Feb 28, 2019, 5:51 pm
Last edit by: FlyinHawaiian
Older posts on GHA and DISCOVERY may be found here: https://www.flyertalk.com/forum/other-hotel-chains/1064040-global-hotel-alliance-unveils-loyalty-program.html
Please Note - As of November, 2019 - Former Official Company Representative DISCOVERYLady is no longer an active member of FlyerTalk.
Thank you,
FlyinHawaiian, Acting Moderator
Other Hotel Chains Forum
Please Note - As of November, 2019 - Former Official Company Representative DISCOVERYLady is no longer an active member of FlyerTalk.
Thank you,
FlyinHawaiian, Acting Moderator
Other Hotel Chains Forum
Global Hotel Alliance DISCOVERY Loyalty Program Q+A Thread (ARCHIVE)
Sep 25, 2019, 9:05 am
#106
Join Date: Sep 2019
Posts: 1
Black benefits
Data point
For black members, Shanghai Kempinski offers double upgrade but do not offer executive lounge benefits and free breakfast if you are upgraded to executive rooms.
Book with caution. I was told to pay the walk in rates if I want to enjoy the lounge and Bf. Cheaper to pre-book an executive room if you need lounge access and breakfast.
For black members, Shanghai Kempinski offers double upgrade but do not offer executive lounge benefits and free breakfast if you are upgraded to executive rooms.
Book with caution. I was told to pay the walk in rates if I want to enjoy the lounge and Bf. Cheaper to pre-book an executive room if you need lounge access and breakfast.
Sep 27, 2019, 1:55 pm
#107
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Sep 27, 2019, 1:57 pm
#108
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,411
I don't yet understand the new relationship with Hyatt. My concern is that the GHA program will just convert to Hyatt, and all my experiences and benefits will be terminated. Does anyone have a better understanding?
Sep 27, 2019, 11:39 pm
#109
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
I believe you talking about Alila hotels?
Sep 28, 2019, 10:13 am
#110
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,411
Nov 6, 2019, 11:06 pm
#111
Join Date: Jun 2005
Location: ORD (formerly SAN)
Programs: Hilton Diamond; IHG Platinum; Bonvoy Gold; AA Platinum Pro and United Premier Silver (DH = AA EXP)
Posts: 1,929
It looks like @DISCOVERYLady hasn't replied in awhile. I just realized I have 3 different GHA Discovery accounts with the same email address because I signed up on individual hotel sites through the years (and none of them apparently "talk" to each other). How do I go about combining accounts? I can't log into any of the hotel sites with any of the current 3 existing accounts - I assume because it's confused as it's the same email with different passwords? On the main Discovery site, I can only access 2 of the 3 accounts.
Nov 7, 2019, 9:55 pm
#112
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,411
It looks like @DISCOVERYLady hasn't replied in awhile. I just realized I have 3 different GHA Discovery accounts with the same email address because I signed up on individual hotel sites through the years (and none of them apparently "talk" to each other). How do I go about combining accounts? I can't log into any of the hotel sites with any of the current 3 existing accounts - I assume because it's confused as it's the same email with different passwords? On the main Discovery site, I can only access 2 of the 3 accounts.
Nov 12, 2019, 5:51 pm
#113
Join Date: Jul 2013
Location: SIN
Programs: Accor Plus Platinum l Best Western Diamond l Discovery Platinum l HHonors Diamond
Posts: 54
Anyone have the same problem with their eligible night not reflected at the dashboard? and have yours been resolved?
But under my past stay in my account, it reflected the hotel stay as eligible night. But dashboard doesn't reflect the same.
I'm sure it is not counted as it does not activite the double night promotion too!
The speed of GHA corresponding to email is a pain.
But under my past stay in my account, it reflected the hotel stay as eligible night. But dashboard doesn't reflect the same.
I'm sure it is not counted as it does not activite the double night promotion too!
The speed of GHA corresponding to email is a pain.
Nov 16, 2019, 12:37 am
#114
Join Date: Aug 2017
Location: Amsterdam, the Netherlands
Programs: Emirates Skywards, KLM Flying blue, Qatar Airways Privilege club, GHA Discovery
Posts: 67
Sounds familiar
I also have many issues regarding the communication with GHA. It’s such a pain...
eligble nights get posted after +/- 12 days is my experience.
sometimes there’s a difference between nights in your dashboard and you history’s, all to blame their IT system which is rubbish.
but they will sync after a few days...
eligble nights get posted after +/- 12 days is my experience.
sometimes there’s a difference between nights in your dashboard and you history’s, all to blame their IT system which is rubbish.
but they will sync after a few days...
Nov 16, 2019, 9:50 pm
#115
Join Date: Jul 2013
Location: SIN
Programs: Accor Plus Platinum l Best Western Diamond l Discovery Platinum l HHonors Diamond
Posts: 54
I also have many issues regarding the communication with GHA. It’s such a pain...
eligble nights get posted after +/- 12 days is my experience.
sometimes there’s a difference between nights in your dashboard and you history’s, all to blame their IT system which is rubbish.
but they will sync after a few days...
eligble nights get posted after +/- 12 days is my experience.
sometimes there’s a difference between nights in your dashboard and you history’s, all to blame their IT system which is rubbish.
but they will sync after a few days...
+- 12 days was rather a slow pain and I have raise the issue to the GHA team for almost 2 weeks and nothing much is done.
Their feedback auto reply mention you will get a reply within 48hrs was really a joke.
Nov 17, 2019, 9:23 pm
#116
Join Date: Aug 2017
Location: Amsterdam, the Netherlands
Programs: Emirates Skywards, KLM Flying blue, Qatar Airways Privilege club, GHA Discovery
Posts: 67
Indeed the IT and super slow respond is the weakness to all these unnecessary waiting and chasing.
+- 12 days was rather a slow pain and I have raise the issue to the GHA team for almost 2 weeks and nothing much is done.
Their feedback auto reply mention you will get a reply within 48hrs was really a joke.
+- 12 days was rather a slow pain and I have raise the issue to the GHA team for almost 2 weeks and nothing much is done.
Their feedback auto reply mention you will get a reply within 48hrs was really a joke.
if my nights don’t get posted I just get in contact with Kempinski (that’s my program) and they solve the issue...
GHA just don’t respond quickly and even when they respond it’s not guaranteed you’ll get the answer your looking for ;-)
Just keep chasing them and follow up with your initial hotel program.
Mind you, I do like the benefits and the program but their customer service is horrible.
They could have been partners with Qatar airways privilege club, also a pain in the *** to communicate with.
Nov 18, 2019, 1:36 am
#117
Join Date: Jul 2013
Location: SIN
Programs: Accor Plus Platinum l Best Western Diamond l Discovery Platinum l HHonors Diamond
Posts: 54
I’m not sure which program you signed up with in the first place?
if my nights don’t get posted I just get in contact with Kempinski (that’s my program) and they solve the issue...
GHA just don’t respond quickly and even when they respond it’s not guaranteed you’ll get the answer your looking for ;-)
Just keep chasing them and follow up with your initial hotel program.
Mind you, I do like the benefits and the program but their customer service is horrible.
They could have been partners with Qatar airways privilege club, also a pain in the *** to communicate with.
if my nights don’t get posted I just get in contact with Kempinski (that’s my program) and they solve the issue...
GHA just don’t respond quickly and even when they respond it’s not guaranteed you’ll get the answer your looking for ;-)
Just keep chasing them and follow up with your initial hotel program.
Mind you, I do like the benefits and the program but their customer service is horrible.
They could have been partners with Qatar airways privilege club, also a pain in the *** to communicate with.
Dec 2, 2019, 4:21 am
#118
Join Date: Aug 2019
Posts: 29
Platinum Local Award Experience Posting Issue
GHA Platinum and Black members recieve one (1) "Local Experience Award" for every GHA brand they stay in a calendar year. It resets every end of the year.
That being said, I stayed at 2 additional brands this year after achieving platinum status and none of them posted. It's been 2 months since I checked out.
Does GHA support have a new email? I still haven't received a response to my email sent almost 2 months ago.
P.S. My account isn't tied to any particular hotel brand, so I have to rely on GHA directly.
That being said, I stayed at 2 additional brands this year after achieving platinum status and none of them posted. It's been 2 months since I checked out.
Does GHA support have a new email? I still haven't received a response to my email sent almost 2 months ago.
P.S. My account isn't tied to any particular hotel brand, so I have to rely on GHA directly.
Dec 2, 2019, 10:11 am
#119
Join Date: Aug 2017
Location: Amsterdam, the Netherlands
Programs: Emirates Skywards, KLM Flying blue, Qatar Airways Privilege club, GHA Discovery
Posts: 67
GHA Platinum and Black members recieve one (1) "Local Experience Award" for every GHA brand they stay in a calendar year. It resets every end of the year.
That being said, I stayed at 2 additional brands this year after achieving platinum status and none of them posted. It's been 2 months since I checked out.
Does GHA support have a new email? I still haven't received a response to my email sent almost 2 months ago.
P.S. My account isn't tied to any particular hotel brand, so I have to rely on GHA directly.
That being said, I stayed at 2 additional brands this year after achieving platinum status and none of them posted. It's been 2 months since I checked out.
Does GHA support have a new email? I still haven't received a response to my email sent almost 2 months ago.
P.S. My account isn't tied to any particular hotel brand, so I have to rely on GHA directly.
have you tried that already?
Dec 5, 2019, 10:19 am
#120
Join Date: Aug 2019
Posts: 29
My stays have posted, but not the corresponding local experience awards. I contacted support again through the form in the GHA mobile app and the 72 hour-window they set themselves lapsed already. I'm being patient since I don't have any upcoming stays this year. This experience however is affecting my preference towards GHA, customer service may not exist.