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Premier Inn - Whitbread - UK - bringing in pod style rooms

Premier Inn - Whitbread - UK - bringing in pod style rooms

Old Oct 22, 18, 10:55 am
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Premier Inn - Whitbread - UK - bringing in pod style rooms


This looks like fun. 8.8m2 rooms - luggage optional! But it does makes sense for cities like London and Edinburgh where the cost of accommodation can be quite appalling.
Shiv01 is offline  
Old Mar 18, 19, 12:20 pm
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I'm surprised there is no dedicated Premier Inn thread. I understand it's the largest hotel chain in the UK now, and rapidly expanding in Germany.

I've stayed at the Hub Inn Spitalfields a couple of times and quite liked it. It's in between this new, bare-bones offering and their regular hotels. Very small rooms, but smartly designed and with nice bathrooms. They're marketed as this super hi-tech urban alternative, but what's great is you can get a nice room in a great location for way less than what others charge. I've actually booked another stay at the Hub Inn Kings Cross. (Fastest internet I've ever experienced at a hotel as well.)

The company seems to be doing really, really well. They just sold off Costa Coffee (which was formerly also part of Whitbread). I wish they'd come to the U.S.

I guess they don't have any kind of loyalty program? Giving people nice rooms at a good price is enough to keep guests coming back!

I'd be interested in hearing from others more experienced with these properties, since my exposure is so limited.
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Old Feb 25, 20, 9:05 am
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Originally Posted by hotturnip View Post
I'd be interested in hearing from others more experienced with these properties, since my exposure is so limited.
This is a bit of a necro'd thread but some context from a Brit for anyone reading...

Premier Inn is one of the two big "budget" hotel chains in the UK, the other one is Travelodge (not affiliated with the US chain), and it's best defined by comparison to them. The way I'd put it is that while Travelodge is a genuine budget hotel that has no frills and aims for low price (sometimes at the cost of comfort/cleanliness/maintenance), Premier Inn is more of a low-cost approximation of a full-service hotel along the lines of a Hampton Inn. Travelodge seem to embrace the "budget" side of things whereas Premier Inn appear to be shunning that moniker a bit. You correctly note that both have no loyalty programme, and also for the correct reason: they're aiming to compete on price more than anything.

The main thing that PI has in its favour, versus Travelodge, is consistency. Premier Inn is consistently fine. I've never stayed in a truly bad one, most have been pretty good in relation to the price paid and Whitbread appear to genuinely care about delivering a good guest experience for a reasonable price. Meanwhile I have stayed in some truly nasty Travelodges that were vastly overpriced for what they delivered (both in central London, both poorly soundproofed, both directly next to DLR tracks, both well in excess of 100 for a night room only, both tiny and poorly maintained), some that were very cheap but were cheap for a reason (both old single-story ex-Forte ones that are showing their age extremely badly) and some that were fine.

Premier Inn is overall just a solid, consistent budget option. I can book a Premier Inn sight unseen and have a reasonable level of confidence that it'll be a decent hotel that will be reasonably comfortable, well maintained and clean for the price paid, and the price paid is not at all unreasonable. It's worth mentioning also that PI have a "Good Night Guarantee" which states that they will refund you for any night in which you don't have a good night's sleep (phrased reasonably liberally in the accompanying terms and conditions) whereas Travelodge seems to go more by the principle of "you paid 29 for a hotel room, what do you expect?"

Last edited by Bloonface; Feb 25, 20 at 9:12 am
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Old Mar 12, 20, 8:48 pm
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Thanks, Bloonface, for your reply. My stay at Kings Cross was also excellent. Hub is now my lodging of choice in London. And you're right--the one at King's Cross was completely consistent with Spitalfields. That's really important.

I've been looking into buying some Whitbread stock!
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Old Mar 18, 20, 3:07 am
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Premier Inn have temporarily changed their amendment policy in the light of the coronavirus crisis


in particular ...

Changing any existing Non-Flex or Semi-Flex Booking

We have made some temporary amends to our terms and conditions. This allows you to change your arrival date by re-booking online for any stay at Premier Inn, hub or ZIP. This applies to any Non-Flex or Semi-Flex booking that you may wish to change. Amendments are subject to availability and must be on a like-for-like basis. Like-for-like means the same rate type, same hotel, same number of rooms and the same stay duration.

Please note we will continue to review and update our policies. We encourage you to keep visiting this page for any important updates relating to your booking.
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Old Mar 28, 20, 11:24 pm
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Premier Inn have updated their guidance and unsurprisingly cancelled my reservations

Following the Government advice on COVID-19, we have temporarily closed the majority of our Premier Inn, hub and Zip hotels. 34 hotels are currently open for sale for the exclusive use of key workers. We also have groups staying with us in a number of other locations. The remaining hotels have been removed for bookings, up to and including 30th April 2020. We will continue to review the support required on an ongoing basis and will provide updates on this page

For bookings for stays from 24th March 14th April

In order to comply with the latest Government guidelines if you have a stay in this period, regardless of rate type, we instruct you to cancel your booking online.

For bookings for stays from 15th April 31st May

Based on the latest Government advice we will now be providing customers an opportunity to cancel their Non-Flex or Semi-Flex booking and obtain a full refund. At this stage, this only applies to customers whose stay is due to commence between 19th March 2020 and 31st May 2020. The booking must be cancelled by 23:59 the day prior to arrival.
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