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MeliaRewards [formerly Sol Melia MAS] program

MeliaRewards [formerly Sol Melia MAS] program

Old Mar 15, 17, 4:05 am
  #151  
 
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Gold, Hilton Gold, Marriott Gold
Posts: 3,450
Originally Posted by ringingup
How long does it take for points to post? I completed a stay on Wednesday last week, but no points have posted yet.
How funny. Points had posted when I checked again this morning!
ringingup is offline  
Old Mar 15, 17, 4:06 am
  #152  
 
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Gold, Hilton Gold, Marriott Gold
Posts: 3,450
Second stay this year, and no upgrades available to use the voucher.
ringingup is offline  
Old Mar 21, 17, 3:52 pm
  #153  
 
Join Date: Dec 2013
Location: Barcelona, London, Moscow
Programs: Melia Planium, IB+, BAEC
Posts: 157
Birthday promos and Upgrades during online check-in

Yeah, sadly 2-4-1 birthday promos are long gone. Now Platinum members are offered a choice of 20% off voucher or 2 free visits to any lounge via Priority Pass. That's the choice I got a few weeks ago.

Regarding upgrade voucher - I used to get them when I was Gold and I was also struggling to use them online. they almost always not available. But the reality is different, so I think this is something to do with the property and IT system. The only hotel when I was offered an upgrade during online check-in was Gran Melia Palacio de Isora.

Originally Posted by ringingup
Second stay this year, and no upgrades available to use the voucher.
dumba is offline  
Old Apr 6, 17, 7:05 am
  #154  
 
Join Date: Jul 2011
Location: UK
Programs: BAEC GGL, HHonors Diamond, IHG Uninspired, Marriott Bonvoy Titanium, UK AMEX Plat
Posts: 2,103
OK, the 2017 Birthday offers (for Gold at least) are:

Birthday gift voucher

We want to celebrate it with you. Choose your gift from the options below

Upgrade
You now have an upgrade to a room of a higher category for your next stay at one of our hotels.
This upgrade will only be applied when you check in online.

20% discount
From the date of your birthday, you have 3 months to make your booking and 6 months to travel.
Or for those who prefer images...
Gagravarr is offline  
Old Apr 8, 17, 1:15 am
  #155  
TTL
 
Join Date: Aug 2007
Location: KUO
Programs: HH Diam, AY/AX/IHG/VISA Plat, Bonvoy/Melia Gold, Radisson Prem, PP Prest, BT Exec
Posts: 2,136
A specific question: which one to choose? Meli Habana or Meli Cohiba? And any recommendation on the room types, Level worthwhile?
TTL is offline  
Old Apr 8, 17, 10:06 am
  #156  
 
Join Date: Nov 2016
Posts: 175
Originally Posted by Gagravarr
OK, the 2017 Birthday offers (for Gold at least) are:
I'm just looking at my birthday offers now. My next stay will only be a one night so I'd rather use the upgrade for a future, longer stay.

I take these terms and conditions to mean that the upgrade can ONLY be used for your NEXT stay, which is a shame. What do you think? Can it be used for next stay only?


"Birthday present vouchers cannot be applied once the online check-in process has been completed. They can be used for your next stay.
Cannot be used in conjunction with other promotions.
The upgrade will be made according to availability in the category immediately above the room booked, excluding the Presidential Suite."
todderz is offline  
Old Apr 8, 17, 10:19 am
  #157  
 
Join Date: Nov 2016
Posts: 175
Originally Posted by TTL
A specific question: which one to choose? Meli Habana or Meli Cohiba? And any recommendation on the room types, Level worthwhile?
Habana.

Much nicer pool with a bar and better food options, nicer rooms. I really enjoyed the pool, had some great poolside pizza and Mojitos, got loads of spectacular photos, but the Cohiba pool was full of noisy children, and didn't even deserve the single photo I took.

The Cohiba felt dingy by comparison. (I stayed Christmas 2015).

Restaurants food and service was very poor in both. Much better off eating in town.

The Level is not a big deal for what you get in the lounge, but the rooms were nice. First time I've had a full-size bottle of rum left as part of the turndown service! - https://goo.gl/RwZ9lS

Level lounge breakfast was OK.

Pool - https://goo.gl/GK96AF
Level room - https://goo.gl/3tQ3wD
Level Lounge - https://goo.gl/nyG7bh

For comparison
Level room at the Cohiba - https://goo.gl/yVo2kK

Last edited by todderz; Apr 8, 17 at 10:28 am
todderz is offline  
Old Apr 10, 17, 10:12 pm
  #158  
TTL
 
Join Date: Aug 2007
Location: KUO
Programs: HH Diam, AY/AX/IHG/VISA Plat, Bonvoy/Melia Gold, Radisson Prem, PP Prest, BT Exec
Posts: 2,136
Smile

Originally Posted by todderz
Habana.

Much nicer pool with a bar and better food options, nicer rooms. I really enjoyed the pool, had some great poolside pizza and Mojitos, got loads of spectacular photos, but the Cohiba pool was full of noisy children, and didn't even deserve the single photo I took.

The Cohiba felt dingy by comparison. (I stayed Christmas 2015).

Restaurants food and service was very poor in both. Much better off eating in town.

The Level is not a big deal for what you get in the lounge, but the rooms were nice. First time I've had a full-size bottle of rum left as part of the turndown service! - https://goo.gl/RwZ9lS

Level lounge breakfast was OK.

Pool - https://goo.gl/GK96AF
Level room - https://goo.gl/3tQ3wD
Level Lounge - https://goo.gl/nyG7bh

For comparison
Level room at the Cohiba - https://goo.gl/yVo2kK
A thousand thanks for this great insight! =)
TTL is offline  
Old Apr 22, 17, 5:36 pm
  #159  
 
Join Date: Apr 2016
Programs: Bonvoy Titanium, Hilton Diamond, BA Silver, IHG Spire, AMEX Plat
Posts: 539
Originally Posted by swiss_global
Certainly in the case of Hilton, I have to advise you, that stays booked through travel agents are not eligible for points/nights/stays in their loyalty program. This has been so for long time. I don't know about IHG, but I imagine it's the same.
Difference is Travel Agents and Online Travel Agents (expedia, booking.com etc)

Nearly all chains will give points on bookings via TA's but next to none will on bookings with OTA's.

Seems some Corporate TA's are starting to go through OTA's for hotel booking though
TGLoyalty is offline  
Old Apr 25, 17, 3:24 pm
  #160  
 
Join Date: Nov 2016
Location: Berlin, TXL
Programs: OW Emerald, *A gold, Skyteam elite plus, Hilton gold, SPG gold
Posts: 339
Originally Posted by Gagravarr
OK, the 2017 Birthday offers (for Gold at least) are:



Or for those who prefer images...
I Did redeem the 20% coupon but not sure how the Birthday present is granted

do you have any experience on this subject?
RolfD is offline  
Old Apr 25, 17, 3:27 pm
  #161  
 
Join Date: Nov 2016
Location: Berlin, TXL
Programs: OW Emerald, *A gold, Skyteam elite plus, Hilton gold, SPG gold
Posts: 339
Originally Posted by swiss_global
Interesting. Would you mind sharing who your corporate travel agent is? May be through private mail. We had two different corporate travel agents over the last years and neither one was eligible ... At least the current one is a major global player ... Hilton always referred to the section in their Terms excluding stays booked through "third party websites".
Exactly, we used Amex travel service and we never get credits or points in our hilton account
RolfD is offline  
Old Jun 1, 17, 1:15 pm
  #162  
 
Join Date: Aug 2010
Location: uk
Programs: hertz gold #1
Posts: 306
Red face melia rewards - reliable contact?

i hope this is the right section for hotel rewards

i joined melia rewards a while back and have amassed a few points , i need to speak with someone over a issue

every email ive tried has been ignored , same with twitter and facebook , i called on the phone twice and get a foreign worker that cant understand me

anyone got a contact where i can get stuff resolved first time
steveo3002 is offline  
Old Jun 9, 17, 2:00 am
  #163  
 
Join Date: May 2014
Posts: 17
Originally Posted by steveo3002
i hope this is the right section for hotel rewards

i joined melia rewards a while back and have amassed a few points , i need to speak with someone over a issue

every email ive tried has been ignored , same with twitter and facebook , i called on the phone twice and get a foreign worker that cant understand me

anyone got a contact where i can get stuff resolved first time
go to www.melia1.com
then click customer service
edwardchanchiwa is offline  
Old Jul 4, 17, 9:35 am
  #164  
 
Join Date: Dec 2013
Location: Barcelona, London, Moscow
Programs: Melia Planium, IB+, BAEC
Posts: 157
Contact with Melia Rewards

Originally Posted by steveo3002
i hope this is the right section for hotel rewards

i joined melia rewards a while back and have amassed a few points , i need to speak with someone over a issue

every email ive tried has been ignored , same with twitter and facebook , i called on the phone twice and get a foreign worker that cant understand me

anyone got a contact where i can get stuff resolved first time
Hi Steve,

I suggest call Melia Rewards CS - they have English-speaking one as well.
The number to call from Spain: 900 144 444
Number to call from any other country: +34 91 276 47 40

I hope they will be able to resolve your issue! In my experience, they've been very professional and attentive.
dumba is offline  
Old Jul 6, 17, 12:06 pm
  #165  
 
Join Date: Oct 2016
Posts: 8
In my experience they have been very unpressional. The worst experience with Melia rewards, ignoring and everybody tells you something different, no trust in any statement. Never again, even though they have nice hotels.
hotellazur is offline  

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