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WizzzAir: Are large fees to check in at desk legal?

WizzzAir: Are large fees to check in at desk legal?

Old Aug 8, 19, 12:42 pm
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WizzzAir: Are large fees to check in at desk legal?

Made the mistake of trying to check in at the airport, and got hit for £130 for four people to check in.

It is subsequently clear thatís part of their own terms and conditions, but I wonder if refusing boarding for a valid booking without paying that was against statutory rights?
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Old Aug 8, 19, 1:31 pm
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As long as there is an option to check in for free - app / online / print your own BP etc - then yes they can charge fees for checking in at a desk (some exceptions such as airports that don't permit online check in for example)

I googled 'wizzair check in' and the first posts were all about the charge for physically checking in
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Old Aug 8, 19, 1:47 pm
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Originally Posted by likethis View Post
Made the mistake of trying to check in at the airport, and got hit for £130 for four people to check in.

It is subsequently clear thatís part of their own terms and conditions, but I wonder if refusing boarding for a valid booking without paying that was against statutory rights?
Youíve been played! Shouldíve been £114! Mad increase in fees!
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Old Aug 9, 19, 5:18 pm
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Should have been zero by following their online rules. With the prevalence of smartphones and free airport wifi why not just step away and check-in online 10 feet from the checkin counter?
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Old Aug 9, 19, 11:57 pm
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Originally Posted by ricktoronto View Post
Should have been zero by following their online rules. With the prevalence of smartphones and free airport wifi why not just step away and check-in online 10 feet from the checkin counter?
Duh, because on line check in closes at t -3 hours as airport check in opens.

https://wizzair.com/en-gb/informatio...n-and-boarding
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Old Aug 10, 19, 1:27 am
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What "Statutory Rights" would that be?
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Old Aug 10, 19, 3:34 am
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Originally Posted by ft101 View Post
Duh, because on line check in closes at t -3 hours as airport check in opens.

https://wizzair.com/en-gb/informatio...n-and-boarding
well check in before OLCI closes then!

it's an easy enough fee to avoid with a modicum of common sense and planning.

Especially given you can do OLCI up to 30 days before departure (if you paid to reserve a seat) and 48 hours if you havenít.

the wizaair website is very clear on the time cut offs.


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Old Aug 10, 19, 8:21 pm
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Originally Posted by UKtravelbear View Post
well check in before OLCI closes then!
It was being suggested that the OP step away from the check in counter wanting to charge them and do it online. As the check in desk was open it was already < 3 hours so online check in was closed, and so impossible to achieve what was suggested.

I agree it's easy to do and the airline is very clear what is required.
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Old Aug 10, 19, 8:44 pm
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Originally Posted by ft101 View Post
Duh, because on line check in closes at t -3 hours as airport check in opens.

https://wizzair.com/en-gb/informatio...n-and-boarding
Show up at the airport at 3 hours and two minutes before the flight and do it then and there. Honestly it's a rule of theirs. The OP failed to bother, so tough darts, really, at whatever the cost is, its too much for something done free via self-serve.
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Old Aug 11, 19, 10:50 pm
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Originally Posted by ricktoronto View Post
Show up at the airport at 3 hours and two minutes before the flight and do it then and there. Honestly it's a rule of theirs. The OP failed to bother, so tough darts, really, at whatever the cost is, its too much for something done free via self-serve.
I get it, but they were later than 3 hours so couldn't do as you previously suggested. Whether it's a fair charge or not is another matter.
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Old Aug 12, 19, 12:24 am
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The statutory rights are I assume EU261 denied boarding regs- I assume these require you to be checked in to claim?
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Old Aug 12, 19, 3:31 am
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Originally Posted by ricktoronto View Post
Show up at the airport at 3 hours and two minutes before the flight and do it then and there. Honestly it's a rule of theirs. The OP failed to bother, so tough darts, really, at whatever the cost is, its too much for something done free via self-serve.
Wizz online check-in starts either 30 days (if you've bought a seat) or 48 hours prior to departure.

Waiting until two minutes before OLCI closes is, quite frankly, a very dangerous strategy. Not all airports support mobile boarding passes, so it may be necessary to print out a boarding pass at home/work first.
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Old Aug 19, 19, 4:53 pm
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Originally Posted by irishguy28 View Post
Wizz online check-in starts either 30 days (if you've bought a seat) or 48 hours prior to departure.

Waiting until two minutes before OLCI closes is, quite frankly, a very dangerous strategy. Not all airports support mobile boarding passes, so it may be necessary to print out a boarding pass at home/work first.
Waiting for OLCI was not a suggestion to do in every case, obviously. They failed to take advantage of as much as a month and as "little" as two days to check in online. It was a thought to do it right at the airport after being rebuffed. They failed to read and abide by the rules which must be somewhat expected in the EU with a litany of VLCC nabbing the dosh from passengers for everything with breathable air and a toilet all of which doubtlessly have the same pay to check in rules.
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Old Aug 20, 19, 12:49 am
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Unfortunately, they don't email or text you to advise that on-line check-in is available, like most other airlines do! Nor do they tell you about the airport check-in fee.
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Old Aug 20, 19, 3:14 am
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Originally Posted by mahlerfan View Post
Unfortunately, they don't email or text you to advise that on-line check-in is available, like most other airlines do! Nor do they tell you about the airport check-in fee.
I think their website is clear
https://wizzair.com/en-gb/informatio...-services-fees
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