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Global Hotel Alliance DISCOVERY Loyalty Program Q+A Thread (2018-Present)

Global Hotel Alliance DISCOVERY Loyalty Program Q+A Thread (2018-Present)

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Old Feb 28, 19, 9:52 am   -   Wikipost
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Last edit by: FlyinHawaiian
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Older posts on GHA and DISCOVERY may be found here: https://www.flyertalk.com/forum/othe...y-program.html

Official Company Representative DISCOVERYLady is an active participant in this thread (thank you!); if you wish to flag a post for her attention, please place an "@" symbol in your post followed by her user name (ie, [@]DISCOVERYLady).

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Old Jun 4, 18, 7:10 am
  #16  
Company Representative, Global Hotel Alliance
 
Join Date: Apr 2018
Posts: 19
Estratos -- sorry for the delay in responding to your question!

There are two ways you can upgrade your existing DISCOVERY status based on your membership in A Small World.

1) You can contact our DISCOVERY Membership Services department at [email protected] with your membership information for both DISCOVERY and A Small World. Membership Services will verify with A Small World and then upgrade your DISCOVERY status.

2) You can contact A Small World directly with the the same information and A Small World would send our Membership Services department the upgrade request.

Please post again if this does not work for you!
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Old Jun 28, 18, 1:59 am
  #17  
 
Join Date: Apr 2014
Posts: 1,423
Hi. My Citi Prestige Card has World Elite Mastercard logo. Does that mean I can use it to get moved up to Discovery Black?
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Old Jun 28, 18, 12:04 pm
  #18  
Company Representative, Global Hotel Alliance
 
Join Date: Apr 2018
Posts: 19
We currently have a partnership with MasterCard World Elite in the Middle East in which credit cards issued in the ME can receive Black level membership in the DISCOVERY programme. If your card is issued by a bank or financial institution in the Middle East, please contact the concierge service which supports that credit card and ask them to upgrade you to Black level status. Let me know if you have additional questions!
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Old Jul 1, 18, 2:38 pm
  #19  
 
Join Date: Jul 2017
Programs: GHA black
Posts: 2
red level

Dear discovery lady, could you pls. answer the question about the gha red level. Thanks.
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Old Jul 2, 18, 8:14 am
  #20  
Company Representative, Global Hotel Alliance
 
Join Date: Apr 2018
Posts: 19
Arturo -- thanks for your inquiry.

Red level in the DISCOVERY program is a non-published tier that is offered by invitation only based on recommendations by our GHA and member brands' senior executives. Black elite level is the highest earned level in DISCOVERY at the current time. We are constantly reviewing our elite levels and benefits to provide the best program we can to our members. Thanks for enquiring.
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Old Aug 7, 18, 8:22 pm
  #21  
 
Join Date: Feb 2016
Posts: 19
Dear DISCOVERYLady

Regarding to local experiences, Is it possible if i redeem multiple local experiences in 1 night?
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Old Aug 11, 18, 2:03 pm
  #22  
 
Join Date: Sep 2012
Location: UK
Posts: 43
Originally Posted by seba View Post
Dear DISCOVERYLady

Regarding to local experiences, Is it possible if i redeem multiple local experiences in 1 night?
I'm not her but I can tell you it is possible, since I've done it myself. There are actually quite a lot of Local Experiences these days that you can redeem in 0 nights - in other words without making a stay. The idea is that if you don't have time to redeem a Local Experience on your trip but you happen to live in a place that has a GHA hotel then you can redeem one at your local hotel on a day that suits you.
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Old Aug 11, 18, 7:49 pm
  #23  
 
Join Date: Feb 2016
Posts: 19
Originally Posted by Bossarb View Post
I'm not her but I can tell you it is possible, since I've done it myself. There are actually quite a lot of Local Experiences these days that you can redeem in 0 nights - in other words without making a stay. The idea is that if you don't have time to redeem a Local Experience on your trip but you happen to live in a place that has a GHA hotel then you can redeem one at your local hotel on a day that suits you.
Thanks mate,

I have a lot Black LE to burn, I am planning to use 4 LE in 1 nights
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Old Aug 13, 18, 8:54 am
  #24  
Company Representative, Global Hotel Alliance
 
Join Date: Apr 2018
Posts: 19
Originally Posted by seba View Post
I have a lot Black LE to burn, I am planning to use 4 LE in 1 nights
Great! The more the merrier!! Let me know what you redeem for and how you enjoyed it!

Originally Posted by Bossarb View Post
There are actually quite a lot of Local Experiences these days that you can redeem in 0 nights - in other words without making a stay. The idea is that if you don't have time to redeem a Local Experience on your trip but you happen to live in a place that has a GHA hotel then you can redeem one at your local hotel on a day that suits you.
Bossarb - thanks for chiming in! We have over 2,300 Local Experiences -- all DISCOVERY hotels are asked to offer at least 3 Platinum and 2 Black level Local Experiences at all times -- about half of our Local Experiences have "no stay required" so you can take advantage of them in your own hometown when you have more time...Many offer a great local escape such as a spa treatment or dining or cultural experience that can be enjoyed even when aren't traveling... ! If anyone has had a great experience with their Local Experience redemption whether on their stay with us or not, please post - Would love to hear how you enjoyed them and what are your favorite types of experiences!

Last edited by FlyinHawaiian; Feb 4, 19 at 4:18 am Reason: consecutive posts merged
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Old Sep 3, 18, 10:42 am
  #25  
 
Join Date: Sep 2018
Location: Napa, CA
Posts: 1
Hello DISCOVERYLady,
Does Discovery match HIlton Honors Diamond? I recently sent a request via email to [email protected] but have yet to receive a reply.
I have about 40 nights in SE Asia coming up and would love to try hotels that belong to your program.
Thank you.
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Old Sep 5, 18, 6:50 pm
  #26  
 
Join Date: Feb 2016
Posts: 19
Dear DISCOVERYLady

Every time i book 2 room, they only credit 1 room. and always need to claim my nights
It happens every time
your system is suck
seba is offline  
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Old Sep 22, 18, 7:44 am
  #27  
 
Join Date: Dec 2014
Location: New Zealand
Programs: NZ Elite, QF Platinum, VA Gold
Posts: 1,524
Originally Posted by chris63 View Post
GHA Hotels donít provide the status benefits unless you book on GHA website or Hotels own site

Suggest you check both GHA website & Hotel site, some hotels offer additional perks for booking on their website like upgrades at check in & breakfast included that are not available on the GHA website
I was just wondering about this. I booked Anantara Siem Reap where they offer complimentary airport transfers etc. I booked through the GHA website as I already have a Rydges account and I didn't want to sign up to an Anantara account as well but still wanted the nights to count towards GHA status. I'm now not sure if I will receive the airport transfers because I booked through the GHA website. I'm wondering if I'm better off booking direct with the hotel in future. But I don't want to create logins and sign up to every GHA brand.

I've emailed the hotel. Found their address through Tripadvisor so hopefully that works. I'm hoping they pick us up from the airport.
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Old Sep 24, 18, 2:21 pm
  #28  
 
Join Date: Oct 2014
Posts: 97
Originally Posted by DISCOVERYLady View Post
We currently have a partnership with MasterCard World Elite in the Middle East in which credit cards issued in the ME can receive Black level membership in the DISCOVERY programme. If your card is issued by a bank or financial institution in the Middle East, please contact the concierge service which supports that credit card and ask them to upgrade you to Black level status. Let me know if you have additional questions!
How about MasterCard World Elite credit cards issued in US? Does same benefit apply?
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Old Oct 2, 18, 9:17 am
  #29  
 
Join Date: Mar 2016
Location: NY
Programs: Marriott Titanium, HH Diamond, IHG Spire, Hotels.com Gold, Accor Silver
Posts: 280
Hi DISCOVERYLady, I'm trying to book 2 nights at the Siam Kempinski on 10/28-10/30 booking directly via your website at GHA, but it's odd that only suites are showing as available.
Whereas if I book via OTA, they have all entry tiered rooms (superior/deluxe) available, also they are showing if booked directly on the Kempinski website. Do I get benefits if I booked directly with the hotel itself?

I'm currently Plat Premier with Marriott/SPG, thinking of doing a status match/challenge.
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Old Nov 7, 18, 9:42 am
  #30  
 
Join Date: Feb 2011
Programs: BA Gold, Hilton Diamond, Marriott Gold, SPG Gold, Priority Club Plat
Posts: 51
Hi DISCOVERYLady,

Great to have you on here - thanks for posting.

Originally Posted by DISCOVERYLady View Post
Bossarb - thanks for chiming in! We have over 2,300 Local Experiences -- all DISCOVERY hotels are asked to offer at least 3 Platinum and 2 Black level Local Experiences at all times -- about half of our Local Experiences have "no stay required" so you can take advantage of them in your own hometown when you have more time...Many offer a great local escape such as a spa treatment or dining or cultural experience that can be enjoyed even when aren't traveling... ! If anyone has had a great experience with their Local Experience redemption whether on their stay with us or not, please post - Would love to hear how you enjoyed them and what are your favorite types of experiences!
I've had a great local experience in the past - really nice benefit of the programme, especially on leisure trips which allow a little more time for these things (!)

I was interested by your comment that around half are no stay required. I've just checked for London (travelling further for leisure is harder with the addition of a little one!) - there are none in London which have no stay required. I then looked wider across the UK without any more luck... of the 58 local experiences in the UK, only 2 are no stay required (both in Bristol). Would love to get your thoughts on this - has there been a change of policy?

Many thanks in advance.
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