jayareu

Requested refund today hopefully will get it soon.

warakorn

If anyone is interested. This is the acquirer of Ryanair:

First Data
Janus House, Endeavor Drive
Basildon
Essex SS14 3WF
United Kingdom

Patto17962

Hi everyone,

I got my cancellation email from Ryanair yesterday, so this has answered my earlier question (Post #30 ). The cancellation email was sent 16 days before my flight (11 working days).

iahphx - I hope this is useful to you.

There was a link to get a refund, which I have filled in. It needed my booking reference, name, email, reason for refund, and whether I wanted a refund for the whole booking or just part. It said that once approved, the refund will be automatically processed within 20 working days, and my bank might then take 5-7 working days to process. I will wait and see...

Dan1113

I never got a confirmation email of that form, though I took a screenshot just in case.

Patto17962

I didn't get a confirmation email after submitting the form either. I took a screen grab too!

Dan1113

Ryanair sent me a voucher automatically yesterday, two weeks after the refund. I managed to get onto chat to get placed back onto the refund queue, however they reiterated several times that the voucher will remain open until the refund is processed who knows when. I imagine that will prevent a chargeback as when a different airline did this, they refused my chargeback until I got the voucher cancelled, as otherwise I'd have both a voucher I could book and the money.

Patto17962

Thanks Dan1113, that's very useful information.

Patto17962

Hi everyone,

I have decided to go for the credit voucher from Ryanair, and not a refund. The voucher is fine for my situation and I will book flights for next year when they become available.

The process was very simple. Ryanair sent an email offering both the voucher and the refund options. There was a link to click on to accept the voucher, then the next screen asked for another click for confirmation. I haven't received any further emails, but the details of the voucher are all in the original email, so I will use those when re-booking.

One point that affected my decision was that if I asked for a refund (which might take months), I might need to book my flights for next year while still waiting. This would mean that I would have two lots of money with Ryanair at the same time, increasing my loss if they go under.

holland

I went for the refund with Ryanair and already filed the dispute with my CC since they're 100% unresponsive via any channel (chat, email, or phone). Easyjet allowed me to file a refund for my flight with them, and if I don't have it in 21 days I'll be disputing that charge as well. They're already taking longer than EU261 permits to issue the refunds (7 days), so 21 is plenty.

sinus

I used Paypal for paying all my Ryanair tickets and that was great decision. I have opened a dispute for each transaction. It took 3-4 weeks but each of them got closed in my favor and I received refunds for all of them. I paid via Visa and the chargeback would be denied because of new Visa policy for not accepting the chargeback if flight was cancelled due to governent restrictions. So Paypal is fantastic here.

warakorn

Ryanair would have to prove to Visa/Mastercard resp. the issueing bank that the flight was cancelled due to a government restriction.

dhuey

(my emphasis)

What is this new Visa policy? Just yesterday, Chase informed me that it resolved my dispute with easyJet in my favor. This was for a Visa card.

ETA: I think I've answered my own question, but it looks like what you mention is not a new policy. I found this: https://www.google.com/url?sa=t&rct=...LXE6iCcOb7AuMe

Yes, if the airline cancels the flight due to a government-imposed restriction, there is no dispute right with Visa. But, that's not the usual reason for Covid-19 flight cancellations. It's mostly that hardly anyone wants to fly. This document expressly says that there is a dispute right where the flight is cancelled due to low demand, and that's the typical reason.

sinus

Here in Europe government restrictions is the main reason. When they closed the borders, only repatriation and cargo flights could operate.

dhuey

Which European countries have directly ordered airlines to cancel flights, as opposed to placing very tight restrictions on who is allowed to fly in?

warakorn

That is often not true, esp. not within the EU.
Each Schengen border allowed the border crossing for certain situations (esp. citizens returning to their home country).
Ryanair must prove that due to a government restriction they were forbidden to run the flight.