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Rebookings, Cancellations and Refunds, hotels.com during Corona Crisis

Rebookings, Cancellations and Refunds, hotels.com during Corona Crisis

Old Apr 12, 20, 3:39 am
  #16  
 
Join Date: May 2009
Location: UK
Posts: 2,265
All refunds now received
pazza2000 is offline  
Old Apr 22, 20, 2:49 pm
  #17  
 
Join Date: Dec 2009
Posts: 1,337
I have a booking I wish to cancel because the hotel is closed and I cannot travel there (obviously). They are refusing to refund because they cannot reach the hotel for authorisation -- with them admitting the hotel is closed. I feel trapped. They can't refund because they need authorisation and nobody is there to authorise it, so they are suggesting I just travel -- and what, even I got there somehow, knock on a locked door?

It is very frustrating.
Dan1113 is online now  

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