Vueling-Terrible Customer Service
Jul 22, 2019, 8:35 am
#1
Original Poster
Join Date: Feb 1999
Location: Denver CO
Posts: 3,682
Vueling-Terrible Customer Service
We flew Vueling from Paris to Portugal and back about a month ago. I asked Vueling to credit our miles to BA, and Vueling confirmed that the request was in our records. No miles have shown up.
After 3 emails to Vueling with no resolution, I called and was told to call BA. While I was doubtful this would resolve the problem, I did call BA and they said I'd need the ticket numbers, which do not appear on any of the emails Vueling sent for the purchase, confirms or other.
This morning I called Vueling to get the ticket numbers and was told they can't give them to me.
I guess jerking customers around is part of the business plan for LCC.
After 3 emails to Vueling with no resolution, I called and was told to call BA. While I was doubtful this would resolve the problem, I did call BA and they said I'd need the ticket numbers, which do not appear on any of the emails Vueling sent for the purchase, confirms or other.
This morning I called Vueling to get the ticket numbers and was told they can't give them to me.
I guess jerking customers around is part of the business plan for LCC.
Jul 22, 2019, 8:58 am
#2
Join Date: Jun 2009
Location: London, United Kingdom
Programs: British Airways Gold
Posts: 2,636
Vueling flights have to be BA coded to earn in Executive Club
AFAIK BA does not put its code on either the Paris-Lisbon or Paris-Porto flights
That's why the Avios haven't shown up
AFAIK BA does not put its code on either the Paris-Lisbon or Paris-Porto flights
That's why the Avios haven't shown up
Jul 22, 2019, 9:17 am
#3
Original Poster
Join Date: Feb 1999
Location: Denver CO
Posts: 3,682
And, moreover, BA sells these Vueling operated flights on their website. Hard to believe these are not codeshared.
Last edited by Mountain Trader; Jul 22, 2019 at 9:20 am Reason: Added info.
Jul 22, 2019, 1:09 pm
#7
Original Poster
Join Date: Feb 1999
Location: Denver CO
Posts: 3,682
Another question: How does this inter-play with both a Vueling phone agent and a Vueling check-in agent telling us that our BA Exec Club numbers were in our reservation records and we were all set for credit to BAEC?
Jul 22, 2019, 1:18 pm
#8
Join Date: Mar 2016
Programs: BAEC, Ib+, Accor, HHonors
Posts: 609
As I asked above, how do I know if that was the case? What does “booked ....with BA code” mean?
Another question: How does this inter-play with both a Vueling phone agent and a Vueling check-in agent telling us that our BA Exec Club numbers were in our reservation records and we were all set for credit to BAEC?
It doesn't matter what the check-in agent of phone agent is telling you. What really matters is the agreement between BA Executive Club and Vueling. And that agreement is plain simple: you are entitled to Avios if you book your Vueling flight with a BA code.
Now if it turns out you had in fact BA coded Vueling flights, then the BA Executive Club should credit you the Avios.
Jul 22, 2019, 1:26 pm
#9
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 4,160
I think realistically:
-If you booked on Vueling’s website, it won’t have a BA code and therefore won’t earn BA avios
-if you booked on BA’s website it probably will have a BA code and therefore will earn avios
-if you booked through a travel agent i’d suggest it’s more likely to be booked with a vueling code and therefore not eligible
(disclaimer: massive oversimplification)
-If you booked on Vueling’s website, it won’t have a BA code and therefore won’t earn BA avios
-if you booked on BA’s website it probably will have a BA code and therefore will earn avios
-if you booked through a travel agent i’d suggest it’s more likely to be booked with a vueling code and therefore not eligible
(disclaimer: massive oversimplification)
Last edited by nancypants; Jul 22, 2019 at 2:10 pm
Jul 22, 2019, 2:03 pm
#10
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,212
Please follow this discussion as it joins the other Vueling related threads in the Other European Airlines forum
Prospero
Moderator: Iberia forum
Prospero
Moderator: Iberia forum
Jul 22, 2019, 2:13 pm
#11
Original Poster
Join Date: Feb 1999
Location: Denver CO
Posts: 3,682
Do you remember where you booked your flight??? A BA code means that instead of VYXXXX you had BAXXX in your booking (and sold as BAXXX in your boarding pass).
It doesn't matter what the check-in agent of phone agent is telling you. What really matters is the agreement between BA Executive Club and Vueling. And that agreement is plain simple: you are entitled to Avios if you book your Vueling flight with a BA code.
Now if it turns out you had in fact BA coded Vueling flights, then the BA Executive Club should credit you the Avios.
It doesn't matter what the check-in agent of phone agent is telling you. What really matters is the agreement between BA Executive Club and Vueling. And that agreement is plain simple: you are entitled to Avios if you book your Vueling flight with a BA code.
Now if it turns out you had in fact BA coded Vueling flights, then the BA Executive Club should credit you the Avios.
Jul 22, 2019, 2:30 pm
#12
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 4,160
For BAEC you need to be aware that there are plenty of exceptions- eg emirates booked under a qantas code will earn avios, Emirates booked under an emirates code will not. Jetstar will only earn if booked under a qantas code (plus some other requirements). Fijian airlines will only earn if booked under a BA code. Etc etc etc
this is also not a BAEC thing in general, QFF, LatamPass and many other comparable schemes have similar rules
Jul 22, 2019, 4:56 pm
#13
Original Poster
Join Date: Feb 1999
Location: Denver CO
Posts: 3,682
the problem is, vueling is a low cost carrier, and also not a oneworld airline, so the rules are slightly different
For BAEC you need to be aware that there are plenty of exceptions- eg emirates booked under a qantas code will earn avios, Emirates booked under an emirates code will not. Jetstar will only earn if booked under a qantas code (plus some other requirements). Fijian airlines will only earn if booked under a BA code. Etc etc etc
this is also not a BAEC thing in general, QFF, LatamPass and many other comparable schemes have similar rules
https://www.headforpoints.com/2019/0...-with-vueling/
Jul 22, 2019, 4:58 pm
#14
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Here's an article explaining how to get BA Avios from taking a Vueling flight (eg. credit miles to Vueling account, then combine avios on BA site):
https://www.headforpoints.com/2019/0...-with-vueling/
https://www.headforpoints.com/2019/0...-with-vueling/