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MeliaRewards [formerly Sol Melia MAS] program

MeliaRewards [formerly Sol Melia MAS] program

Old Jan 11, 23, 1:09 pm
  #376  
 
Join Date: Jan 2008
Location: Belfast / London
Programs: BA Gold, Hilton Gold, MeliRewards Platinum
Posts: 101
Originally Posted by Nik_Jr View Post
Not working here either... keen to select the Priority Passes but it shows up nowhere.
It does show up at the old site though, but in the new site: no promotions/offers linked to my account.

Anyone has a clue?
Or an email address to use?
Sorry, I dont check this thread much, as interest in the MeliRewards program is mostly dead. Have you tried picking in the app? I had my birthday voucher showing there but not the website and my 20% x3 the reverse.

If you cant get it to work, then you go to claim missing points on the Melia site as the only way to contact MeliaRewards
kingofbeans is offline  
Old Jan 15, 23, 2:27 am
  #377  
 
Join Date: Sep 2014
Location: London
Posts: 324
Niche question: when people book and prepay via Melia's website or app, does your credit card statement show the correct merchant name (the hotel) or the Melia group? Asking this as I vaguely remember it's the latter, and I need the correct merchant name to trigger my Amex cashback offer. Thanks!
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strayersong is offline  
Old Jan 16, 23, 11:49 am
  #378  
 
Join Date: Aug 2022
Posts: 6
I have reset my password about 10 times now, but no matter what I do I just can't login with the password I have created. Are there any more people with the same problem? I haven't tried contacting them yet, just curious if more people are facing this issue.
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JornMich is offline  
Old Jan 20, 23, 4:13 pm
  #379  
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Join Date: Jan 2011
Location: AMSTERDAM = one of those attic homes with steepstaircases of death
Programs: Lufthansa: Senator || IHG: Diamond Royal Ambassador Inner Circle || Plutonium Status
Posts: 2,098
I did a booking under my Melia Rewards for a pre paid rate : Melia Alicante

I cant post the screenshot as my administrator privileges tokens are revoked from posting screen shots
but my creditcard statement shows:

Details

Omschrijving / Description : Hotels Melia

Land / Country : ES

(so just the generic group)

* the password thing is notoriously buggy -
it took me 3 times to set up an account with a working password without throwing my ipad out of my 5th floor window out of despair

I am myself familiar with IHG's temperamentful IT but Melia takes it to the next level of idiocy! Bonkers!
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Last edited by HadesNL; Jan 20, 23 at 4:28 pm
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Old Jan 26, 23, 2:22 pm
  #380  
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Join Date: Jan 2011
Location: AMSTERDAM = one of those attic homes with steepstaircases of death
Programs: Lufthansa: Senator || IHG: Diamond Royal Ambassador Inner Circle || Plutonium Status
Posts: 2,098
Melia Alicante

What can i say:

- extrenely friendly staff that is in tune with the holiday moods of us Brittons
- English / French spoken across all staff
- the upsell to the Level is worth it : lounge with F&B
- tram L5 stops across from the hotel
- a SPAR supermarket is across the street
- sea view faces north + spectacular views on the castle/mountains
- marina view faces south + longer sunshine & sunsets
- junior suite has a colapsable sofa AND 2 bathroons : good if travelling with someone else whom doesn't need to share the bed / bathroom



What makes me scratch my head:

- late checkout
only available if asking at noon at checkout day - not even available if one is WILLING to pay in advance any surcharge to confirm late checkout
i have asked 4 different persons across all departments ..... zilch...
- some things are not replenished at all
Instant coffee / tea bags etc..... yet the free daily can of mineral water is ?!


Next visit will be at this hotel again but i'll book an early flight out as i don't like the uncertainty of may or may not possible to do late checkout (even with payment )

EDIT: Latcheckout for our jr, suite seaview Level was €70 untill 18.00H

Last edited by HadesNL; Feb 3, 23 at 6:48 am
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Old Feb 3, 23, 4:51 am
  #381  
FlyerTalk Evangelist
 
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 10,854
Originally Posted by JornMich View Post
I have reset my password about 10 times now, but no matter what I do I just can't login with the password I have created. Are there any more people with the same problem? I haven't tried contacting them yet, just curious if more people are facing this issue.
Try using the link to the old site of Melia in post #373.
I've just tested it and it's working for me.
The "new" site is unusable IMO.
Concerto is offline  
Old Feb 3, 23, 6:12 am
  #382  
 
Join Date: Sep 2010
Programs: BA Gold
Posts: 342
It is all strangely dysfunctional. I just booked a 3 night stay at Gran Melia Isora Tenerife for early March. Wanted to use my birthday discount voucher (20%) and book on the app (5%). I have done this before. This time the app did not recognize the discount code. The website did.
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Old Feb 8, 23, 4:10 pm
  #383  
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Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 10,854
For me, the website doesn't work at all now. I said it before, but I really need to use up my points and get away from this rubbish chain.
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Concerto is offline  
Old Feb 15, 23, 10:51 am
  #384  
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Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,340
More Gran Melia/luxury properties are in the works, according to the CEO, including safari lodges and two new properties in Paris.

https://www.forbes.com/sites/ramseyq...ury-expansion/
SkyTeam777 is offline  
Old Mar 16, 23, 7:39 am
  #385  
 
Join Date: Dec 2000
Location: Nr. Zurich
Programs: LH SEN, IHG Platinum, Marriott Lifetime Gold
Posts: 1,606
I just applied for membership through my AMEX Platinum card. I got an email with a card number, but:
  • The "continue registration" link doesn't work
  • The "contact us" link is expired
If I go on to the website and go to "Contact us"
  • The 0800 (Switzerland) phone number doesn't work anymore (is no longer in service)
  • No agents available for chat
  • The "request call" functionality doesn't work because it won't allow me to enter a time (which is a mandatory field)
Do I really want to be a member of this programme???
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