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-   -   Kimpton Inner Circle Feb 2015 Renege (https://www.flyertalk.com/forum/other-hotel-chains/1642433-kimpton-inner-circle-feb-2015-renege.html)

xcalibir Jan 3, 15 2:06 pm

Kimpton Inner Circle Feb 2015 Renege
 
Originally when I had my status match in an email and on my card it said that I had inner circle until Feb 2015. However, I just received word that even though the email that was sent to me stated I had IC until Feb 2015, I actually had it until Jan 1 2015...

The funny part was that I talked to the same exact person that gave me IC until Feb 2015.

I am surprised that Kimpton would say one thing and do another.....

airb330 Jan 4, 15 9:43 am


Originally Posted by xcalibir (Post 24095004)
Originally when I had my status match in an email and on my card it said that I had inner circle until Feb 2015. However, I just received word that even though the email that was sent to me stated I had IC until Feb 2015, I actually had it until Jan 1 2015...

The funny part was that I talked to the same exact person that gave me IC until Feb 2015.

I am surprised that Kimpton would say one thing and do another.....

I'm supposed to have it until 2/2016! I got bumped to level 3. I think this is just a bug. I plan on emailing them. I do think that with Karma, we probably will be get bumped on 1-1 now so effectively we do lose out some time. I'll be happy just having IC until 2016 at least like they promised. I plan on emailing Ian and copying Susan or another Kimpton member who posts here.

xcalibir Jan 5, 15 4:36 pm


Originally Posted by airb330 (Post 24098701)
I'm supposed to have it until 2/2016! I got bumped to level 3. I think this is just a bug. I plan on emailing them. I do think that with Karma, we probably will be get bumped on 1-1 now so effectively we do lose out some time. I'll be happy just having IC until 2016 at least like they promised. I plan on emailing Ian and copying Susan or another Kimpton member who posts here.

I called and they told me that even though the email stated 2/2015, it was actually good until January 1, 2015. I like how they did it in a stealth manner until I booked a room and notice that I was not inner circle anymore.

When i called, I spoke to the same person who gave me the 2/2015 date. I was told that they made a decision in the summer when they rolled out the new rewards system that they would not honor the old date. I wish that they would just keep their word....

nickfromct Jan 6, 15 2:01 am

Kimpton Inner Circle Feb 2015 Renege
 
Does anyone know if you can be status matched to IC more than once in a lifetime?

DebitNM Jan 7, 15 4:43 pm

"You may apply for Inner Circle Reciprocity just once."

https://www.kimptonhotels.com/karma-rewards/terms

nickfromct Jan 9, 15 2:45 am

Thanks!

cocobird Jan 11, 15 6:49 pm

There seems to be a bunch of confusion on the status match. Regarding the comment that someone believed they had a match to February 2016 - seems unlikely since you got the match in 2014, and most matches go less than a year.

For the others, I experienced the same frustration; however, I noted that my account seemed to have been downgraded in December 2014, so I inquired, especially since I had mattress runs scheduled the first week of 2015. Luckily for me, this "early" downgrade from IC was reversed and seems to have stuck when 2015 started. I have been treated as IC for my stays so far. Who knows if this will last?


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