Air Baltic

Old Jul 26, 19, 2:07 pm
  #16  
 
Join Date: Mar 2019
Programs: Marriott Titanium, HH Diamond, AA Plat
Posts: 99
Anyone with experience of air baltic customer service? I had a July 5th flight that was delayed to the point where I'm entitled to compensation under EU regulation 261. I filed a flight irregularity claim on the appropriate web form that same day and have heard nothing almost a month later? Any insight into response times, whether I could follow up, etc. "international call rates apply" when calling from the U.S.
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Old Jul 28, 19, 4:42 am
  #17  
 
Join Date: Jul 2005
Location: PEK
Programs: A3*G, UA Gold EY Silver
Posts: 8,484
Have you to reach them through social media?
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Old Jul 28, 19, 10:13 am
  #18  
 
Join Date: Mar 2019
Programs: Marriott Titanium, HH Diamond, AA Plat
Posts: 99
good idea, thanks
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Old Jul 30, 19, 11:03 am
  #19  
 
Join Date: Mar 2019
Programs: Marriott Titanium, HH Diamond, AA Plat
Posts: 99
just a heads up that contacting them through Twitter worked. Got a response on Twitter that the case would be addressed by a colleague shortly, and then sure enough a customer service representative contacted me about resolving my inquiry within a day or 2.
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Old Aug 3, 19, 3:42 pm
  #20  
 
Join Date: Jul 2005
Location: PEK
Programs: A3*G, UA Gold EY Silver
Posts: 8,484
Great to know. I'll be flying them soon and will take this into account if I need to contact them.
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Old Jul 5, 22, 4:33 pm
  #21  
 
Join Date: Apr 2009
Location: HEL
Programs: BA Gold, AY Gold
Posts: 570
Thought I would share some booking info about BT in case someone finds useful. I just booked a flight with them and got confused with all the Green options and booked the wrong Green. Called almost right away and asked if my booking could be changed to Green Classic without other cost than price difference. Well, it couldn't, which for some reason surprised me. Also, elite status does not give you checked bag on Green fares, which also sucks.
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Old Jul 6, 22, 2:55 am
  #22  
 
Join Date: Apr 2017
Location: TKU
Programs: Accor Gold, Ay+ Gold OWS
Posts: 84
Originally Posted by Alec84 View Post
Thought I would share some booking info about BT in case someone finds useful. I just booked a flight with them and got confused with all the Green options and booked the wrong Green. Called almost right away and asked if my booking could be changed to Green Classic without other cost than price difference. Well, it couldn't, which for some reason surprised me. Also, elite status does not give you checked bag on Green fares, which also sucks.

Yes this sucks big time. I have VIP status and no checked bag includes. Only one sport equipment and hand luggage. How that makes any sense?
emulator is offline  
Old Aug 11, 22, 8:44 am
  #23  
 
Join Date: Apr 2017
Location: TKU
Programs: Accor Gold, Ay+ Gold OWS
Posts: 84
Connection was missed and got eu261 compensation in 10days. No questions asked and full price, maybe had to do something with highest status.
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Old Oct 24, 22, 12:00 pm
  #24  
 
Join Date: Jun 2018
Location: Helsinki, Finland
Programs: Finnair Platinum, OWE
Posts: 41
I have a few upgrade vouchers expiring at the end of this year. Do I have to fly with upgrades during 2022 or can I book the flights for 2023 and upgrade now using the 31-12-2022 expiring vouchers?
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Old Nov 24, 22, 9:16 am
  #25  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 6,784
Originally Posted by OHPlatsku View Post
I have a few upgrade vouchers expiring at the end of this year. Do I have to fly with upgrades during 2022 or can I book the flights for 2023 and upgrade now using the 31-12-2022 expiring vouchers?
iirc u need to fly 2022.

btw I am enjoying my vouchers right now, upped two green sectors and cheapo tix. Nice a220 plane and service!
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