Norwegian airlines - any way to tell when a flight was canceled?
Jul 1, 2020, 3:55 pm
#16
Join Date: Oct 2018
Programs: Hyatt Globalist
Posts: 123
I received an email yesterday morning notifying me that my Labor Day weekend flight from BOS-CDG was canceled. There was a link in the email to request a refund to your credit card. I went through the link today and already received confirmation that my refund will be processed as soon as possible.
Jul 8, 2020, 12:47 pm
#17
Original Member
Join Date: May 1998
Location: St Petersburg, FL, USA
Posts: 2,253
My experience with Norwegian:
January 15 - book one-way Tampa-Gatwick for June 10
May 4 - flight officially cancelled by Norwegian
May 4 - submit refund request to Norwegian via their email link in cancellation email
May 11 - after waiting a week, file dispute with credit card, receive temporary credit for full amount (including travel insurance)
June 16 - Norwegian email: "since you have filed a dispute, we can no longer assist you with this reservation", which means their accounting was backlogged by 5 weeks
June 26 - celebratory snail mail from credit card company, affirming full refund (including travel insurance)
January 15 - book one-way Tampa-Gatwick for June 10
May 4 - flight officially cancelled by Norwegian
May 4 - submit refund request to Norwegian via their email link in cancellation email
May 11 - after waiting a week, file dispute with credit card, receive temporary credit for full amount (including travel insurance)
June 16 - Norwegian email: "since you have filed a dispute, we can no longer assist you with this reservation", which means their accounting was backlogged by 5 weeks
June 26 - celebratory snail mail from credit card company, affirming full refund (including travel insurance)
Jul 9, 2020, 6:57 am
#18
Join Date: Dec 2016
Location: Prisoner of EWR
Programs: Lifetime AA Plat, UA status-less after 15 years
Posts: 149
IIRC, the only way you would ever be able to see the "refund" option on the Norwegian website, was if THEY cancelled your flights and sent you an email confirming the flight was cancelled. If YOU cancelled the flight then no refund option. And yes, it was a bit confusing to find the "refund" option on their website.
In my case, flights were for June 3 and June 18. I received cancellation emails, followed the procedures they asked for, and was refunded within a few weeks of them cancelling. It was oddly efficient. I was cancelled on May 4, and was refunded fully by May 19 for all flights.
There is nothing nefarious here, as this was completely chaotic in the beginning of the COVID mess, and many airlines were scrambling to figure out what to do. There's a long thread here about Norwegian in specific, where many of us decided to wait until the carrier cancelled the flights. Norwegian was also on the absolute brink of complete insolvency and bankruptcy when COVID first hit, and their policies were changing by the minute.
Now, several months later, Norwegian actually handled this thing pretty well at the time, considering they furloughed 90% of the company, had no free cash, and were in imminent danger of completely dissolving.
In my case, flights were for June 3 and June 18. I received cancellation emails, followed the procedures they asked for, and was refunded within a few weeks of them cancelling. It was oddly efficient. I was cancelled on May 4, and was refunded fully by May 19 for all flights.
There is nothing nefarious here, as this was completely chaotic in the beginning of the COVID mess, and many airlines were scrambling to figure out what to do. There's a long thread here about Norwegian in specific, where many of us decided to wait until the carrier cancelled the flights. Norwegian was also on the absolute brink of complete insolvency and bankruptcy when COVID first hit, and their policies were changing by the minute.
Now, several months later, Norwegian actually handled this thing pretty well at the time, considering they furloughed 90% of the company, had no free cash, and were in imminent danger of completely dissolving.
Jul 18, 2020, 3:21 am
#19
Original Poster
Join Date: Nov 2005
Posts: 266
IIRC, the only way you would ever be able to see the "refund" option on the Norwegian website, was if THEY cancelled your flights and sent you an email confirming the flight was cancelled. If YOU cancelled the flight then no refund option. And yes, it was a bit confusing to find the "refund" option on their website.
In my case, flights were for June 3 and June 18. I received cancellation emails, followed the procedures they asked for, and was refunded within a few weeks of them cancelling. It was oddly efficient. I was cancelled on May 4, and was refunded fully by May 19 for all flights.
There is nothing nefarious here, as this was completely chaotic in the beginning of the COVID mess, and many airlines were scrambling to figure out what to do. There's a long thread here about Norwegian in specific, where many of us decided to wait until the carrier cancelled the flights. Norwegian was also on the absolute brink of complete insolvency and bankruptcy when COVID first hit, and their policies were changing by the minute.
Now, several months later, Norwegian actually handled this thing pretty well at the time, considering they furloughed 90% of the company, had no free cash, and were in imminent danger of completely dissolving.
In my case, flights were for June 3 and June 18. I received cancellation emails, followed the procedures they asked for, and was refunded within a few weeks of them cancelling. It was oddly efficient. I was cancelled on May 4, and was refunded fully by May 19 for all flights.
There is nothing nefarious here, as this was completely chaotic in the beginning of the COVID mess, and many airlines were scrambling to figure out what to do. There's a long thread here about Norwegian in specific, where many of us decided to wait until the carrier cancelled the flights. Norwegian was also on the absolute brink of complete insolvency and bankruptcy when COVID first hit, and their policies were changing by the minute.
Now, several months later, Norwegian actually handled this thing pretty well at the time, considering they furloughed 90% of the company, had no free cash, and were in imminent danger of completely dissolving.
anyways, I got my refund, even though it took many months. I did learn a valuable lesson to both take screenshots of everything, as well as not jumping the gun and making sure changes have all flowed through the systems.
Jul 18, 2020, 6:38 am
#20
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
All of this points to the importance of doing everything in writing and then saving a copy (including screen shot). When one files a card dispute, provide:
1. E-ticket receipt
2. Notice of cancellation or other documentation that the carrier has cancelled (including date).
3. Your request for cancellation (including date). #3 needs to be after #2 .
4. Response from carrier or note that you have not received one.
Glad this one worked out.
1. E-ticket receipt
2. Notice of cancellation or other documentation that the carrier has cancelled (including date).
3. Your request for cancellation (including date). #3 needs to be after #2 .
4. Response from carrier or note that you have not received one.
Glad this one worked out.
Jul 28, 2020, 9:41 am
#21
Original Member
Join Date: May 1998
Location: St Petersburg, FL, USA
Posts: 2,253
Always print paper copies of stuff like this. Airlines and other companies have been known to change the terms/text/etc in linked info that is emailed (see: earlier this year with hotel cancellation policies "magically" changing to keep your money).