. Surprisingly, it looks like the tier added is really the silver one, i.e. the second lowest. However, it seems that one of the key advantages of mas Rewards, the fact that also base members enjoyed some benefits, is kept
A comprehensive overview over the new program can be found under https://www.melia.com/nMas/jsp/C_Ventajas.jsp
Last edited by swiss_global; Feb 23, 2013 at 9:51 am
Feb 23, 2013, 8:47 pm
#44
Join Date: Feb 2004
Location: Canada
Posts: 881
No dramatic changes, rather a facelift. There are now four tiers, including the base tier, which makes benefits slightly more differentiated. Surprisingly, it looks like the tier added is really the silver one, i.e. the second lowest. However, it seems that one of the key advantages of mas Rewards, the fact that also base members enjoyed some benefits, is kept
A comprehensive overview over the new program can be found under https://www.melia.com/nMas/jsp/C_Ventajas.jsp
A comprehensive overview over the new program can be found under https://www.melia.com/nMas/jsp/C_Ventajas.jsp
Feb 24, 2013, 4:22 am
#45
Suspended
Join Date: Jul 2007
Posts: 4,477
Also the late check-out is defined by member tiers which is sort of nice.
Lifetime Gold/Platinum is introduced as well. But sadly no mention of lifetime Silver...lol (too easy to obtain each year I guess)
Anyone know how the birthday free night would work?
Last edited by FlyerTalker688786; Feb 25, 2013 at 10:12 am