Norwegian change to another carrier
Jul 1, 2019, 5:30 pm
#1
Original Poster
Join Date: Dec 2013
Posts: 212
Norwegian change to another carrier
I received information that my Norwegian flight is changed to another carrier in August (Gatwick-HEL). They do not tell which airline will operate and neither will they give a refund if I choose not to travel. This is unacceptable.
Jul 2, 2019, 1:27 am
#2
Join Date: Feb 2004
Location: Malaga, Spain
Posts: 1,076
Difficult to comment without details of the booked flight. If the service still operates to schedule, in what way is it 'unacceptable'?
Jul 3, 2019, 6:05 am
#4
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Under EU regulation 2111/2005 they have to inform you who the operating carrier is.
If the air carrier(s) is changed after reservation the air carriage contractor shall immediately take all appropriate steps to ensure that the passenger is informed of the change as soon as possible.
Jul 3, 2019, 5:27 pm
#5
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Jul 3, 2019, 8:38 pm
#6
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As others have mentioned, if you could provide the flight number and date, someone could take a look at your situation.
It's pretty hard to talk about a one-time carrier change without knowing the flight information.
It's pretty hard to talk about a one-time carrier change without knowing the flight information.
Jul 3, 2019, 9:33 pm
#7
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This. We love to help people but you aren’t supplying the information we need to do so.
Jul 4, 2019, 1:51 am
#8
Join Date: Jun 2012
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No need to be hysterical. The plane will have different colors, but will even have Norwegian headrest covers. It did happen to me, and there was nothing special to talk about. I think it has something to do with the Boeing issue; Norwegian then has to borrow a plane from another small company (it was a Greek airline in our case).
Jul 4, 2019, 2:28 am
#9
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The operators selected by Norwegian to cover their B788 and 73M are very diverse: it seems Evelop and HiFly is sort of OK, Euroatlantic not so much.
Jul 4, 2019, 4:57 am
#10
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And I'll add my request to others for you to please provide full information so we can give you full advice such as what the email from Norwegian said about the change.
And if the email isn't clear then do a dummy booking on google flights and tell us what airline it says is operating your flight.
Jul 4, 2019, 7:52 am
#11
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Join Date: Dec 2013
Posts: 212
Different airlines have different policies. Just because Finnair does does not mean Norwegian has to. Other airlines have different policies. sub substitutions actually provide better service.
And I'll add my request to others for you to please provide full information so we can give you full advice such as what the email from Norwegian said about the change.
And if the email isn't clear then do a dummy booking on google flights and tell us what airline it says is operating your flight.
And I'll add my request to others for you to please provide full information so we can give you full advice such as what the email from Norwegian said about the change.
And if the email isn't clear then do a dummy booking on google flights and tell us what airline it says is operating your flight.
We are contacting you to inform you that your flight xxxxxx will be operated by another Carrier.
We understand that these changes are not ideal, but it was necessary for us to lease an aircraft from another Carrier in order to avoid a disruption to your flight.
We're sorry for the disappointment this change may cause."
I also contacted Norwegian by email but did not get any answer. This does not give a very good picture of Norwegian as a flight operator. The fact that they still sell the flight as operated by Norwegian is, I suppose, against all rules.
Jul 4, 2019, 8:06 am
#12
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
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Very weird. You flight has no info and is not indicated in the GDS to be operated by anyone else than D8.
OTOH some flights ex HEL like todays service to CPH are operated with Getjet B733. An example:
Code:
DOD8370/20AUG *1A PLANNED FLIGHT INFO* D8 370 47 TU 20AUG19 APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL HEL 1705 TU DCESAKYRBUW/G 73H 3:05 ZMLVTHPXQG/G LGW 1810 TU 3:05 COMMENTS- 1.HEL LGW - DEPARTS TERMINAL 2 2.HEL LGW - ARRIVES TERMINAL S 3.HEL LGW - 9/ NON-SMOKING 4.HEL LGW - 13/ INTERNET ACCESS 5.HEL LGW - ET/ ELECTRONIC TKT CANDIDATE 6.HEL LGW - PLS COMPLETE TICKETLESS OR ISSUE ETKT OR D8 WILL 7.HEL LGW - CANCEL. ETKT ONLY AVAIL TO 1A 1S AND 1G AGENTS IN 8.HEL LGW - CERTAIN MARKETS. SEE D8 INFO PAGES IN YOUR GDS. 9.HEL LGW - DY ACTING AS GSA ... TKT TO BE ON 328 STOCK. 10.HEL LGW - CO2/PAX* 153.12 KG ECO, 153.12 KG PRE (*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR CONFIGURATION- 73H Y 186
Code:
DOD8264
* OPERATIONAL FLIGHT INFO * D8 264 0 TH 04JUL19
CITY INFO HOUR (LOCAL)
HEL LEFT THE GATE 1515
TOOK OFF 1528
PLANE IS LATE (IN HOURS MINUTES) 0025
AIRCRAFT ROTATION
PLANE IS LATE (IN HOURS MINUTES) 0020
LATE CREW BOARDING OR DEPARTURE PROCEDURES
ESTIMATED TIME OF ARRIVAL 1548 CPH
*1A PLANNED FLIGHT INFO* D8 264 0 TH 04JUL19
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
HEL 1430 TH DCESAKYRBUW/G 733 1:40
ZMLVTHPXQG/G
CPH 1510 TH 1:40
COMMENTS-
1.HEL CPH - AIRCRAFT OWNER NORWEGIAN AIR INTERNATIONAL LTD
2.HEL CPH - COCKPIT CREW NORWEGIAN AIR INTERNATIONAL LTD
3.HEL CPH - CABIN CREW NORWEGIAN AIR INTERNATIONAL LTD
4.HEL CPH - OPERATED BY GETJET
5.HEL CPH - DEPARTS TERMINAL 2
6.HEL CPH - ARRIVES TERMINAL 3
7.HEL CPH - 9/ NON-SMOKING
8.HEL CPH - ET/ ELECTRONIC TKT CANDIDATE
9.HEL CPH - PLS COMPLETE TICKETLESS OR ISSUE ETKT OR D8 WILL
10.HEL CPH - CANCEL. ETKT ONLY AVAIL TO 1A 1S AND 1G AGENTS IN
11.HEL CPH - CERTAIN MARKETS. SEE D8 INFO PAGES IN YOUR GDS.
12.HEL CPH - DY ACTING AS GSA ... TKT TO BE ON 328 STOCK.
13.HEL CPH - CO2/PAX* 104.84 KG ECO, 104.84 KG PRE
(*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR
CONFIGURATION-
733 Y 148
Jul 5, 2019, 6:55 pm
#13
Join Date: Dec 2016
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This has happened to many of us over the past year or so. Norwegian has tons of new Boeing planes, many of which are either grounded or on rotation for maintenance based on FAA or EASA requirements. If intra Europe, then likely a 737 MAX that is grounded (they have a like 20 of those I believe). If Europe to US, then likely a 787 that has Rolls Royce engines that have been grounded for mandatory repairs since last year.
Norwegian "wet leases" (full planes, crew, fuel, etc) from various charter airlines to accommodate flights that are borked because of these Boeing airplane woes. Last summer, we ended up on a wet lease plane from Rome to Newark, and it was totally fine. It was a plane, with seats, that flew. Completely fine
Norwegian "wet leases" (full planes, crew, fuel, etc) from various charter airlines to accommodate flights that are borked because of these Boeing airplane woes. Last summer, we ended up on a wet lease plane from Rome to Newark, and it was totally fine. It was a plane, with seats, that flew. Completely fine