Air Baltic
Jul 26, 2019, 1:07 pm
#16
Join Date: Mar 2019
Programs: Marriott Plat, AA Plat
Posts: 122
Anyone with experience of air baltic customer service? I had a July 5th flight that was delayed to the point where I'm entitled to compensation under EU regulation 261. I filed a flight irregularity claim on the appropriate web form that same day and have heard nothing almost a month later? Any insight into response times, whether I could follow up, etc. "international call rates apply" when calling from the U.S.
Jul 30, 2019, 10:03 am
#19
Join Date: Mar 2019
Programs: Marriott Plat, AA Plat
Posts: 122
just a heads up that contacting them through Twitter worked. Got a response on Twitter that the case would be addressed by a colleague shortly, and then sure enough a customer service representative contacted me about resolving my inquiry within a day or 2.
Jul 5, 2022, 3:33 pm
#21
Join Date: Apr 2009
Location: HEL
Programs: BA Gold, AY Gold
Posts: 649
Thought I would share some booking info about BT in case someone finds useful. I just booked a flight with them and got confused with all the Green options and booked the wrong Green. Called almost right away and asked if my booking could be changed to Green Classic without other cost than price difference. Well, it couldn't, which for some reason surprised me. Also, elite status does not give you checked bag on Green fares, which also sucks.
Jul 6, 2022, 1:55 am
#22
Join Date: Apr 2017
Location: Finland
Programs: Accor Gold, Ay+ Gold OWS
Posts: 100
Thought I would share some booking info about BT in case someone finds useful. I just booked a flight with them and got confused with all the Green options and booked the wrong Green. Called almost right away and asked if my booking could be changed to Green Classic without other cost than price difference. Well, it couldn't, which for some reason surprised me. Also, elite status does not give you checked bag on Green fares, which also sucks.
Yes this sucks big time. I have VIP status and no checked bag includes. Only one sport equipment and hand luggage. How that makes any sense?
Oct 24, 2022, 11:00 am
#24
Join Date: Jun 2018
Location: Helsinki, Finland
Programs: Finnair Platinum, OWE
Posts: 42
I have a few upgrade vouchers expiring at the end of this year. Do I have to fly with upgrades during 2022 or can I book the flights for 2023 and upgrade now using the 31-12-2022 expiring vouchers?
Nov 24, 2022, 8:16 am
#25
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,591
btw I am enjoying my vouchers right now, upped two green sectors and cheapo tix. Nice a220 plane and service!
Dec 28, 2022, 6:45 am
#26
Join Date: Sep 2021
Posts: 1
Any experiences on doing a same-plane turnaround with BT at TLL? I have RIX-TLL and TLL-RIX on separate tickets, the original plan was to spend a couple of hours in Tallinn but BT cancelled the original return flight and rescheduled on the same plane I'm flying in on. I could fly the segments just for fun if it isn't too risky.
Jan 26, 2023, 3:46 am
#27
Join Date: Sep 2022
Location: TKU
Programs: AY+ Plat / OWE, SQ KrisFlyer, KQ Plat / ST Elite Plus, BT VIP
Posts: 174
Any experiences on TKU-RIX/RIX-TKU on a A220? I'm thinking of testing the business class product, but is there any service on such a short flight (1h)?
Jun 7, 2023, 9:56 am
#28
Join Date: May 2005
Programs: BA Gold, AA PLT PRO, AGR, Strawberry (Nordic Choice), Marriott Bonvoy
Posts: 4,243
I was going to book TLL-HEL-CPH on Finnair to take advantage of OneWorld status benefits, but the only mileage availability for my date(s) has very very long connections forcing an overnight in HEL. The tier points earned from a paid ticket are derisory -- only 5 per segment -- so I'm considering a nonstop on Air Baltic TLL-CPH which looks cheap at $70 per person.
Nice to hear that they pay out EC261 claims promptly. However, there seems to be only one flight per day TLL-CPH. What happens in case of IRROPS? Would they reaccommodate on another airline? If not, could you fly with them via somewhere else to avoid being delayed an entire day?
Nice to hear that they pay out EC261 claims promptly. However, there seems to be only one flight per day TLL-CPH. What happens in case of IRROPS? Would they reaccommodate on another airline? If not, could you fly with them via somewhere else to avoid being delayed an entire day?
Jun 7, 2023, 3:56 pm
#29
Join Date: Jan 2017
Posts: 331
Nice to hear that they pay out EC261 claims promptly. However, there seems to be only one flight per day TLL-CPH. What happens in case of IRROPS? Would they reaccommodate on another airline? If not, could you fly with them via somewhere else to avoid being delayed an entire day?
Jun 28, 2023, 3:32 am
#30
Join Date: Apr 2009
Location: HEL
Programs: BA Gold, AY Gold
Posts: 649
Has anyone bought Planies? I just bought two, which will earn me around 11 000 points at least. Depending on whether the promo will end on 1.4 or not. What do you think, are these of any value or is just some kind of scam?
Also, do these Planies have any resell value at this point or maybe in the future?
Also, do these Planies have any resell value at this point or maybe in the future?
Last edited by Alec84; Jun 28, 2023 at 3:49 am