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TAP contract lounges: recent changes and Star Gold access

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TAP contract lounges: recent changes and Star Gold access

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Old Jul 10, 2019, 1:59 am
  #61  
 
Join Date: Nov 2014
Location: PRG, DRS, LEJ
Programs: BAEC Silver, A3 Gold, IHG Platinum Elite
Posts: 126
Originally Posted by Mama
extra fee to use restroom: $5 to pee, $10 to shiit. FA will verify the appropriate charges.
.. $5 to pee in the lavatory, $7 to pee in your seat when upright, $10 to pee in the flatbed..
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Old Jul 10, 2019, 8:38 am
  #62  
 
Join Date: Jul 2005
Location: PEK
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Originally Posted by Mama
extra fee to use restroom: $5 to pee, $10 to shiit. FA will verify the appropriate charges.
FA salary will depend on them collecting these fees.
Last edited by Palal; Jul 10, 2019 at 8:51 am
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Old Jul 11, 2019, 9:06 am
  #63  
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
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Originally Posted by CSTTI
In my case I had no choice to get a seat in front of the Austrian Lounge at DME, watching all other Star Alliance airlines eligible passengers entering the lounge… All Star Alliance airlines flying to DME has Contract Lounge for their passengers, except TAP.
Strangely enough the DME lounge is operated by a contract company and technically not a *A lounge. Even the *A website lists it as contract lounge. Very weird https://www.staralliance.com/en/airp...irportCode=DME

The lounge access rules have led to a bit of head scratching over the years:

Denied entry into LH DME lounge
No entry to DME lounge (Star gold flying SQ J SIN-DME-ARN)
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Old Jul 12, 2019, 8:43 am
  #64  
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Originally Posted by milfweed20
Thanks for the info. I also checked both Star Alliance page and TAP website and it appears Tap passengers are not entitled to any lounge access in Dublin... Typical TAP!
It appears TAP beat EK to the concept of stripped down Business Class, at least at outport terminals. It is offering very attractive one-way J fares from certain European cities to North America (<E800/£700/U$800) but without certain benefits like preflight lounges (except at its home airports)...albeit without stopover privileges at Lisbon and Oporto. Best have a Priority Pass membership when taking advantage of them though. (Being forewarned after booking my own DUB-LIS/LIS-YYZ for later this month, though have PP as well as my STARGold status.)
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Old Aug 8, 2019, 8:36 am
  #65  
 
Join Date: Feb 2001
Location: Kinshasa, Democratic Republic of Congo
Programs: AA PLT, *A Gold, Club Accor Gold
Posts: 73
Dear CSTTI,

That is correct, TP pull out of a lot of lounge contracts (MAD and BOD, for sure). Thankfully my home airport as been FIH in the last 2 years and here I have a choice of 4 *A companies (ET, SA, SN and TK) and one small but decent *A lounge
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Old Nov 14, 2019, 6:11 am
  #66  
 
Join Date: Feb 2001
Location: Kinshasa, Democratic Republic of Congo
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Posts: 73
TAP cancels access to contract lounges for Star Gold
This new policy is just becoming more confusing, just flew last month on domestic free award ticket between OPO and LIS on TapPortugal Express (EMB 190 operated by Portugalia) and had access to lounge in OPO at departure and priority on boarding...
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Old Nov 18, 2019, 3:45 am
  #67  
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Join Date: Dec 2003
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Well I was turned away from two contracted MAD/Madrid lounges.One of the agents was apologetic. Not the best customer experience for TAP.
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Old Nov 18, 2019, 4:02 am
  #68  
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Originally Posted by CApreppie
.... Not the best customer experience for TAP.

Perhaps not: but it does reflect with some accuracy the airline's approach to customer service...
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Old Nov 18, 2019, 4:44 pm
  #69  
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Originally Posted by IAN-UK
Perhaps not: but it does reflect with some accuracy the airline's approach to customer service...
However, I had a very professional flight crew from MAD-LIS. Clearly from reviews, this airline is all over the map in regards to all aspects of its products and services.
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Old Nov 20, 2019, 6:19 am
  #70  
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Originally Posted by CApreppie
However, I had a very professional flight crew from MAD-LIS. Clearly from reviews, this airline is all over the map in regards to all aspects of its products and services.
The airline appears to have culled, retired, re-positioned or otherwise lost its crews of matrons and uncles, a least on European routes. The new, younger lot are (mostly) bright and helpful, rather the unfriendly brigade quick to serve but even quicker to hide behind the curtain.
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Old Nov 20, 2019, 7:15 am
  #71  
 
Join Date: Mar 2009
Location: GVA,OPO
Programs: BD the last decent FFP
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Originally Posted by IAN-UK
[...]rather the unfriendly brigade quick to serve but even quicker to hide behind the curtain.
So true. If this was a skytrax measure, TP would be a 5star airline
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Old Jul 19, 2022, 1:28 pm
  #72  
tff
 
Join Date: Jun 2007
Location: LIS
Programs: FB LTPE, TP Gold, All Gold
Posts: 1,180
TP has (finally!) reinstated access to contract lounges for Star Gold, except for MAD and BCN (no idea why). Check here.
irishguy28 and mapleg like this.
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Old Jul 19, 2022, 4:35 pm
  #73  
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Originally Posted by tff
TP has (finally!) reinstated access to contract lounges for Star Gold, except for MAD and BCN (no idea why). Check here.

Dublin also appears a lost cause. Even for TAP's business-class passengers.
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Old Jul 22, 2022, 7:01 am
  #74  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
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Originally Posted by tff
TP has (finally!) reinstated access to contract lounges for Star Gold, except for MAD and BCN (no idea why). Check here.
An email has gone out to announce this and the restoration of the LIS Premium check-in area. The LIS lounge now has longer opening hours into the evening. MAD and BCN is simply a cost versus capacity issue.
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Old Jul 25, 2022, 2:24 am
  #75  
 
Join Date: Jun 2017
Location: Tokyo, Japan
Programs: ANA SFC (*G)
Posts: 529
Does this mean I can access the lounge in BIO when flying TAP? (I am *G)
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