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-   -   Norwegian Cancel Flight to Rome Tomorrow: Compensation? (https://www.flyertalk.com/forum/other-european-airlines/1983419-norwegian-cancel-flight-rome-tomorrow-compensation.html)

nologic Aug 17, 19 2:06 pm

Norwegian Cancel Flight to Rome Tomorrow: Compensation?
 
Norwegian just sent a message that they have cancelled our flight BOS-FCO tomorrow due to "technical problems" (T-31 hours).

Any compensation available due to EU rules?

MSPeconomist Aug 17, 19 2:07 pm

Assuming that they're rebooking you, when will you arrive at FCO?

nologic Aug 17, 19 2:11 pm

The next flight is the next day. Passing I can eve get through to them on the phone. We also have no refundable tix and losing this extra day really shortchanged our trip. Grr.

MSPeconomist Aug 17, 19 2:17 pm


Originally Posted by nologic (Post 31427291)
The next flight is the next day. Passing I can eve get through to them on the phone. We also have no refundable tix and losing this extra day really shortchanged our trip. Grr.

There might be Norwegian flights from airports other than BOS, such as BDL or even NYC, so they might be able to rebook you on another route if you can get yourself to an alternative airport.

nologic Aug 17, 19 2:27 pm

Sure, there's a flight from EWR at 11:30pm, and we'dhpe to pay $400 each to fly from BOS-EWR at 4pm,then wait for 5-6 hours.

We're currently booked w 2 in premium and 2 in coach.

But first of all, are we entitled to $600/person in EU comp, or more?

Also, if we fly to EWR and take that Norwegian flight, we arrive at about the same time, so they can claim not eligible for EU compensation.

I don't think they will FOB to another carrier or pay for travel on another carrier to another feature destination?

nologic Aug 17, 19 3:16 pm


Originally Posted by nologic (Post 31427331)
Sure, there's a flight from EWR at 11:30pm, and we'dhpe to pay $400 each to fly from BOS-EWR at 4pm,then wait for 5-6 hours.

We're currently booked w 2 in premium and 2 in coach.

But first of all, are we entitled to $600/person in EU comp, or more?

Also, if we fly to EWR and take that Norwegian flight, we arrive at about the same time, so they can claim not eligible for EU compensation.

I don't think they will FOB to another carrier or pay for travel on another carrier to another feature destination?

After 45+ mins now I am back on hold w someone as she looks up options.

But I don't know my rights.

As I see a connection on Turkish tomorrow BOS to Rom for $500 in economy, but I wouldn't fly economy. Don't know if they have a guaranteed cheap upgrade to business.

Also, doing know what Norwegian typically proposes in these situations.

MSPeconomist Aug 17, 19 3:20 pm


Originally Posted by nologic (Post 31427435)
After 45+ mins now I am back on hold w someone as she looks up options.

But I don't know my rights.

As I see a connection on Turkish tomorrow BOS to Rom for $500 in economy, but I wouldn't fly economy. Don't know if they have a guaranteed cheap upgrade to business.

Also, doing know what Norwegian typically proposes in these situations.

AFAIK Norwegian doesn't interline with anyone, so they either rebook you on something acceptable from their own flights or give you a full refund.

You might want to check the big sticky thread in the BA forum on EC261 compensation. It's very detailed and authoritative.

nologic Aug 17, 19 3:33 pm


Originally Posted by MSPeconomist (Post 31427446)
AFAIK Norwegian doesn't interline with anyone, so they either rebook you on something acceptable from their own flights or give you a full refund.

You might want to check the big sticky thread in the BA forum on EC261 compensation. It's very detailed and authoritative.

I'm concerned if they rebook us on EWR-FCO which arrives in and around our originally scheduled time, I will lose their the oppty to file for EUR/600 each in cancelled flight compensation.

If we got EUR600 each, I would pay $299 each to fly BOS-EWR, which also entails 5+ hours longer travel time.

nologic Aug 17, 19 3:38 pm


Originally Posted by nologic (Post 31427479)
I'm concerned if they rebook us on EWR-FCO which arrives in and around our originally scheduled time, I will lose their the oppty to file for EUR/600 each in cancelled flight compensation.

If we got EUR600 each, I would pay $299 each to fly BOS-EWR, which also entails 5+ hours longer travel time.

They way I see it, we still have a cancelled flight. If theyrbook us on a flight from another city and we have to pay to get there, shouldn't we still be entitled for EUR600 for the cancellation, even though we arrived at the correct time?

nologic Aug 17, 19 3:55 pm

Norwegian IRROPS and EC261 compensation
 
Ok, gurus, I really need you help.

At approx 4pm Boston time, Norwegian cancelled our BOS-FCO flight scheduled for 11pm tomorrow (4 people) due to technical problems.

There are no Norwegian flights to Rome available for 3 days.

There is a Norwegian flight from EWR to FCO available tomorrow, departing at 11:30pm, which arrives in FCo at about the same time as our original Boston flight.

Connecting flights on UA from BOS-EWR are $299 each.

I am tempted to take this EWR-FCO and pay $299 each BOS-EWR, but not if we will be foregoing our rights to EUR600 cancelled flight compensation BOS-FCO.

So, if we do rebook EWR - FCO, and pay our own way to EWR, will we still be entitled to EUR 600 EU cancelled flight compensation?

KLouis Aug 17, 19 7:08 pm

@nologic: So, how did this end? Did they rebook you? If yes, from where? By the way, if you have to find your own way to EWR, did you consider Amtrak? It will definitely be cheaper than $299 per person!

nologic Aug 17, 19 7:10 pm

I got disconnected w Norwegian after talking with them...very difficult...now on hold 2 hours and not connected. I am not sure we have time for Amtrak.

Agneisse Aug 18, 19 4:49 am

Keep in mind that even if 600 euros are due, Norwegian takes a VERY long time to pay up. My claim from last summer took six months before money appeared in my bank account. So even if the claim is valid (which I am not sure it is), it will be a lot of effort and a long time before you see the money (if ever, should Norwegian go kaput) and I would make decisions assuming no 600 euros.

I am not a EU261 expert but I think if you accept a EWR-FCO reroute that is the end of it and they are not liable for your transport down (or they may only pay for Greyhound + NJ Transit). Also entitled to duty of care but if you're from BOS then it won't amount to much.

warakorn Aug 18, 19 9:10 am


But first of all, are we entitled to $600/person in EU comp, or more?
Yes, EUR 600 per passenger!


AFAIK Norwegian doesn't interline with anyone, so they either rebook you on something acceptable from their own flights or give you a full refund.
This is not the problem of the passenger. Norwegian can certainly book a flight on expedia.com or directly on the airlines website with a corporate credit card.
Anyhow, the passenger may book the replacement flight by himself and claim that ticket costs back later, because Norwegian is violating EC261/2004 article 8 free rebooking onto the next available flight.
If it is Economy, Norwegian has to refund another 75% of the fare.

nologic Aug 24, 19 3:29 pm


Originally Posted by warakorn (Post 31429250)
Yes, EUR 600 per passenger!

This is not the problem of the passenger. Norwegian can certainly book a flight on expedia.com or directly on the airlines website with a corporate credit card.
Anyhow, the passenger may book the replacement flight by himself and claim that ticket costs back later, because Norwegian is violating EC261/2004 article 8 free rebooking onto the next available flight.
If it is Economy, Norwegian has to refund another 75% of the fare.

This is very interesting. You are saying I could have re-booked myself and claimed reimbursement later? Wow.

Well, booked in upgraded premium, what would have been reasonable? Premium on BA or a normal airline or business class? Norwegian's "premium" is a hybrid, more like business class IMO than Premium Economy.

Anyway, here's what happened:

1) There is a special rebooking line where they are aware of the costs and try to mitigate but have limited leeway. Norwegian said they would only rebook on Norwegian trans-atlantic...grr, that makes it hard when most flights are full.

2) Norwegian said they would pay for one connecting segment on another airline, but options were very limited. They would pay to go BOS-EWR on UA at 11AM, but not at 4pm or 6pm for an 11:30 pm EWR-FCO departure. No reason given. Fare was the same $299. Only computer option. They willl not pay for two connecting flights on either side-- choose an intra US connection or an intra-Europe connection. I wanted them to fly us BOS-NYC on UA or AA, then NYC-LHR in premium which was available, then LHR-FCO on BA...no, can't do two connections with another airline.

3) We opted for a downgrade BOS-CDG with a 4 hour layover in CDG. They paid for connection CDG-FCO on AF. We collected our luggage and rechecked into AF. We had 2-3 hours at CDG and had lunch. We have sought reimbursement for EUR 135 for lunch for four people. We arrived approx 4 hours later than our originally scheduled arrival at FCO.

4) I have claimed for reimbursement for:

(i) cancelled flight/late arrival. I expect EUR 600/person comp.
(ii) involuntary downgrade compensation (no clue what this will be, we paid $255 each for upgrade off a low fare of approx $350).
(iii) EUR 135 in food and beverage expenses for 4 people at CDG.

We'll see what happens.

BTW, the Norwegian agent did comp us free checked bags and meals for 2 people on the BOS-CDG flight. I did not request this.

Often1 Aug 24, 19 4:00 pm

1. Do not count on EC 261/2004 compensation or reimbursement. DY is known for taking forever and given its shaky financial situation, it may well be insolvent before you are paid. At that point, you will be due your compensation / reimbursement, but stand in line as an unsecured creditor. This means that you will see little or nothing and even the "little" may be years from now.

2. OP is not due, at most 50% of the delay/cancellation compensation, e.g. EUR 300 because he was offered a reroute via EWR which required him to leave much earlier than scheduled, but arrive within the window. Had DY booked him onto the 18:00 EWR service, it would likely have avoided any cancellation/delay compensation. Can't figure out why it was so insistent as the pricing was the same.

3. Downgrade reimbursement would have been 75% of the base segment fare (not the fare difference) downgraded. But, that was a voluntary reroute and OP was offered a reroute in his class of service which he declined.

4. OP is certainly due a reimbursement for DY's duty of care for lunch. I suspect that he will see no more than EUR 15 per person.

Frankly, I would look carefully at travel insurance here. It may be less hassle and pay sooner.

FiveMileFinal Aug 27, 19 8:26 pm

Deleted...wrong thread

SK AAR Aug 28, 19 11:30 am


Originally Posted by Often1 (Post 31452927)
1. Do not count on EC 261/2004 compensation or reimbursement. DY is known for taking forever and given its shaky financial situation, it may well be insolvent before you are paid. At that point, you will be due your compensation / reimbursement, but stand in line as an unsecured creditor. This means that you will see little or nothing and even the "little" may be years from now.

2. OP is not due, at most 50% of the delay/cancellation compensation, e.g. EUR 300 because he was offered a reroute via EWR which required him to leave much earlier than scheduled, but arrive within the window. Had DY booked him onto the 18:00 EWR service, it would likely have avoided any cancellation/delay compensation. Can't figure out why it was so insistent as the pricing was the same.

3. Downgrade reimbursement would have been 75% of the base segment fare (not the fare difference) downgraded. But, that was a voluntary reroute and OP was offered a reroute in his class of service which he declined.

4. OP is certainly due a reimbursement for DY's duty of care for lunch. I suspect that he will see no more than EUR 15 per person.

Frankly, I would look carefully at travel insurance here. It may be less hassle and pay sooner.

I second this.

It will be up-hill to get any compensation from DY. It has been reported many times that DY is very reluctant to pay out comp. even in clear cases.

2) If the OP declined the rebooking via EWR at most EUR 300 per pax is due. If any at all.

3) This is a voluntary reroute albeit in a lower service class - no comp. is due.

4) There is no way DY will reimburse EUR 35 for pers. for lunch! - where did you dine?

Often1 Aug 28, 19 12:13 pm


Originally Posted by SK AAR (Post 31466510)
I second this.

It will be up-hill to get any compensation from DY. It has been reported many times that DY is very reluctant to pay out comp. even in clear cases.

2) If the OP declined the rebooking via EWR at most EUR 300 per pax is due. If any at all.

3) This is a voluntary reroute albeit in a lower service class - no comp. is due.

4) There is no way DY will reimburse EUR 35 for pers. for lunch! - where did you dine?

Or perhaps, what did you order?;)

samwise6222 Sep 5, 19 8:54 am

FWIW i am still chasing them for EC 261/2004 compensation from 18 months ago.

gab787 Sep 15, 19 11:38 am

samwise6222 have you considered escalating to Small Claims Court? In NY it should be pretty straightforward...

Often1 Sep 15, 19 6:18 pm


Originally Posted by gab787 (Post 31527706)
samwise6222 have you considered escalating to Small Claims Court? In NY it should be pretty straightforward...

Escalate what?

This is a claim under an EU Regulation.

NY courts enforce NY law. Not EU law (or for that matter any law other than NY).

gab787 Sep 15, 19 8:21 pm

Often1 I am going to have to disagree with you on that one. Norwegian explains on its US website that all its passengers are entitled to compensation in some specific circumstances (due to European regulation but that is not relevant in my opinion). If they do not offer compensation when one of those circumstances occurs, then I consider that it is a breach of contract under the law of the state where the ticket was purchased. Anyway that is the position I took when I went to Small Claims Court... and Norwegian ended up paying everything I asked for. I should however add that I am not a lawyer and this is not legal advice... but I don't see why it would not work for samwise6222

usedtobeimportant Sep 16, 19 6:46 am

Please provide a pointer
 
This is exactly what I did with Condor. They delayed my flight by a day. I cancelled (supposed to get full refund) and booked another flight on another airline.

Condor told me I can not claim compensation. But I think your saying Inget back another 75% of what? The new ticket price?


Originally Posted by warakorn (Post 31429250)
Yes, EUR 600 per passenger!



This is not the problem of the passenger. Norwegian can certainly book a flight on expedia.com or directly on the airlines website with a corporate credit card.
Anyhow, the passenger may book the replacement flight by himself and claim that ticket costs back later, because Norwegian is violating EC261/2004 article 8 free rebooking onto the next available flight.
If it is Economy, Norwegian has to refund another 75% of the fare.


luggagefreak Oct 4, 19 4:46 am


Originally Posted by samwise6222 (Post 31493345)
FWIW i am still chasing them for EC 261/2004 compensation from 18 months ago.

Maybe consider using airhelp.com. They can follow-up for you. You only pay 25% commission if you win.


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