Kimpton Inner Circle Request Items
 

What are some of the items that you have requested and actually received?

Stayed at the Philadelphia Hotel Monaco. Requested Philly soft pretzels, Chardonnay, and 4th Street Chocolate Chip Cookies from the Reading Terminal Mkt. I got everything requested. It was really great. The cookies alone were probably around 20-25 dollars.
Just this last weekend, we stayed at the Allegro in Chicago. Requested Chardonnay, Garretts caramel corn and cronuts. Only got the wine and popcorn.

A Jack Russell Terrier - yes, I requested a dog for happy hour and one of the asst managers at the NYC Muse brought her dog in for me to play with during the daily wine event.

Kimpton is awesome!

Well, of course. Cronuts only exist in NYC. Try it at a NYC hotel!

I was at the EPIC Hotel this past weekend, and as I was eating the last brownie from my amenity (they gave me brownies, pretzels, and Peak Organic Pale Ale), Mr. Kipper asked over the phone, "You are going to bring home a few to me, right?" Oops, sure... I asked at the front desk, and they happily sent more on Saturday. :D

I asked for Johnny Walker Black label... I wonder if I will get it.

Much better chance than if you asked for Blue :p

Asked for tasty local treats once... and got the fruit platter + bottle of wine. :p

I hate this cop out. My requests are pretty simple and yet we seem to get just a simple fruit platter and random bottle of wine at least 25% of the time.

My requests are white wine, pretzels, red grapes and prosciutto. I can totally understand not everyone going out to get the prosciutto. But, who doesn't have some grapes and pretzels?

Even worse is we sometimes get a cheese plate and nothing else, which basically means my girlfriend can't have anything. There's a reason there's no dairy stuff on my list. I honestly think many concierge teams don't even read your requests.

I definitely remember both the good ones and the bad ones, and this greatly factors into which Kimpton hotels I keep going back to, or not going back to.

I too think that there's definitely a discrepancy between Kimpton hotels on their ability to give you what you want

Have you sent an email to the concierge team prior to your arrival, explaining that your girlfriend needs to avoid dairy, so you'd like your welcome amenity to reflect the no dairy restriction?

What's the point of having an amenity list if no one reads it?

I admit that I should probably e-mail each hotel before we arrive since I feel this is an important benefit to me. However, I do feel that goes completely against the spirit of this benefit. It's supposed to make us feel comfortable and at home whenever we arrive. If a team doesn't have 30 seconds to read my profile and I have to remind them, I don't feel very welcome.

I have called the FD when we get a totally wrong amenity selection and every time they've been very apologetic and quick to get us something, so I can't say anything too bad about the staff. Again, just seems to go against the nature of the benefit.

I've experienced this too. Not the reason I book at Kimpton but in my experience, amenity fail is very hotel specific. I've reviewed a few Kimpton's so some of this has already been reported. The Good: A manager at the Hotel George apologized for not having the specific red wine that I requested and told me that he had his wine guy find something close. The Palomar DC had Veuve for that one time I requested it. In PDX, I have received everything asked for down to the requested caramel corn (this really seems to be a problem to find for Kimpton :confused:). The Bad: One hotel doesn't really seem to care much about amenity requests. The Monaco Alexandria provides the crappy happy hour wine and not even the color requested - if they even have the time to provide something (hours of waiting and then they finally send their guy to CVS).

Cheers -

The Monaco Portland to this date is still hands down the best, amenity wise. They gave us everything exactly as requested on our list, plus some. At the time I had requested tortilla chips and salsa as one item, always expecting tostitos or something. They instead got us some locally made amazing salsa and tortilla chips, just to name one thing they went out of their way for.

But for that matter, we've stayed at almost all the Washington and Oregon Kimptons and they have all done an amazing job amenity and service wise. It could just be that friendly, outgoing Northwest personality.

I always look at the amenity list as "suggestions." If I really wanted something specific, I'd email the hotel in advance and ask them to be sure that's what was provided.